Highlighted

Trial Ended

New Here ,
May 03, 2020

Copy link to clipboard

Copied

I've paid 3 payments of £19.97 since mid-February and was under the impression that as I was still paying, I would be able to access InDesign. However, I've just now tried to used it again and it will not let me but is warning me that my trial has ended and I need to buy it again. However I was only billed a week or so ago? I don't want to bother Adobe itself if I'm making a silly mistake.

Adobe Community Professional
Correct answer by BarbBinder | Adobe Community Professional

Hi Seersh:

 

You might try logging out of the CC desktop app and logging back in (use the same email that you used to purchase the subscription). If that doesn't solve it, definitely contact Adobe Customer Care:https://helpx.adobe.com/contact.html.

 

~Barb

Topics

Activation billing and install

Views

339

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Trial Ended

New Here ,
May 03, 2020

Copy link to clipboard

Copied

I've paid 3 payments of £19.97 since mid-February and was under the impression that as I was still paying, I would be able to access InDesign. However, I've just now tried to used it again and it will not let me but is warning me that my trial has ended and I need to buy it again. However I was only billed a week or so ago? I don't want to bother Adobe itself if I'm making a silly mistake.

Adobe Community Professional
Correct answer by BarbBinder | Adobe Community Professional

Hi Seersh:

 

You might try logging out of the CC desktop app and logging back in (use the same email that you used to purchase the subscription). If that doesn't solve it, definitely contact Adobe Customer Care:https://helpx.adobe.com/contact.html.

 

~Barb

Topics

Activation billing and install

Views

340

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
May 03, 2020

Copy link to clipboard

Copied

Hi Seersh:

 

You might try logging out of the CC desktop app and logging back in (use the same email that you used to purchase the subscription). If that doesn't solve it, definitely contact Adobe Customer Care:https://helpx.adobe.com/contact.html.

 

~Barb

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...