Unable to open app since last update

Community Beginner ,
May 28, 2021 May 28, 2021

Copy link to clipboard

Copied

I have tried uninstalling and reinstalling. 

I can't open the app 75% of the time if it does open it crashes when creating a new doc or opening one. 

I don't know where to start to fix?

TOPICS
Bug

Views

141

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
May 28, 2021 May 28, 2021

Copy link to clipboard

Copied

try to delete InDesign preferences

Using a keyboard shortcut:
  1. (Windows) Start InDesign, and then immediately press Shift+Ctrl+Alt. Click Yes when asked if you want to delete preference files.
  2. (Mac OS) Start InDesign, and then immediately press Shift+Option+Command+Control. Click Yes when asked if you want to delete preference files.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
May 28, 2021 May 28, 2021

Copy link to clipboard

Copied

Thanks for your response.
I have tried this the manual way already. But gave it a shot any how.

No joy unfortunately.

I have just tried repairing disk volumes as per support articles too. Still no joy.

Appreciate the support!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
May 28, 2021 May 28, 2021

Copy link to clipboard

Copied

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
May 28, 2021 May 28, 2021

Copy link to clipboard

Copied

Try removing any scripts from the startup scripts folder.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jun 01, 2021 Jun 01, 2021

Copy link to clipboard

Copied

LATEST

Hi there,

 

Sorry to hear about your experience. Would you mind sharing the version of the OS & InDesign? Do you get any specific error while launching the app?

In addition to the helpful suggestions earlier, I'd request you to try Creative Cloud Cleaner Tool. You may use it to remove the Adobe app completely. Once done, please reinstall and let us know how it goes.

 

Regards,

Ashutosh

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines