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Trouble cancelling my annual subscription

New Here ,
Aug 14, 2020

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Hi all,

 

I don't feel Abobe is transparent or ethical with their subscriptions Ts &Cs. Didn't realise I was on an annual subscription. I tried to cancel my subscription within the 14 days trial period back in May and thought I had done that, but instead I was lured onto a two months worth of subscription for 'free' deal. It's not true that it's free as it meant I was over the 14 days trial period. So then I get billed for August.. I've just tried to cancel the subscription again and they say I have to pay the 50% cancellation fee! I've just cancelled the direct debit myself through PayPal - what will happen now?

Adobe Community Professional
Correct answer by Steve Werner | Adobe Community Professional

Sorry but that's an Adobe Customer Service issue. We are almost all users like you who cannot help you in the forums.

 

https://helpx.adobe.com/contact.html

 

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Activation billing and install

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Trouble cancelling my annual subscription

New Here ,
Aug 14, 2020

Copy link to clipboard

Copied

Hi all,

 

I don't feel Abobe is transparent or ethical with their subscriptions Ts &Cs. Didn't realise I was on an annual subscription. I tried to cancel my subscription within the 14 days trial period back in May and thought I had done that, but instead I was lured onto a two months worth of subscription for 'free' deal. It's not true that it's free as it meant I was over the 14 days trial period. So then I get billed for August.. I've just tried to cancel the subscription again and they say I have to pay the 50% cancellation fee! I've just cancelled the direct debit myself through PayPal - what will happen now?

Adobe Community Professional
Correct answer by Steve Werner | Adobe Community Professional

Sorry but that's an Adobe Customer Service issue. We are almost all users like you who cannot help you in the forums.

 

https://helpx.adobe.com/contact.html

 

Topics

Activation billing and install

Views

44

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Aug 14, 2020

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Sorry but that's an Adobe Customer Service issue. We are almost all users like you who cannot help you in the forums.

 

https://helpx.adobe.com/contact.html

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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