Crash on export on two separate systems

Report · Jan 24, 2022

Hello

I have built 2 new systems ready for camera upgrade.

Lightroom crashes on both when exporting.

Lightroom will still carry on exporting when crash dialog box is present on screen in the background. Sometimes it will export most photos, other times completley freezes after around 100 photos. Never has it exported all my photos. (export on average 800 photos at a time)

Any help apreciated!
Lastest version of lightroom 11.1

Intel 12900k

z690 chipset

4800 DDR5

Firecuda 530 M.2

Windows 11

Thanks James

Report · Jan 24, 2022

Please post your System Information as Lightroom Classic (LrC) reports it. In LrC click on Help, then System Info, then Copy. Paste that information into a reply. Please present all information from first line down to and including Plug-in Info. Info after Plug-in info can be cut as that is just so much dead space to us non-Techs.

Report · Jan 24, 2022

Thank you for your reply.

Lightroom Classic version: 11.1 [ 202112022200-7fd1f998 ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Business Edition
Version: 10.0.22000
Application architecture: x64
System architecture: x64
Logical processor count: 24
Processor speed: 3.1GHz
SqLite Version: 3.36.0
Built-in memory: 32476.2 MB
Real memory available to Lightroom: 32476.2 MB
Real memory used by Lightroom: 2512.1 MB (7.7%)
Virtual memory used by Lightroom: 4397.3 MB
GDI objects count: 704
USER objects count: 2151
Process handles count: 2528
Memory cache size: 760.0MB
Internal Camera Raw version: 14.1 [ 993 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 1184MB / 16238MB (7%)
Camera Raw real memory: 1276MB / 32476MB (3%)
System DPI setting: 144 DPI (high DPI mode)
Desktop composition enabled: Yes
Displays: 1) 3840x2160, 2) 3840x2160
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:
DirectX: NVIDIA GeForce RTX 2080 (30.0.15.1123)

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
Library Path: C:\Users\james\Pictures\Lightroom\Lightroom Catalog.lrcat
Settings Folder: C:\Users\james\AppData\Roaming\Adobe\Lightroom

Installed Plugins:
1) AdobeStock
2) Facebook
3) Flickr
4) Nikon Tether Plugin

Config.lua flags: None

Adapter #1: Vendor : 10de
Device : 1e87
Subsystem : 379f1458
Revision : a1
Video Memory : 8011
Adapter #2: Vendor : 1414
Device : 8c
Subsystem : 0
Revision : 0
Video Memory : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName: $$$/dvaaudiodevice/SystemDefaultAndEffectiveDeviceName=System Default - Speakers (Realtek USB Audio)#{comment}DVAAU-4201250: Open the audio hardware preferences page.
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 48000
Build: LR5x38
Direct2DEnabled: false
GL_ACCUM_ALPHA_BITS: 16
GL_ACCUM_BLUE_BITS: 16
GL_ACCUM_GREEN_BITS: 16
GL_ACCUM_RED_BITS: 16
GL_ALPHA_BITS: 0
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 24
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_SIZE: 32768
GL_MAX_TEXTURE_UNITS: 4
GL_MAX_VIEWPORT_DIMS: 32768,32768
GL_RED_BITS: 8
GL_RENDERER: NVIDIA GeForce RTX 2080/PCIe/SSE2
GL_SHADING_LANGUAGE_VERSION: 4.60 NVIDIA
GL_STENCIL_BITS: 8
GL_VENDOR: NVIDIA Corporation
GL_VERSION: 4.6.0 NVIDIA 511.23
GPUDeviceEnabled: false
OGLEnabled: true
GL_EXTENSIONS: GL_AMD_multi_draw_indirect GL_AMD_seamless_cubemap_per_texture GL_AMD_vertex_shader_viewport_index GL_AMD_vertex_shader_layer GL_ARB_arrays_of_arrays GL_ARB_base_instance GL_ARB_bindless_texture GL_ARB_blend_func_extended GL_ARB_buffer_storage GL_ARB_clear_buffer_object GL_ARB_clear_texture GL_ARB_clip_control GL_ARB_color_buffer_float GL_ARB_compatibility GL_ARB_compressed_texture_pixel_storage GL_ARB_conservative_depth GL_ARB_compute_shader GL_ARB_compute_variable_group_size GL_ARB_conditional_render_inverted GL_ARB_copy_buffer GL_ARB_copy_image GL_ARB_cull_distance GL_ARB_debug_output GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_derivative_control GL_ARB_direct_state_access GL_ARB_draw_buffers GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_draw_elements_base_vertex GL_ARB_draw_instanced GL_ARB_enhanced_layouts GL_ARB_ES2_compatibility GL_ARB_ES3_compatibility GL_ARB_ES3_1_compatibility GL_ARB_ES3_2_compatibility 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Report · Jan 24, 2022

