• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Licenses versions and support due date

New Here ,
Jan 17, 2020 Jan 17, 2020

Copy link to clipboard

Copied

I need to confirm when is the end of the core support for several Acrobat DC versions. 

Can anyone guide me with this?

 

These are the versions: 

  • Adobe Acrobat DC (17)
17.009.20044

 

  • Adobe Acrobat DC (18)
18.009.20050
18.011.20038
18.011.20040
18.011.20055
18.011.20058

 

  • Adobe Acrobat DC (19)
19.008.20074
19.008.20080
19.008.20081
19.010.20064
19.010.20069
19.010.20098
19.010.20100
19.012.20034
19.012.20035
19.012.20040
19.021.20049

 

Thank you

Views

238

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 17, 2020 Jan 17, 2020

Copy link to clipboard

Copied

Hi, here are some answers:

 

https://helpx.adobe.com/support/programs/eol-matrix.html

 

Generally speaking, end of support / EOL is done by major release version (e.g., "2017"), not minor update. But subscription customers always receive free updates.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Jan 22, 2020 Jan 22, 2020

Copy link to clipboard

Copied

LATEST

These are all "continuous" versions with a free upgrade path for subscribers. Adobe expect you to upgrade, so only the latest is really relevant. All older verisons can be assumed to have unfixed security bugs and no company should still be running them. Choosing to run an old version doesn't sound supported. But what do you MEAN by supported?  

- available for download?

- customer service will talk to you?

- assistance available to install?

- bug fixes will be issued?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines