Unable to open app since last update

[Albeitadrift]

I have tried uninstalling and reinstalling. 

I can't open the app 75% of the time if it does open it crashes when creating a new doc or opening one. 

I don't know where to start to fix?

[vladan saveljic]

try to delete InDesign preferences

Using a keyboard shortcut:

1. (Windows) Start InDesign, and then immediately press Shift+Ctrl+Alt. Click Yes when asked if you want to delete preference files.
2. (Mac OS) Start InDesign, and then immediately press Shift+Option+Command+Control. Click Yes when asked if you want to delete preference files.

[vladan saveljic]

try to delete InDesign preferences

Using a keyboard shortcut:

1. (Windows) Start InDesign, and then immediately press Shift+Ctrl+Alt. Click Yes when asked if you want to delete preference files.
2. (Mac OS) Start InDesign, and then immediately press Shift+Option+Command+Control. Click Yes when asked if you want to delete preference files.

[vladan saveljic]

try to delete InDesign preferences

Using a keyboard shortcut:

1. (Windows) Start InDesign, and then immediately press Shift+Ctrl+Alt. Click Yes when asked if you want to delete preference files.
2. (Mac OS) Start InDesign, and then immediately press Shift+Option+Command+Control. Click Yes when asked if you want to delete preference files.

[vladan saveljic]

Using a keyboard shortcut:

1. (Windows) Start InDesign, and then immediately press Shift+Ctrl+Alt. Click Yes when asked if you want to delete preference files.
2. (Mac OS) Start InDesign, and then immediately press Shift+Option+Command+Control. Click Yes when asked if you want to delete preference files.

[Albeitadrift]

Thanks for your response.
I have tried this the manual way already. But gave it a shot any how.

No joy unfortunately.

I have just tried repairing disk volumes as per support articles too. Still no joy.

Appreciate the support!

[vladan saveljic]

take a look here too

https://community.adobe.com/t5/indesign/advanced-troubleshooting-for-launch-issues/td-p/11394034?pag...

[Peter Spier]

Try removing any scripts from the startup scripts folder.

[Ashutosh_Mishra]

Hi there,

Sorry to hear about your experience. Would you mind sharing the version of the OS & InDesign? Do you get any specific error while launching the app?

In addition to the helpful suggestions earlier, I'd request you to try Creative Cloud Cleaner Tool. You may use it to remove the Adobe app completely. Once done, please reinstall and let us know how it goes.

Regards,

Ashutosh