Hello, thanks for your reply

Lightroom Classic version: 11.1 [ 202112022200-7fd1f998 ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Business Edition
Version: 10.0.22000
Application architecture: x64
System architecture: x64
Logical processor count: 24
Processor speed: 3.1GHz
SqLite Version: 3.36.0
Built-in memory: 32476.2 MB
Real memory available to Lightroom: 32476.2 MB
Real memory used by Lightroom: 2594.8 MB (7.9%)
Virtual memory used by Lightroom: 7103.3 MB
GDI objects count: 707
USER objects count: 2155
Process handles count: 2487
Memory cache size: 59.1MB
Internal Camera Raw version: 14.1 [ 993 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 852MB / 16238MB (5%)
Camera Raw real memory: 1009MB / 32476MB (3%)
System DPI setting: 144 DPI (high DPI mode)
Desktop composition enabled: Yes
Displays: 1) 3840x2160, 2) 3840x2160
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:
DirectX: NVIDIA GeForce RTX 2080 (30.0.15.1123)

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
Library Path: C:\Users\james\Pictures\Lightroom\Lightroom Catalog.lrcat
Settings Folder: C:\Users\james\AppData\Roaming\Adobe\Lightroom

Installed Plugins:
1) AdobeStock
2) Facebook
3) Flickr
4) Nikon Tether Plugin

Report · Jan 24, 2022

So your sys is indeed up to date, OS version and GPU drive version, nothing odd in SYS Info, including no plugins that are suspect. (Logitech Options would be one). CPU. RAM more than sufficient.

Where are you exporting to? What drive? Have you checked it for errors?

Report · Jan 24, 2022

So I have tried exporting to a M.2 drive and standard harddrive both have the same problem.
Anotherthing I have noticed today is when I import my photos for culling in Bridge, that also crashes when building previews.

I have two systems both the same, and crashes both in Adobe products. Just to clarify the PC does not crash, just adobe products. I wonder if it has anything to do with the performencs cores and the efficiency cores of the 12th gen intel processors or the new DDR5 ram, both which have only been on the market for 2 months?

Report · Jan 24, 2022

Here is a part copy of my lightroom crash report

?xml version="1.0"?>

<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">

<gpu>

</gpu>

<stackStatement index="1" address="0x0000000020DC3D9D"

Report · Jan 24, 2022

<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005"

Give Adobe a chat/call. That crash report may be key. Something makes me think graphics issue, but I cannot prove.

These computers, just one GPU? Not say two different ones (excluding integrated video control)

One thing to try, that GPU driver, I think it is the Game Ready driver, as opposed to the Studio driver. At NVIDIA I notice that the Studio driver is v511.09. Studio drivers are supposed to be more tested, and generally can be a version back. NVIDIA has gamers in mind for the Game Ready, higher end graphics artists for the Studio. You might want to try out changing to the Studio driver. When/if you do, select custom install type as to force a clean install.

Report · Jan 25, 2022

Thanks for your reply regarding GPU. so on the other machine I have studio drivers, and this on Game drivers. It was the first thing I tested. This did not fix issue. I know the i9 12900k has onboard graphics, so maybe a conflict. Looking at the crash report, one line of code suggests a memory confilict violation. I have no idea how to resolve that?

Report · Jan 25, 2022

Call/contact Adobe

Report · Jan 26, 2022

I've looked at your crash reports. There are actually quite a few distinct failures but not many of any particular failure. That is very odd.

It would be prudent, on both systems, to perform a clean reinstall of Lightroom Classic. If after doing this on both systems you are still crashing, let me know. Please keep submitting the reports! Thanks.

Clean Lightroom Install Procedure

Close Lightroom
Restart the computer
Use the Adobe Creative Cloud App to uninstall Lightroom
Restart the computer
Install Lightroom via the Creative Cloud App without launching any other programs.
Restart the computer
Launch Lightroom
Wait 5 minutes

Rikk Flohr - Customer Advocacy: Adobe Photography Products

Report · Jan 26, 2022

Update so far

I have been in touch with Adobe, have installed previous versions etc to test.

Have tried exporting to HDD rather than to my M.2 Scrtach disk.

Have unistalled nearly every other program.

Drivers for motherboard, video card up to date.

Firmware for motherboard, videocard etc all up to date.

At the moment I am having sucsess by turning off my VPN in Norton. Norton has a lot of background activity cheching files and monitoring so I had my suspisions there might be a confilict.
Its too early to be sure, more testing needs to be done, but turning off VPN seems to be helping. Not had a crash for 24 hours.

Report · Jan 26, 2022

Thanks Rikk
Apreciate you looking into this for me 🙂

Adobe Support Community

Crash on export on two separate systems