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Unable to toggle b/w InDesign 2020 & other apps after installing latest update on macOS Catalina

New Here ,
Mar 13, 2020

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Since the last update (15.0.2), InDesign won't come to the front of all active applications on my Mac running Catalina. When I toggle between apps and choose InDesign, it stays on whatever app I had previously in front (Mail, for example). Hope this makes sense. Not sure if it's a Catalina issue (since there have been many), but I know it started when this last InDesign update occurred. Thoughts? Anyone with the same issue?

 

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Unable to toggle b/w InDesign 2020 & other apps after installing latest update on macOS Catalina

New Here ,
Mar 13, 2020

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Since the last update (15.0.2), InDesign won't come to the front of all active applications on my Mac running Catalina. When I toggle between apps and choose InDesign, it stays on whatever app I had previously in front (Mail, for example). Hope this makes sense. Not sure if it's a Catalina issue (since there have been many), but I know it started when this last InDesign update occurred. Thoughts? Anyone with the same issue?

 

{Renamed by MOD}

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Adobe Employee ,
Apr 08, 2020

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Hi there,

 

Sorry about the delay. I am hopeful that the issue was fixed. If not, please try following these steps and share your observations:

  1. Reset Preferences: - 
  • Close all adobe applications 
  • Go to Locations:  
  • ~/Library/Caches 
  • ~/Library/Preferences 
  • Rename Adobe InDesign and com.adobe.indesign to Adobe InDesign.old and com.adobe.indesign.old 
  • Launch InDesign from the CC 

 

Please note that resetting preferences will remove all the custom settings and InDesign will launch with default settings. This way all your old settings will be saved in .old folders and InDesign will recreate new folders with default settings.  

 

2. If that doesn't help, try booting the system into Safe Mode (https://helpx.adobe.com/in/x-productkb/global/start-safe-boot-mode-mac.html) and check how it works there. It starts your system so that it performs certain checks and prevents third party software/ services from automatically loading or opening. If it works fine in Safe mode, then there is some third party service or application like antivirus, plugins or web extensions which are conflicting with the InDesign

 

Regards,

Srishti

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