Unable to create new document

New Here ,
Jan 12, 2021 Jan 12, 2021

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I have just downloaded the latest updates today and again have lost he ability to make a new file which will really hinder my owkr.

 

I have tried clearing my adobe preferences and it still won;t work, has anyone else got a solution?

 

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Adobe Community Professional ,
Jan 12, 2021 Jan 12, 2021

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Which (exact) version of InDesign and OS?

How much RAM and spare disk capacity do you have?

Try using Adobe Cleaner and then reinstall InDesign: https://helpx.adobe.com/uk/enterprise/kb/cc-cleaner-tool-for-enterprise-users.html

 

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New Here ,
Jan 12, 2021 Jan 12, 2021

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Indesign CC21 V16.0.2

I;m about to be running BIG SUR, just downloaded it ready to install tonight when I don;t need to work but currently on Mojave 10.14.16

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Adobe Employee ,
Feb 09, 2021 Feb 09, 2021

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Hi there,

 

I would like to know if the steps suggested above worked for you? If not, please try following these steps one by one and let us know how it goes: 

  

  • Rename CEP folder from following locations.  
    MAC: /Library/Application Support/Adobe  to CEP.old 
    Windows: C:\Program Files (x86)\Common Files\Adobe\CEP 
     
  • If that doesn't help, rename extensions folder from  
    MAC: /Library/Application Support/Adobe/UXP to extensions.old 
    Windows: C:\Program Files\Common Files\Adobe\UXP 

 

  

While performing each step, please make sure that InDesign and other Adobe apps are closed.  

  

Feel free to let us know if you still need assistance. We'd be happy to help. 

 

 

Regards,

Srishti

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New Here ,
Feb 09, 2021 Feb 09, 2021

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SO far so good

The issue comes back in every time Adobe issue an update which is really frustrating.

Kind regards

Libbie

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Adobe Community Professional ,
Feb 09, 2021 Feb 09, 2021

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LATEST

Update to the recent new version – InDesign 16.1.

 

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