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Zoom shortcuts stopped working after installing latest update

Community Beginner ,
May 14, 2019

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After installing the latest update (14.0.2) the keyboard shortcut "CMD" + "+" for instance, stopped working. Same goes for all other zoom shortcuts. I tried rebooting computer. Rebooting the application several times. I checked if it still works on my other applications (photoshop/illustrator) and it did.

What happens is, the "Object" menu in the applications menubar blinks, but nothing else... And the zoom works if you fold down one of the menus:) Bug?

Anyone else has this issue?

I checked with the team. They are aware of this issue, and are investigating. We hope for a fix soon, I will keep you updated.


Thanks,

Preran

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Zoom shortcuts stopped working after installing latest update

Community Beginner ,
May 14, 2019

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After installing the latest update (14.0.2) the keyboard shortcut "CMD" + "+" for instance, stopped working. Same goes for all other zoom shortcuts. I tried rebooting computer. Rebooting the application several times. I checked if it still works on my other applications (photoshop/illustrator) and it did.

What happens is, the "Object" menu in the applications menubar blinks, but nothing else... And the zoom works if you fold down one of the menus:) Bug?

Anyone else has this issue?

I checked with the team. They are aware of this issue, and are investigating. We hope for a fix soon, I will keep you updated.


Thanks,

Preran

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May 14, 2019 0
Adobe Community Professional ,
May 14, 2019

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Sounds like you're working on a Mac.

The zoom feature definitely works on Windows, but do check your version again as it seems you might be 5 versions behind at this point.

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May 14, 2019 1
Community Beginner ,
May 15, 2019

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Correction: I meant version 19 of course!

Yes, I'm working on a Mac.

I went back to 18.2 again and it worked. Updated again to 19. Stopped working. So there seems to be a bug in version 19 on Mac?

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May 15, 2019 0
Adobe Employee ,
May 16, 2019

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It looks like the team is investigating this issue. I will get back as soon as I have more info.

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May 16, 2019 1
Adobe Community Professional ,
May 16, 2019

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FYI Cmd + + works for me on my Mac XD19. Does Cmd + 0, 1, 2 and Cmd + mouse wheel work for you?

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May 16, 2019 0
Community Beginner ,
May 17, 2019

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No, none of the CMD zoom shortcuts work. I'm on macOS Mojave 10.14.4

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May 17, 2019 0
Adobe Community Professional ,
May 17, 2019

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OK I don't run XD on Mojave - I have a feeling Adobe CC apps don't run very well on Mojave in general - but I'll check this later!

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May 17, 2019 0
Adobe Community Professional ,
May 17, 2019

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This article doesn't list XD specifically but there are known issues with CC and Mojave.

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May 17, 2019 1
Adobe Employee ,
May 17, 2019

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I checked with the team. They are aware of this issue, and are investigating. We hope for a fix soon, I will keep you updated.


Thanks,

Preran

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May 17, 2019 2
New Here ,
Jul 25, 2019

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Just had the same issue. Any updates on a fix?

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Jul 25, 2019 0
Adobe Employee ,
Jul 26, 2019

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Hi there,

Sorry to hear you're having trouble using Adobe XD. Could you please confirm if you're on the latest version of XD(21.1.12.3)?

Thanks,

Harshika

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Jul 26, 2019 0
New Here ,
Jul 26, 2019

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It was actually ID and AI. Yes latest versions.

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Jul 26, 2019 0
Adobe Employee ,
Jul 29, 2019

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Just to be sure, your question is about slowness in the latest version of InDesign and Adobe Illustrator. Is that correct?

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Jul 29, 2019 1
New Here ,
Jul 29, 2019

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No. It was an issue with zoom shortcut not working in both AI and ID. Only happened once so far.

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Jul 29, 2019 0
Adobe Employee ,
Jul 29, 2019

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Moving this discussion to InDesign

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Jul 29, 2019 0
New Here ,
Oct 25, 2019

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I am having the same issue, could you please find a solution and send it by email to leros@leros.co.uk ASAP?

 

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Oct 25, 2019 0
New Here ,
Mar 09, 2020

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i am getting this issue in all my adobe programs currently - Its intermitant too, it seems to have a mind of its own! 

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Mar 09, 2020 2
New Here ,
May 12, 2020

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Same here! I haven't done any updates to my Mac or programs and one day the CMD + to zoom in stopped working. To zoom out still works fine. I even checked my preferences and it shows the correct keyboard shortcut. I thought maybe I needed to update and noticed there was one available but even after updating it is continuing to do the same thing to me. I also did a computer reboot, uninstalled the programs and reintalled. Still no luck. I did notice that Shift CMD + works to zoom in, but what a pain after all these years of just using two keys! Did anyone solve the issue? 

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May 12, 2020 0
Community Beginner ,
May 20, 2020

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Same problem, zoom out is working perfect but CMD + + doing nothing.

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May 20, 2020 0
New Here ,
May 29, 2020

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Same issue that you are having. Except, I have also noticed that the entire file goes blurry when I try to use the shortcut and I have to save, close out, and reopen the file in order for it to not be blurry anymore... the shortcut working after the reopen is hit or miss. I've checked all of my settings, tried restarting XD, and made sure my Mac and XD/Adobe products were up-to-date but nothing seems to work. Has anyone found a solution to this yet?

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May 29, 2020 0