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Lightroom: 3.5 Slideshow gives error: Cannot create the encoder instance, h264OutVideoNew failed. error: h264OutVideoChkSettings

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Community Beginner ,
Oct 29, 2011 Oct 29, 2011

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I have a problem I am using Lightroom 3.5 and started to have a problem with the slideshow component.
I get the following error:
Log (3)
Cannot create the encoder instance, h264OutVideoNew failed.
error: h264OutVideoChkSettings - no library function available
error: No encoder library could be found!

Thanks for any help you can provide!
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correct answers 1 Correct answer

Adobe Employee , Dec 15, 2011 Dec 15, 2011
Alfred, I'm so glad to hear this is working for you now! Thanks for reporting back to confirm. Becky

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Adobe Employee ,
Nov 02, 2011 Nov 02, 2011

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What OS/version are you using?

Senior Product Manager - Customer Advocacy - Digital Imaging

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Adobe Employee ,
Nov 02, 2011 Nov 02, 2011

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It sounds like a required DLL/Framwork is missing. I'd try reinstalling to get all the needed components installed correctly.

Senior Product Manager - Customer Advocacy - Digital Imaging

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New Here ,
Nov 02, 2011 Nov 02, 2011

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This same thing is happening to me! What would you reinstall? Lightroom or some Operating Software?

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Adobe Employee ,
Nov 02, 2011 Nov 02, 2011

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Lightroom.

Senior Product Manager - Customer Advocacy - Digital Imaging

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New Here ,
Nov 02, 2011 Nov 02, 2011

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Do I just re download it from Adobe?

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Adobe Employee ,
Nov 02, 2011 Nov 02, 2011

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Yes. Or install from your install disks.

Senior Product Manager - Customer Advocacy - Digital Imaging

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New Here ,
Nov 02, 2011 Nov 02, 2011

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That didn't work :/
Any other suggestions?

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Adobe Employee ,
Nov 02, 2011 Nov 02, 2011

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What OS/Version are you on? Are you on Mac or windows?

Senior Product Manager - Customer Advocacy - Digital Imaging

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New Here ,
Nov 02, 2011 Nov 02, 2011

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Mac OS X Version 10.6.8
Haven't upgraded to Lion yet..

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Community Beginner ,
Nov 03, 2011 Nov 03, 2011

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The issue is not the OS. The slideshow builder was working until a week ago, and then the error occurred.
Thanks, Any thoughts?
Lamtep

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New Here ,
Nov 04, 2011 Nov 04, 2011

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Still happening to me..

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Adobe Employee ,
Nov 04, 2011 Nov 04, 2011

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did you make any changes to the computer? Update the video card driver?

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Community Beginner ,
Nov 04, 2011 Nov 04, 2011

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Nothing

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Community Beginner ,
Nov 04, 2011 Nov 04, 2011

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No Changes to the computer.

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Adobe Employee ,
Nov 04, 2011 Nov 04, 2011

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I have several questions...

-- Exactly when does the error occur?
-- Are you using a collection of images? Try just a selection of images.
-- Use a Lightroom template (or a different one).
-- Try with one photo, one that you haven't used yet
-- Create a new catalog on an internal drive and import one image and try with that image.
-- Repair disk permisssions in Applications > Utilities > Disk Utilities
-- Remove the preference file: com.adobe.Lightroom3.plist file, located in [user name]/Library/Preferences
-- If you're using music, try it without music.
-- I'd try turning off all the options in the Playback panel, and seeing if the error still occurs.

-tina

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New Here ,
Nov 04, 2011 Nov 04, 2011

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-The error occurs when you try to export the video. You can view it on Lightroom all you want, but won't be able to export it to burn onto a DVD.

I will try those suggestions though! Thanks so much

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New Here ,
Nov 04, 2011 Nov 04, 2011

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I just repaired the disk permissions, that didn't work... Neither does only using two images instead of 60. When I've tried to delete the preference file it messed up my entire catalog. Why does that happen?
And I tried turning off all of the options in the Playback panel and it still occurred!

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Community Beginner ,
Nov 05, 2011 Nov 05, 2011

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Adrianne,
I was going to start trying the lot. It seems that there is a problem with the program,
But the thing is it was working a couple of weeks ago.
Everrything seems to be going well until you try to export and then the error

"Cannot create the encoder instance, h264OutVideoNew failed.
error: h264OutVideoChkSettings - no library function available
error: No encoder library could be found!"

What does encoder library couldn't be found???
What is missing or path is corrupted?

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New Here ,
Nov 05, 2011 Nov 05, 2011

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I also took it into the Apple Store and the guy at the Genius Bar said that h264 is the most common video codec and all of mine were there and in the right place... sooo not sure what's going on

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New Here ,
Nov 07, 2011 Nov 07, 2011

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I am having the same problem. Help!

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Community Beginner ,
Nov 07, 2011 Nov 07, 2011

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Where do do from here?
Thanks

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Adobe Employee ,
Nov 07, 2011 Nov 07, 2011

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Did anyone try a new catalog?

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Adobe Employee ,
Nov 07, 2011 Nov 07, 2011

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Which video preset are you using when you export?

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New Here ,
Nov 07, 2011 Nov 07, 2011

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Tried new catalog, tried several video presets. still the same problem

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Community Beginner ,
Nov 08, 2011 Nov 08, 2011

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Same here!

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