Unable to create new file by clicking Create New on on InDesign's home screen

New Here ,
Mar 09, 2021 Mar 09, 2021

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I've just downloaded InDesign for my uni project, but whenever I press create new, or try to open a new document it doesn't open anything, a box breifly pops up and then it disappears. I tried rebuilding my preferences but nothing has changed. Thanks

 

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New Here ,
Mar 09, 2021 Mar 09, 2021

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Im having the same issue, just bought a mac mini couple weeks ago, trying to open a document o creating a new one and doesnt do anything, on other forums they are saying you should deactivate the GPU performance but in my option it says now GPU compatible found.... no idea how to solve it as illustrator and photoshop working fine tho

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Adobe Employee ,
Apr 14, 2021 Apr 14, 2021

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Hi there,

 

Sorry about the delay. I am hopeful that the issue was fixed by now. If not, please try following these steps one by one and let us know how it goes: 

  

  • Rename CEP folder from following locations.  
    MAC: /Library/Application Support/Adobe  to CEP.old 
    Windows: C:\Program Files (x86)\Common Files\Adobe\CEP 
     
  • If that doesn't help, rename extensions folder from  
    MAC: /Library/Application Support/Adobe/UXP to extensions.old 
    Windows: C:\Program Files\Common Files\Adobe\UXP 

 

  

While performing each step, please make sure that all Adobe apps are closed.  

  

Feel free to let us know if you still need assistance. We'd be happy to help. 

 

Regards,

Srishti

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