Zoom Shortcut ("⌘" + "=") Not working

New Here ,
Feb 19, 2020 Feb 19, 2020

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Hello,

   I have InDesign/Illustrator/Photoshop all updated to the latest 2020 versions. The "zoom-in shortcut"("⌘" + "=") works intermittently. When I shutdown and restart the computer it will work for a while and stop working without notice. I'm not sure if there is another program that also has this shortcut that may be vying for its use but I've never had this issue before. It is interesting because the "zoom-out shortcut" still works. Any ideas?

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Bug, How to, Performance

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Adobe Community Professional ,
Feb 19, 2020 Feb 19, 2020

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Several people where I work are seeing this (and not just in Adobe programs). Using ("⌘" + "keypad +") still seems to work for them. I have not found a reason for the problem, though.

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New Here ,
Feb 19, 2020 Feb 19, 2020

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Sounds good. I'll check and see if it's a Mac Catalina issue and report back!

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New Here ,
Mar 01, 2020 Mar 01, 2020

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Exact same problem here with me and with coworkers. We are all on Mojave, not Catalina. Problem started last week in Photoshop for us, but then spread to other apps. Now it just started a few minutes ago on my macbook. Can't zoom on browsers or any of my audio apps anymore. Beyond frustrating, like losing a finger or something. Running Photoshop v21.1.0.

 

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Adobe Community Professional ,
Feb 19, 2020 Feb 19, 2020

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While you're waiting to hear if this is a bug, try accessing the Zoom tool by either holding down the Z key and dragging, or (as I do) holding Command+Spacebar to zoom in or Command+Option+Spacebar to zoom out. This set of keyboard shortcuts works also in Photoshop and Illustrator. One caveat for Mac users: MacOS uses this same combination of keystrokes to invoke Spotlight. To disable Spotlight from using these keystrokes go to System Preferences and see my attached screen capture. Screen Shot 2020-02-19 at 4.34.52 PM.png

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New Here ,
Mar 22, 2020 Mar 22, 2020

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Thanks for the Z + Drag tip, will make workflow much smoother for the time being. Hoping there is a fix for the Command + issue soon..

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Community Beginner ,
Feb 25, 2020 Feb 25, 2020

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Just wanted to add a +1 on this. Same issue here, exactly as @imattcgh has described. Super frustrating. Mac OS 10.15.3 and running Ps 20.0.08, Ai 23.1.1 and Id 14.0.3

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New Here ,
Feb 26, 2020 Feb 26, 2020

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I'm having the same problem. I'm up to date with the latest OS version (10.15.3) I'm having the problem accross all adobe products as well as chrome and finder. I've found that booting it up in safemode and then restarting solves the problem temporarily but it lasts until I open any adobe software. My colleague is having the same issue and she's working on a PC. Shes only having the issue in adobe software.

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New Here ,
Mar 25, 2020 Mar 25, 2020

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Is there already a solution for this problem? Having the same issues here..

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New Here ,
Apr 13, 2020 Apr 13, 2020

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Yep. We are still having the issue at our ad agency too. The zoom out works (command + -)  but the zoom in does not (command + 😃

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New Here ,
Aug 26, 2020 Aug 26, 2020

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Still a problem. I don't wanna work like that, so now I changed the zoom-in shortcut to "command" + "+" since that wasn't a shortcut yet.

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New Here ,
Oct 01, 2020 Oct 01, 2020

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Same issue here. The shortcut (Space) to drag around doesn't work either.

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New Here ,
Oct 25, 2020 Oct 25, 2020

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I've had this same issue on/off since updating to Adobe CC 2020. Particularly with PS and INDD. The shortcut key Zoom (Command + Spacebar) and Panning (Spacebar) would sometimes work, and then not work. I tried many of the suggested fixes, but in the end the only time it would consistently work for me was to quit Chrome and then all Adobe apps. Once I started the Adobe apps, the shortcut keys would work again. It continued to work after starting up Chrome again.

Prior to this, I realised that I would always have one or several Chrome windows open all the time and not restarting my Mac from time to time; potentially causing some sort of traffic log. Hope this helps in any way.

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New Here ,
Nov 03, 2020 Nov 03, 2020

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Same issue here, it started yesterday for me (since the update last update many issues) and its a real hindrance, especially when working with detail. Im on Windows 10 latest with all the trimmings. Adobe, please can you sort your act out, the bigger you get the sloppier you're getting!

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Explorer ,
Nov 03, 2020 Nov 03, 2020

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Yep, me too. From yesterday! (Why?!)

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New Here ,
Nov 24, 2020 Nov 24, 2020

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Having same issue here as well, the shortcut was working fine for many months since updating to the latest version. Working on the latets version of Windows 10 20H2. Problem started today as I was working on PS. Really frustrating, guess I'll have to do with Ctrl + Spacebar for the moment 

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New Here ,
Jan 21, 2021 Jan 21, 2021

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Still happens - the Ctrl Spacebar is non-responsive on my MacBookPro with latest iOS.

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Adobe Employee ,
Jan 21, 2021 Jan 21, 2021

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Hi there, 

 

Sorry to hear about this trouble. This generally happens due to the conflicts with other applications. Please try booting the system into Safe Mode (https://helpx.adobe.com/in/x-productkb/global/start-safe-boot-mode-mac.html) and check how it works there. It starts your system so that it performs certain checks and prevents third party software/ services from automatically loading or opening. If it works fine in Safe mode, then there is some third party service or application like antivirus, plugins or web extensions which are conflicting with the InDesign.

 

If that doesn't help, please try the suggestions shared on this page (https://community.adobe.com/t5/indesign/resolve-slow-performance-and-unexpected-behavior-of-indesign...) and let us know how it goes. 

 

Feel free to let us know if you still need assistance. We'd be happy to help.

 

Regards,

Srishti

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