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Unable to print 11 x 17 out of indesign, on latest version of Mac OS, and CS

New Here ,
Nov 16, 2017

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Got a new iMac, last month at work, cannot get it to print 11 x 17 on the network, old MacBook Pro did fine.  Using same drivers, tried downloading new ones, still did it. Using Kinokta printer. and Canon printer. 11 x 17 does not appear as option, in pull down, and when I do custom and make it that, it still just defaults to 8.5 x 11 and prints that out.

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Unable to print 11 x 17 out of indesign, on latest version of Mac OS, and CS

New Here ,
Nov 16, 2017

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Got a new iMac, last month at work, cannot get it to print 11 x 17 on the network, old MacBook Pro did fine.  Using same drivers, tried downloading new ones, still did it. Using Kinokta printer. and Canon printer. 11 x 17 does not appear as option, in pull down, and when I do custom and make it that, it still just defaults to 8.5 x 11 and prints that out.

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Nov 16, 2017 0
Adobe Community Professional ,
Nov 16, 2017

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Have you tried printing from a PDF created using the InDesign PDF Acrobat Presets?

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Nov 16, 2017 0
New Here ,
Nov 17, 2017

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Nope still did not work.

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Nov 17, 2017 0
Adobe Employee ,
Nov 19, 2017

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Please package the entire document upload to Creative Cloud account (or Dropbox) and send the document link to santalwa@adode.com.

To package the document, Go to File -> Package

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Nov 19, 2017 0
Adobe Employee ,
Nov 19, 2017

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Does the option to print to 11 * 17 appear in the pull down in other Adobe/non-Adobe applications?

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Nov 19, 2017 0
t6671 LATEST
New Here ,
Jun 12, 2020

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I have the same printer and it doesn't give me the option either.  The largest size I can do is legal per available options.  

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Jun 12, 2020 0