Unable to open files on InDesign 16.2.1 using macOS Big Sur

[Selina.S]

Since the last update of InDesign I can´t open my indd files, what should I do?

[BobLevine]

You can start by telling us what happens when you try.

[Selina.S]

I click on the indesign file to open it but nothing happens on the application

[Anna Lander]

do you click on the file from the InDesign Open window or from the File Manager?

[Selina.S]

i have tried both but nothing works

[Anna Lander]

does the classic way "File > Open" work?

did you try to reset preferences?

https://www.rockymountaintraining.com/adobe-indesign-rebuilding-preferences-cache/

[Selina.S]

no it does not work, how do I reset?

[Derek Cross]

Which version of InDesign and OS?

To reset preferences:

1) Close InDesign
2) Double click on Adobe InDesign's icon to launch it
3) QUICKLY hold down Ctrl+Alt+Shift. (for Windows) or CTL+OPT+CMD+Shift (for Mac OS X)
4) When a dialogue appears, asking you “Delete InDesign Preference Files?” Click Yes.

(If you don't see the question do it again.)

[Selina.S]

it doesn't work, indesign version 16.2.1 and macOS Big Sur

[Derek Cross]

Perhaps try uninstalling InDesign and reinstalling it again, if that doesn't work try the using the Adobe Cleaner Tool to uninstall the application: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

By the way, how much RAM and spare disk capacity do you have on your hard drive?

[Selina.S]

okay I will try, in all I have 245 GB and I have 186 GB left and in Ram 8 GB

[Derek Cross]

8GB is not enough you need to upgrade your system to as least 16GB preferably more.

[Ashutosh_Mishra]

Hi Selina,

Sorry to hear about your experience. Does it happen while opening some specific files or all? Are you able to create new files & open them after save? Are these files saved on a network drive or local drive?

This information would help us assist you accordingly.

In addition to the helpful suggestions given above, I'd recommend trying the troubleshooting steps given on this community post & let us know if they help.

Regards,

Ashutosh