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Unable to create new file on InDesign 2021

New Here ,
Oct 26, 2020

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2021 update...Having trouble opening a new document? I can enter my preferences i.e. dimensions, margins etc, but when I press 'create'... Nothing?!

 

Any suggestions? I've shut down, I've re-installed, with NO luck?

 

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Unable to create new file on InDesign 2021

New Here ,
Oct 26, 2020

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2021 update...Having trouble opening a new document? I can enter my preferences i.e. dimensions, margins etc, but when I press 'create'... Nothing?!

 

Any suggestions? I've shut down, I've re-installed, with NO luck?

 

{Renamed by MOD}

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Oct 26, 2020 3
Adobe Community Professional ,
Oct 26, 2020

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Oct 26, 2020 1
Adobe Employee ,
Oct 28, 2020

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Hi there,

 

I would like to know if resetting InDesign preferences as suggested above worked for you? If not, please try these steps an let us know how it goes:

1. Rename CEP folder from

  • MAC: /Library/application/support/Adobe
  • Windows: C:\Program Files (x86)\Common Files\Adobe\CEP

2.  If that doesn't help, rename the extensions folder to extensions_old from

  • MAC:  /Library/Application Support/Adobe/UXP
  • Windows: C:\Program Files\Common Files\Adobe\UXP

3. If that doesn't help either, reinstall the application.

 

Kindly update the discussion if this helps or if you still need assistance with it. We'd be happy to help.

 

Regards,

Srishti

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Oct 28, 2020 0
Community Beginner ,
Oct 29, 2020

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Hi @Srishti Bali and @JML Creative ,

Thanks for the suggestions Barb and Shrishti... but nothing really works.

It looks like, if you go to Preferences > General, and you check the box 'Use legacy "New Document" Dialog, the problem disappears.

So there seems to be a bug in the new create "New Document" method.

 

Hope this helps for you @JML Creative.

 

Kind regards,

Sander Heijndijk

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Oct 29, 2020 4
New Here ,
Nov 30, 2020

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Thank you this worked for me also Sander. The other idea of renaming folders didn't.

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Nov 30, 2020 0
pH_Host LATEST
Community Beginner ,
9 hours ago

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9 hours ago 0
New Here ,
Oct 29, 2020

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Barb's method worked for me, but it deleted all of my preferences and templates. 😞 I didn't realize rebuilding/resetting would delete everything. Oh well, at least it works now.

 

Thank you Barb!

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Oct 29, 2020 0
New Here ,
Nov 03, 2020

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Thanks a lot Srishti. It has worked out.

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Nov 03, 2020 1
Adobe Community Professional ,
Oct 29, 2020

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Did you get through the Rebuilding Preferences post? There are various levels to work through. 

https://www.rockymountaintraining.com/adobe-indesign-resetting-preferences-and-deleting-the-cache/

 

~Barb 

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Oct 29, 2020 1
Community Beginner ,
Oct 29, 2020

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Hello Barb,

 

I've tried everything, except the last step: 'Rebuilding the cache files'.

 

Creating a new file works fine when doing a fresh install of Indesign.

However, if you adapt the preferences to your liking (same as in previous version of Indesign), than it doesn't work anymore.


I haven't investigated yet which step of adaption is causing the 'create new document' to fail... I also have to finish my projects, you see.
When I find some more time to look into it, I'll report back.
But this is a good workaround for now.

 

Kind regards,

Sander Heijndijk

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Oct 29, 2020 0
Adobe Employee ,
Oct 29, 2020

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Glad to hear that you have found the way around. In your free time, please try resetting preferences by following these steps and let us know how it goes. 

For Windows 

  • Close all Adobe applications. 
  • Go to Locations : 
  • C:\Users\user\AppData\Roaming\Adobe  
  • C:\Users\user\AppData\Local\Adobe. 
  •  Rename InDesign folders to InDesign.old 
  • Launch InDesign from CC. 

  

For MAC  

  • Close all adobe applications 
  • Go to Locations:  
  • ~/Library/Caches 
  • ~/Library/Preferences 
  • Rename Adobe InDesign and com.adobe.indesign to Adobe InDesign.old and com.adobe.indesign.old 
  • Launch InDesign from the CC 

 This will remove all the custom settings and InDesign will launch with default settings. All your old settings will be saved in .old folders and InDesign will recreate new folders with default settings.  

 

Regards!

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Oct 29, 2020 0
Adobe Community Professional ,
Nov 03, 2020

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To avoid having to lose your program customizations every time that you have to trash preferences make a copy of your preference file right after you have finished setting up the program the way you like (make sure you quit the program after you've finished customizing to "lock it all in"). Then keep that copy someplace on the computer for future use. If you need to once again trash preferences take a copy of your saved "prisitine" preference folder (make sure that InDesign is not running) and simply replace the corrupted one with the copy of the good one. Then relaunch InDesign.

The Preference folder that you should make a copy of can be found at:

Macintosh: The User Library folder in which InDesign’s preferences are stored is hidden by default on most Macintoshes. To access it make sure that InDesign is closed and click on the desktop to launch a Finder Window (Command-N). With this window in column view follow the path User>Home folder (it’s the folder with an icon that looks like a house—it may have the user’s name rather than “Home”) and click on the Home folder. With the Option Key pressed choose Library from the Finder Go Menu. “Library” will now appear within the Home folder. Within the Library folder find the folder called Preferences and within it find and make a copy of the folder called “Adobe InDesign".

On Windows 7 and above the preference files are hidden. To find them go to the Control Panel and open Folder Options and then click the View tab. Then select “Show hidden files and folders” or “Show hidden files, folders or drive options” in Advanced Settings. Then make a copy of the folder at the end of this path: C:\Users\<USER>\AppData\Roaming\Adobe\InDesign.

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Nov 03, 2020 0
Community Beginner ,
Dec 01, 2020

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Hi community,

With the 16.01 update nothing really changed.

Only the default document and the presets will be created, but no custom dimensions.

Back to using the Legacy New Document' Dialog again.

Please resolve this Adobe!

Kind regards, Sander

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Dec 01, 2020 3
Community Beginner ,
Dec 01, 2020

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Thanks, I haven't updated yet but was just wondering if this might resolve the issue. Will stick to legacy for the moment!

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Dec 01, 2020 0
New Here ,
Nov 13, 2020

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The same thing is happening to me since I downloaded 2021. It's happening to two of my co-workers too. I have to open an old document and use the page tool bc I can't create any new documents. But after a few trys that stops working too. One of my co-workers just deleted 2021 and reinstalled 2020.

 

Has this been fixed yet?

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Nov 13, 2020 2
New Here ,
Nov 15, 2020

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I can't create a new doc if I am on the 'Recent' window, but if I select 'Print' or 'Web' and create a doc it works. A few bugs in these latest updates... It's beyond annoying!

 

I rang Adobe and had them rebuild preferences etc (what was mentioned above), but it still didn't fix the problem of trying to open or create a new doc from the 'Recent' panel!

 

Give Adobe a buzz... I sure know we pay enough money monthly, not to have to fix something ourselves haha!

 

Josh.

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Nov 15, 2020 1
Community Beginner ,
Nov 26, 2020

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Yes, I suddenly have this problem now and had to create documents from duplicating existing ones. I don't want to have to delete my preferences all the time! I hope Adobe take note and sort this issue out quickly as this is a real pain to my busy workflow!

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Nov 26, 2020 1
Adobe Community Professional ,
Nov 26, 2020

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Which version of InDesign and OS ?

How much RAM and spare disk capacity do you have?

Describe your problem.

 

 

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Nov 26, 2020 0
Community Beginner ,
Nov 27, 2020

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Ah sorry, I had put it down to just being another instance of the above problem and therefore soley down to InDesign version 16.0
If it is does matter with my specific setup then I am on:
Mac Os 10.14.6
MacBook Pro late 2018
2.2 GHz Intel Core i7
32 GB 2400 MHz DDR4
Radeon Pro 555X 4 GB
Intel UHD Graphics 630 1536 MB
500gb SSD drive (about 90% used!)

Thanks!

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Nov 27, 2020 0