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Typekit Fonts Disappear Repeatedly

Community Beginner ,
Nov 20, 2017

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I have a reoccurring problem with typekit fonts disappearing.  They are always SYNCED in my account, but they will not show up to use.  These are fonts that were working and used in projects, which causes a huge issue with editing documents.  They will not reappear after they are unsynced/resynced, the program and even computer are restarted, or after I update to the latest Adobe.  How can this be fixed, and why does it happen CONSISTENTLY every 2 months.  Other team mates are experiencing the same problem.  Typekit is an awful system.

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Typekit Fonts Disappear Repeatedly

Community Beginner ,
Nov 20, 2017

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I have a reoccurring problem with typekit fonts disappearing.  They are always SYNCED in my account, but they will not show up to use.  These are fonts that were working and used in projects, which causes a huge issue with editing documents.  They will not reappear after they are unsynced/resynced, the program and even computer are restarted, or after I update to the latest Adobe.  How can this be fixed, and why does it happen CONSISTENTLY every 2 months.  Other team mates are experiencing the same problem.  Typekit is an awful system.

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Nov 20, 2017 0
Adobe Community Professional ,
Nov 20, 2017

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The Typekit team will respond.

But you'll get the fastest response if you post here instead:

Typekit

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Nov 20, 2017 0
Adobe Community Professional ,
Nov 20, 2017

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Be aware that it's probably something particular to your system. The vast majority of people I work with and communicate with don't have those problems with Typekit fonts. Hopefully, the Typekit support people will be able to sort it out!

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Nov 20, 2017 0
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New Here ,
Jun 10, 2020

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The vast majority? it happens all the time - it's very frustrating.

 

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Jun 10, 2020 1
Community Beginner ,
Nov 20, 2017

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That's good to know it's not wide spread - but so frustrating when everything is up to date.  I have written to them before with no response.  Trying a new avenue.

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Nov 20, 2017 1
Adobe Employee ,
Nov 20, 2017

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Hi,

Do you see them in your creative cloud application?

-Aman

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Nov 20, 2017 0
Community Beginner ,
Nov 20, 2017

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I think so.  There is a cloud icon in the upper right.

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Nov 20, 2017 0
Adobe Employee ,
Nov 20, 2017

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Hi,

Please can you check in the Desktop application and not on browser?

Is the email id on CC app same as the one with which you are using ID?

-Aman

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Nov 20, 2017 0
Community Beginner ,
Nov 20, 2017

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Aman, it is the exact same address in both places.

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Nov 20, 2017 0
Community Beginner ,
Nov 20, 2017

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How did this happen?  I can't turn it back on.  When I click, it brings me to my account in the web browser.  Also, why would this not remain connected?

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Nov 20, 2017 0
Adobe Employee ,
Nov 20, 2017

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I'm sorry that you ran into trouble with this.

> I have written to them before with no response.  Trying a new avenue.

I am sorry that you haven't received our replies! I wrote back most recently on Nov 17TH, 2017 AT 3:33PM Eastern, subject line "Sycned fonts are dropping".  Would you please check your email filters for that message from support@typekit.com and see if it got tagged as spam accidentally?

> Also, why would this not remain connected?

It looks like InDesign is currently unable to connect to your Adobe account, which is how it gets the synced fonts information as well. Would you please also try signing out of InDesign from the Help menu, and then sign back in?

1. click on the InDesign Help menu and choose Sign Out.

2. restart InDesign

3. click on the InDesign Help menu and Sign In

This will start a new Adobe ID session in InDesign and should fix any issues with the connection to your Typekit account:

Let us know how it goes. Thank you,

-- liz

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Nov 20, 2017 1
Community Beginner ,
Nov 20, 2017

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Liz,

I did not see a response before - and our spam is sometimes blocked even before it makes it to the spam folder.  Sorry for the miss.  Disconnecting and reconnecting worked partially.  I noticed some fonts were still missing, and they appeared back in the list once I specifically typed the name in.  I restarted INDD, and they all came back.  Is there a reason this keeps happening?  I am not touching the settings, and my user info has not changed.

Thank you so much!

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Nov 20, 2017 0
Adobe Employee ,
Nov 20, 2017

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I'm glad that helped get your fonts working again! Assuming that this is the same issue you've seen in the past, I am not sure how often InDesign or another CC program might need a new Adobe ID session to keep everything connected & working correctly. amaarora, do you have any information on that?

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Nov 20, 2017 0
New Here ,
Jun 10, 2020

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I agree what a mess if you are trying to work with a team.

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Jun 10, 2020 0