Unexplained grey squares/lines/shapes in one particular InDesign file

[kristib96962542]

I seem to be having an issue with one particular indesign file. Similar to other problems people have had issues with in the past, but none of the offered solutions seem to work for me. In one particular file random shapes, grey lines and squares randomly appear when scrolling or zooming or panning. It is impossible to use the file. I have tried switching the GPU off, as suggested in other posts, have updated every thing i can update, have switched the computer on and off numerous times, still exactly the same result. I have a macOS Mojave with Intel Iris Pro 1536 MB running the Adobe InDesign CC2019.  Any suggestions??????????

[Derek Cross]

If it’s just this one document you have the problem with, it seems it’s likely to be a file corruption. Try saving it as an IDML file and renaming it before reopening it in InDesign.

[kristib96962542]

I have done that. Saved the original file as IDML, renamed it, opened it - still the same problem.

[Derek Cross]

If the document consists of several pages, you could try dividing it to see if one half loads and the half doesn't and, if so, keep dividing until you isolate the issue.

[kristib96962542]

it's a one page doc, that i made a duplicate of (as can be seen in the images attached , 2 pages , but they are identical). Now i have separated them, still the same result. In this case i could just spend another hour to recreate what i had, cause i can export to pdf and it's fine (even from this weird file). I am more worried about how to make sure that this doesn't happen again...

[Michael Bullo]

Are you video drivers up to date?

[kristib96962542]

How do i do that? 😕

[Michael Bullo]

Start with a quick Google search for how to update your video drivers for the operating system and version that you have. If that doesn't help, include those details in a forum post and someone here can help you out.

[kristib96962542]

Ok, i will try do that! thanks.

[Derek Cross]

Might be easier to recreate  the doc if it's only one page. It's important to regularly do Save As and incrementally name the document to clean up the crud that builds up (it also gives you something to go back to if something goes wrong).

[Laubender]

Hi kristib96962542 ,

what's your exact version of InDesign CC 2019?

( Hold down the cmd key and go to About InDesign in the Help menu )

What's your exact operating system version?

You said you turned off GPU support with no effect.

Can you tell what's your hardware specs with the Mac?

Processor, installed memory.

Shut down your machine, start up again with only InDesign running and then turn off GPU support.

Switch between different view settings. E.g. turn on/off Overprint Preview or switch from High Quality view to a different one.

Hm. Just another question:

What's the image type of the placed graphic? Can you save the image to a different image type and try this?

Or can you try to simplify the image perhaps?

( If it is a PhotoShop file with layers, save a new version where all layers are reduced to the background layer and place that. )

Regards,
Uwe

[jh500]

Did anyone find a solution to this? I'm having trouble with the recent 2021 update.

[Abambo]

What OS and version? It's most probably the graphic driver causing trouble. If possible, try the file on a second machine.

[Laubender]

jh500 said: "I'm having trouble with the recent 2021 update."

Are you on a Mac?

In that case it could well be that turning off GPU support is the solution for you.

Regards,
Uwe Laubender

( ACP )

[jh500]

Yep, I'm on a Mac and that worked! Thank you!