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Trouble cancelling my annual subscription

New Here ,
Aug 14, 2020

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Hi all,

 

I don't feel Abobe is transparent or ethical with their subscriptions Ts &Cs. Didn't realise I was on an annual subscription. I tried to cancel my subscription within the 14 days trial period back in May and thought I had done that, but instead I was lured onto a two months worth of subscription for 'free' deal. It's not true that it's free as it meant I was over the 14 days trial period. So then I get billed for August.. I've just tried to cancel the subscription again and they say I have to pay the 50% cancellation fee! I've just cancelled the direct debit myself through PayPal - what will happen now?

Adobe Community Professional
Correct answer by Steve Werner | Adobe Community Professional

Sorry but that's an Adobe Customer Service issue. We are almost all users like you who cannot help you in the forums.

 

https://helpx.adobe.com/contact.html

 

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Activation billing and install

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Trouble cancelling my annual subscription

New Here ,
Aug 14, 2020

Copy link to clipboard

Copied

Hi all,

 

I don't feel Abobe is transparent or ethical with their subscriptions Ts &Cs. Didn't realise I was on an annual subscription. I tried to cancel my subscription within the 14 days trial period back in May and thought I had done that, but instead I was lured onto a two months worth of subscription for 'free' deal. It's not true that it's free as it meant I was over the 14 days trial period. So then I get billed for August.. I've just tried to cancel the subscription again and they say I have to pay the 50% cancellation fee! I've just cancelled the direct debit myself through PayPal - what will happen now?

Adobe Community Professional
Correct answer by Steve Werner | Adobe Community Professional

Sorry but that's an Adobe Customer Service issue. We are almost all users like you who cannot help you in the forums.

 

https://helpx.adobe.com/contact.html

 

TOPICS
Activation billing and install

Views

73

Likes

Translate

Translate

Report

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Aug 14, 2020 0
Adobe Community Professional ,
Aug 14, 2020

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Sorry but that's an Adobe Customer Service issue. We are almost all users like you who cannot help you in the forums.

 

https://helpx.adobe.com/contact.html

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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