Zoom problem with 'publish online' Indesign file on mobile

New Here ,
Sep 24, 2020 Sep 24, 2020

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Hi, 

I've got a problem with files Indesign that I export with "Publish online" : on mobile phone it's impossible to read because impossible to zoom on it ?!? Is it normal ? Is there any solution ?

Thanks a lot.

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Bug, Publish online

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Adobe Employee ,
Sep 24, 2020 Sep 24, 2020

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Hi there,

 

Thanks for reaching out. On Smartphones, it totally depends on the browser how it handles the content. For example, if I open a published document on Chrome on my android phone, I can not zoom on it but it works on Firefox.

Try changing your browser and see if helps.

Hope it helps.

 

Regards,

Ashutosh

 

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New Here ,
Sep 25, 2020 Sep 25, 2020

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Hi,

Thanks a lot for your return, now I know! As it's to display the file by mail, it has to works on all browsers, so I have to send a pdf file, the pitty is we can have it in the mail body !

Thanks a lot, 

Best regards,

Adeline

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New Here ,
Oct 15, 2020 Oct 15, 2020

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This is kind of unacceptable. Essentially not usable on mobile as viewing tool for indesign publish online files. In android in the default Chrome browser, you can not zoom and the navigation bar disappears shortly after page load and then does not come back..

 

I have been forced to use a PDF document.

 

Is there any work being done to fix this bug? You should be able to zoom and change pages on mobile. Currently isnt working at all in mobile view.

 

Tested on Google Pixel 3a in Chrome under Android 11

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New Here ,
Oct 15, 2020 Oct 15, 2020

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Just tested on Chrome in IOS and Safari in IOS and no issue. Seems to be related to Android Devices. essentially all android phones runnning default browser will not work with Published online documents from what i can see.. Really need an update on this 😞 

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New Here ,
Dec 04, 2020 Dec 04, 2020

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I would like to know as well if this is being addressed. It makes publish online pretty useless for me if I know my Android users aren't going to be able to read it. 

Happening on a Moto G(7) Android 10

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New Here ,
Dec 07, 2020 Dec 07, 2020

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Hi Ashutosh,

 

I have the same issue. I'm creating a slightly animated ebook and it works fine on ios (safari & chrome) but for android, the Chrome browser is not behaving well. The bar disappears and you can't swipe through the pages. We tested Firefox on a Google 2XL and that did work though!

 

Please fix this bug if possible.

 

Regards,

Claudia

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New Here ,
Jan 21, 2021 Jan 21, 2021

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Hi all,

Same issue here, but problem also on IOS mobile devices. Reasonably aimated file with several inscreen videos that all work together great across various desktop browsers, but on mobile devices no zoom, diffiult page transitions and am losing navigation if I rotate the phone landscape and back to portrait. Great product but def needs some finetuning for it to be a serious option for digital publishing. Hopefully we'll see improvements soon (??)

Leanne  

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Community Beginner ,
May 17, 2021 May 17, 2021

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Is a resolution for these issues being worked on?

 

We completed extensive testing and have identified that these issues affect Chrome on Android devices, which accounts for a significant market share (~25%) of total web traffic.

 

The issues we have observed are as follows:

- Inability to navigate pages of Publications within Publish Online

- Inability to relaunch the navigation bar within Publish Online

 

This is a major bug that affects a large number of users. Can we get a timeline of when it is expected to be resolved please?

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