Trying to fix missing links - slow to no progress

[Jasmyn5CD6]

Hello,

I'm working on a project started by someone else who was using a Mac, I'm using windows. I have the links, but when I try to replace the missing links InDesign freezes. This happens when I try one file as well as multiple files. I'm not finding anything helpful in the community, youtube or CC. 

I have the latest version of InDesign and no updates to install. I'm not sure what I'm missing.

Please help!

[Jasmyn5CD6]

I just received this error message:

'Cannot place this file. No filter found for requested operation.'

The files I'm trying to replace are .jpg, .png and a .psd

[Steve Werner]

I'd try restoring your InDesign preferences:

Set preferences in Adobe InDesign - Adobe Supporthelpx.adobe.com › indesign › using › setting-prefer...

[Jasmyn5CD6]

When I tried shift + ctrl + alt, nothing happens.

[Jasmyn5CD6 · Accepted solution]

Figured it out with the support team. The file folder I was trying to relink was a zip file. When I moved the files to a different (not zipped folder) it worked!