Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


CRASH of Lightroom Classic CC when exporting folder as catalog

2 Votes
Community Beginner ,
Mar 28, 2019 Mar 28, 2019

Copy link to clipboard

Copied

When exporting a folder into a catalog named "Katalog - Fridays for Future - středoškolská stávka za klima - Olomouc - 15. 3. 2019", Lightroom Classic CC crashes. The window quietly disappears and no crash window is opened. Catalog folder is created but remains empty. This does not happen when naming the catalog "Katalog".


My Lightroom Classic CC installation is up to date. Release 8.2, build 1204643, Camera RAW 11.2.
Bug Fixed
TOPICS
Desktop

Views

29

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
5 Comments
New Here ,
Mar 28, 2019 Mar 28, 2019

Copy link to clipboard

Copied

The full catalog path cannot exceed 170 characters in length. Maybe thats the case here?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Mar 28, 2019 Mar 28, 2019

Copy link to clipboard

Copied

Hi Lukáš,

We did not find any crash reported corresponding to your email account. By 'window quietly disappears' do you mean Lr quits? Also, what OS are you running on your machine?

I also tried exporting with the exported name you mentioned but the folder exported without any issues.

Thanks
Satish 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Mar 29, 2019 Mar 29, 2019

Copy link to clipboard

Copied

Hello Satish,

Roelof Moorlang was right, the full catalog path was approximately 200 characters long. No crash report could be associated with my account because, as I described, the lightroom process crashed without opening a crash window. If you need me to further explain the situation, the process was terminated (probably due to an internal exception) and no crash window popped up. If there was a crash dump created, I could not by any means send it to Adobe without finding the file manually.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Mar 31, 2019 Mar 31, 2019

Copy link to clipboard

Copied

Lukáš,
Glad that you are unblocked now. We will try reproduce the scenario that you have mentioned and find a way to handle it gracefully.

-Satish

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Feb 11, 2020 Feb 11, 2020

Copy link to clipboard

Copied

LATEST

Updates to Lightroom Classic, Camera Raw, and the Lightroom Ecosystem were released yesterday and contain a fix for this issue.  Please install the appropriate update and see if it solves this problem. You can read more about the updates here.

Thank you for your patience. 
Rikk Flohr - Customer Advocacy: Adobe Photography Products

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines