Unable to create new files on InDesign 2021

New Here ,
Nov 15, 2020 Nov 15, 2020

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Anyone else found that with the latest Indesign releases you ask for a new file and the command seeems to disappear into the ether?

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Bug, Performance

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Adobe Community Professional ,
Nov 15, 2020 Nov 15, 2020

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It doesn't happen to me. Please tell us what operating system (exactly) you're running. Please tell us (exactly) what InDesign version you're using.

 

I'd suggest restoring your InDesign preferences and trying again:

 

Adobe InDesign: Rebuilding Preferences and Cache Files ...www.rockymountaintraining.com › Adobe InDe...

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Adobe Community Professional ,
Nov 15, 2020 Nov 15, 2020

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– You're stating you go File > New > Document  and nothing happens – is that correct?

Which version of your OS?

How much RAM?

Have you tried resetting your InDesign preferences?

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New Here ,
Nov 15, 2020 Nov 15, 2020

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Hi there,

Yes, I can create a new book but not a new document

No I haven’t tried resetting the preferences as I don’t want to lose all my set up that I already have in place and I don’t know how.

RAM not sure, it’s my work computer but should be fine.

Kind regards

Libbie

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New Here ,
Nov 15, 2020 Nov 15, 2020

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Model Name: iMac

Model Identifier: iMac17,1

Processor Name: Intel Core i7

Processor Speed: 4 GHz

Number of Processors: 1

Total Number of Cores: 4

L2 Cache (per Core): 256 KB

L3 Cache: 8 MB

Hyper-Threading Technology: Enabled

Memory: 32 GB

Boot ROM Version: 428.0.0.0.0

SMC Version (system): 2.34f2


Kind regards

Libbie


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New Here ,
Nov 18, 2020 Nov 18, 2020

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I am having the same or similar issue. I go to File>New>Document and the dialog box opens, but when I click Create, nothing happens. I am also unable to save document presets in this dialog box. Same problems when I go to the dialog box through the Create New button after opening InDesign.

 

I am on InDesign 2021, v 16.0 x64 (CC says it is latest version), OS is Win10 Enterprise ver 1909.

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New Here ,
Nov 20, 2020 Nov 20, 2020

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I did not see an edit button, so apologies for the double post. This issue does seem to be temporary/intermittent; it may have resolved with a simple restart of Id, but I'm not sure. I am now able to create (and preview) new documents from the dialog box and home screen.

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New Here ,
Nov 26, 2020 Nov 26, 2020

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UPDATE: okay so I have reset the preferences and then a few days later I ahve the same problem, so i have to reset the preferences again.... what's going on Adobe

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Adobe Employee ,
Dec 24, 2020 Dec 24, 2020

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Hi there,

 

Sorry to hear about your experience. In addition to helpful suggestions above, please follow troubleshooting steps given on this community post(https://community.adobe.com/t5/indesign/resolve-slow-performance-and-unexpected-behavior-of-indesign...).

Let us know if it helps.

 

Regards,

Ashutosh 

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