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Zoom problem with 'publish online' Indesign file on mobile

New Here ,
Sep 24, 2020

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Hi, 

I've got a problem with files Indesign that I export with "Publish online" : on mobile phone it's impossible to read because impossible to zoom on it ?!? Is it normal ? Is there any solution ?

Thanks a lot.

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Bug, Publish online

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Zoom problem with 'publish online' Indesign file on mobile

New Here ,
Sep 24, 2020

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Hi, 

I've got a problem with files Indesign that I export with "Publish online" : on mobile phone it's impossible to read because impossible to zoom on it ?!? Is it normal ? Is there any solution ?

Thanks a lot.

TOPICS
Bug, Publish online

Views

78

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Sep 24, 2020 0
Adobe Employee ,
Sep 24, 2020

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Hi there,

 

Thanks for reaching out. On Smartphones, it totally depends on the browser how it handles the content. For example, if I open a published document on Chrome on my android phone, I can not zoom on it but it works on Firefox.

Try changing your browser and see if helps.

Hope it helps.

 

Regards,

Ashutosh

 

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Sep 24, 2020 0
New Here ,
Sep 25, 2020

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Hi,

Thanks a lot for your return, now I know! As it's to display the file by mail, it has to works on all browsers, so I have to send a pdf file, the pitty is we can have it in the mail body !

Thanks a lot, 

Best regards,

Adeline

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Sep 25, 2020 0
New Here ,
Oct 15, 2020

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This is kind of unacceptable. Essentially not usable on mobile as viewing tool for indesign publish online files. In android in the default Chrome browser, you can not zoom and the navigation bar disappears shortly after page load and then does not come back..

 

I have been forced to use a PDF document.

 

Is there any work being done to fix this bug? You should be able to zoom and change pages on mobile. Currently isnt working at all in mobile view.

 

Tested on Google Pixel 3a in Chrome under Android 11

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Oct 15, 2020 1
New Here ,
Oct 15, 2020

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Just tested on Chrome in IOS and Safari in IOS and no issue. Seems to be related to Android Devices. essentially all android phones runnning default browser will not work with Published online documents from what i can see.. Really need an update on this 😞 

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Oct 15, 2020 1