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Unable to launch InDesign on macOS High Sierra

Community Beginner ,
Jul 19, 2020

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I'm using iMac Hight Sierra, installed InDesign but I can't open it, I can't use it.

 

{Renamed by MOD}

Hi there,

 

Sorry to hear about this trouble. In addition to the information asked above, I would request if you could share the following details:

  • When you launch InDesign, does it give any error code or message?
  • Have you installed InDesign for the first time on this machine? If not, was it working fine earlier?
  • Login to root account (https://support.apple.com/en-in/HT204012). Check how application works there. If it works fine there, then it could be related to permission errors. Follow these steps to repair permission errors: 
    • Go to Terminal (Go Utilities Terminal.app)
    • Execute the following command on terminal to provide permission:
    • sudo chmod -R 777 /Users/<user>/Library/Preferences/Adobe InDesign 
    • sudo chmod -R 777 /Users/<user>/Library/Caches/Adobe InDesign 
    • sudo chmod -R 777 /Users/<user>/Library/Application Support 

 

Let us know if this helps or if you have any further questions. We'd be happy to help.

 

Regards,

Srishti

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Unable to launch InDesign on macOS High Sierra

Community Beginner ,
Jul 19, 2020

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I'm using iMac Hight Sierra, installed InDesign but I can't open it, I can't use it.

 

{Renamed by MOD}

Hi there,

 

Sorry to hear about this trouble. In addition to the information asked above, I would request if you could share the following details:

  • When you launch InDesign, does it give any error code or message?
  • Have you installed InDesign for the first time on this machine? If not, was it working fine earlier?
  • Login to root account (https://support.apple.com/en-in/HT204012). Check how application works there. If it works fine there, then it could be related to permission errors. Follow these steps to repair permission errors: 
    • Go to Terminal (Go Utilities Terminal.app)
    • Execute the following command on terminal to provide permission:
    • sudo chmod -R 777 /Users/<user>/Library/Preferences/Adobe InDesign 
    • sudo chmod -R 777 /Users/<user>/Library/Caches/Adobe InDesign 
    • sudo chmod -R 777 /Users/<user>/Library/Application Support 

 

Let us know if this helps or if you have any further questions. We'd be happy to help.

 

Regards,

Srishti

TOPICS
Performance

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75

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Jul 19, 2020 0
Most Valuable Participant ,
Jul 19, 2020

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What happens when you try? Is InDesign 2020 fully updated?

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Jul 19, 2020 1
Community Beginner ,
Jul 19, 2020

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the icon appears and closes. I tried using Create Cloud and Launchpad to open, it doesn't work. The app is fully updated.

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Jul 19, 2020 0
Adobe Community Professional ,
Jul 19, 2020

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You're need to contact with Adobe support.

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Jul 19, 2020 1
Adobe Community Professional ,
Jul 19, 2020

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What version of InDesign?

 

~Barb

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Jul 19, 2020 1
Community Beginner ,
Jul 19, 2020

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CC 2020

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Jul 19, 2020 0
Adobe Employee ,
Jul 19, 2020

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Hi there,

 

Sorry to hear about this trouble. In addition to the information asked above, I would request if you could share the following details:

  • When you launch InDesign, does it give any error code or message?
  • Have you installed InDesign for the first time on this machine? If not, was it working fine earlier?
  • Login to root account (https://support.apple.com/en-in/HT204012). Check how application works there. If it works fine there, then it could be related to permission errors. Follow these steps to repair permission errors: 
    • Go to Terminal (Go Utilities Terminal.app)
    • Execute the following command on terminal to provide permission:
    • sudo chmod -R 777 /Users/<user>/Library/Preferences/Adobe InDesign 
    • sudo chmod -R 777 /Users/<user>/Library/Caches/Adobe InDesign 
    • sudo chmod -R 777 /Users/<user>/Library/Application Support 

 

Let us know if this helps or if you have any further questions. We'd be happy to help.

 

Regards,

Srishti

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Jul 19, 2020 0
Adobe Employee ,
Jul 27, 2020

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We have been waiting for your response to this query. Please update the discussion if the issue is resolved or if you have any further query. We'd be happy to help.

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Jul 27, 2020 0