Video not working after Publish Online

[Russ W]

Can anybody help with what must be a really simple issue?

I have an MP4 that I want to place in a magazine using the Publish Online server.

When i try to play the video in the published job it doesn't work.

Its a 1280px MP4 10.5mb.

I'm just using the place function in InDesign to add a video box to the page.

Thanks

[Jeffrey_Smith]

Not all browsers and versions of browsers will play video in a Publish Online file. If you can, provide a link to Pub Online file for forum users to verify.

[Russ W]

I don't think its a browser issue. This first example from adobe works fine on my Safari and Chrome browsers.

The second example is a test page that i produced that won't work in any.

https://helpx.adobe.com/uk/indesign/using/publish-online.html

https://indd.adobe.com/view/66ac90e4-7b63-41af-befc-aacce5b1d180

[BobLevine]

Does this happen with all videos or just this one?

[Jeffrey_Smith · Accepted solution]

Something to try: simplify the name of the video mp4 file. The current file contains a vertical line  |  and an apostrophe  ’

[Russ W]

Knew it would be something daft and simple. The file name had unusual characters in it.

I'd changed it 5 minutes before your suggestion but thanks.

And thanks Bob too, you prompted me try a couple of others to compare.