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Unable to package InDesign files on OSX 10.12.6 server

New Here ,
Sep 04, 2020

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Hello forum,

I am trying to package an Indesign-document into a folder on a share on a OSX-Server.

A folder is created but it is empty. This is true for all Indesign-documents.

Indesign is 15.1.2

macOS on client is 10.13.6

Server is OSX 10.12.6

 

User has read&write permissions to all folders. Saving document in any folders on server-share is not a problem.

Packaging from Indesign on other machines in network on same server is working as expected and ceates folders with packages inside.

Any ideas?

Can anyone help?

 

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Unable to package InDesign files on OSX 10.12.6 server

New Here ,
Sep 04, 2020

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Hello forum,

I am trying to package an Indesign-document into a folder on a share on a OSX-Server.

A folder is created but it is empty. This is true for all Indesign-documents.

Indesign is 15.1.2

macOS on client is 10.13.6

Server is OSX 10.12.6

 

User has read&write permissions to all folders. Saving document in any folders on server-share is not a problem.

Packaging from Indesign on other machines in network on same server is working as expected and ceates folders with packages inside.

Any ideas?

Can anyone help?

 

{Renamed by MOD}

TOPICS
Performance

Views

19

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Sep 04, 2020 0
Adobe Employee ,
Sep 06, 2020

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Hi there,

 

Sorry for the inconvenience. Though we have limited support on Network and VM related issues( https://helpx.adobe.com/in/illustrator/kb/illustrator-support-networks-removable-media.htmlbut from personal experience I would suggest you few things which you must check: 

  • Check if this is happening with your user account only?
  • Check if there is any antivirus or if there is any end point security or if there is any restriction imposed by your IT Team. Due to this sometimes server does not allow application to save but you are able to save outside the application. 
  • This generally happens when network policies or Operating System is updated, check with your IT team for the same. 

 

 

Regards,

Srishti

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