Update to 16 Not Working

New Here ,
Nov 16, 2020 Nov 16, 2020

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Latest Update will not work, I have Photoshop and Illustrator sucessfully update, InDesign will just not update! Please advise, I have tried restarting Mac, re opening adobe creative cloud. Nothing works.

Alyson

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Feature request, Performance

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correct answers 1 Correct Answer

Adobe Employee , Nov 28, 2020 Nov 28, 2020
Hi there, Sorry to hear about this. Please share version of your macOS asked by Bob. You may try following steps given on this help article(https://helpx.adobe.com/in/creative-cloud/kb/creative-cloud-application-recognizing-available.html) & let us know if it helps. Regards, Ashutosh

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Most Valuable Participant ,
Nov 16, 2020 Nov 16, 2020

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What does "will just not update" mean? What Mac OS are you running and what happens when you try to install InDesign 2021.

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Adobe Employee ,
Nov 28, 2020 Nov 28, 2020

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Hi there,

 

Sorry to hear about this. Please share version of your macOS asked by Bob. You may try following steps given on this help article(https://helpx.adobe.com/in/creative-cloud/kb/creative-cloud-application-recognizing-available.html) & let us know if it helps.

 

Regards,

Ashutosh

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