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Lightroom 5: Slideshow - Black screen

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LEGEND ,
Jun 15, 2013 Jun 15, 2013

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Entering Slideshow after selecting a few pictures gives me a black screen and a wrong preview, see atached picture. This happened after upgrade to LR5 earlier this week and was not a problem in any version of LR4. I have tried with both NEF and DNG files.The only thing working is Export to PDF.

I am running a Dell Studio XPS with Windows 7 64-bit and ATI 4850 graphic.
Bug Unresolved
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correct answers 1 Correct answer

Adobe Employee , Apr 16, 2014 Apr 16, 2014
We have uncovered a bug where the slideshow acts this way when your username on the OS contains accented characters. We are working to fix this. Becky Lightroom team

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LEGEND ,
Jun 22, 2013 Jun 22, 2013

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I have the same problem, on a Mac Pro, OSX 10.7.5, Radeon X1900 XT.

See this post in the Adobe forums:

http://forums.adobe.com/message/5438810#5438810

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LEGEND ,
Jul 08, 2013 Jul 08, 2013

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I have got same problem on win7 64bit. (ATI Radeon 6770 HD)

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LEGEND ,
Aug 10, 2013 Aug 10, 2013

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Latest ATI 4850 graphic drivers installed. Same problem also in LR5 RC.

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LEGEND ,
Sep 27, 2013 Sep 27, 2013

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I have the same problem

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LEGEND ,
Sep 29, 2013 Sep 29, 2013

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Unfortunatelly the refresh didn't do anything.

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Explorer ,
Sep 29, 2013 Sep 29, 2013

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It seems to be hardware-dependent. I just got a new MacBook Pro and there's no problem on that machine. It's still there on my old MacPro.

They have different OS versions (10.7 on the Mac Pro, 10.8 on the MacBook Pro), but I don't think that matters. The problem shows up for some people on both Mac and Windows, and in several OS versions on each.

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LEGEND ,
Nov 25, 2013 Nov 25, 2013

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I am having the same problem, when trying to export (NOT TO PDF) then en unexpeced error occurs.
I have been using Lightroom 4 before and did never have thees problems at the same PC (Windows 7 64bit) all updates and latest grafic drivers.
This problem have a lot of people if you look at the forums, but adobe does not seem to be interested to fix this issue or give any help, really poor support.

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LEGEND ,
Nov 26, 2013 Nov 26, 2013

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Unfortunatelly the refresh didn't do anything (5.3 RC) .

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LEGEND ,
Nov 26, 2013 Nov 26, 2013

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Unfortunatelly the refresh didn't do anything (5.3 RC) .

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Adobe Employee ,
Apr 16, 2014 Apr 16, 2014

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We have uncovered a bug where the slideshow acts this way when your username on the OS contains accented characters. We are working to fix this.

Becky
Lightroom team

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Explorer ,
Apr 16, 2014 Apr 16, 2014

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I have no accented characters in my username and I have the slideshow problem. I maintain a user account used only for testing (username is Testy). The problem occurs there, too.

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New Here ,
Apr 17, 2014 Apr 17, 2014

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Hi,

Lightroom 5.3 slide show gives black screen only. How do I fix this?

My computer:

Intel i7, 24 GB RAM, ATI Radeon 4800 Series, all drivers updated

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LEGEND ,
Apr 17, 2014 Apr 17, 2014

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I upgraded to Lightroom 5 and I have a problem with the slideshow module, I get Black Screen when I press play. In Lightroom 4 I do not have a problem it works fine.
My system is MAC OS X 10.7 - 2.16 GHZ Intel Core 2 Duo RAM 3 GB

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New Here ,
Apr 17, 2014 Apr 17, 2014

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Same problem as I have. I reloaded 5.3 and still an issue. 4.0 works fine. Not sure what is meant by accented characters. Nothing on my MAC has changed.

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New Here ,
Apr 17, 2014 Apr 17, 2014

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Same problem as I have. I reloaded 5.3 and still an issue. 4.0 works fine. Not sure what is meant by accented characters. Nothing on my MAC has changed.

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New Here ,
Apr 17, 2014 Apr 17, 2014

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Same problem as I have. I reloaded 5.3 and still an issue. 4.0 works fine. Not sure what is meant by accented characters. Nothing on my MAC has changed.

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New Here ,
Apr 17, 2014 Apr 17, 2014

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Same problem as I have. I reloaded 5.3 and still an issue. 4.0 works fine. Not sure what is meant by accented characters. Nothing on my MAC has changed.

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New Here ,
Apr 17, 2014 Apr 17, 2014

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Ok Becky, this look like a LR issue. When can we expect a fix?

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New Here ,
Apr 17, 2014 Apr 17, 2014

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me too, exact issue!

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New Here ,
Apr 21, 2014 Apr 21, 2014

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Still waiting for a reply, fix, something.

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New Here ,
May 10, 2014 May 10, 2014

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This is a repeat question since it is impossible to get an answer from Adobe. Possibly THE worst technical support of any product I have ever purchased!! I upgraded to LR 5. The slide show does not work. I only get a black screen while the slides advance. This was not a problem with LR4. My saved slide shows do not work and new ones created in LR 5 don't work. Adobe gave some ridiculous answer about the name of the files with some sort of ID in them. The answer made no sense. I have changed nothing in my OS or my file structure. Some people are experiencing this problem since there were several people posting the same issue. Why can't we get a timely and credible answer from Adobe on this problem? Anybody have a solution? I went back to LR 4 and no issue with the saved slide shows. Help please!! LR 5.4 upgrade did not fix the problem either.

Come on Adobe fix your very expensive software product that I paid cash for!!

Thank you!

MAC OS 10.7.5
2 Views Tags (edit): lightroom_issueContent tagged with lightroom_issue

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LEGEND ,
May 10, 2014 May 10, 2014

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Does this problem exist in Adobe Creative Cloud version of Lightroom 5?

Would like to be kept updated on the progress, or lack of progress!
Thanks

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LEGEND ,
May 10, 2014 May 10, 2014

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I have a problem watching my images using the Impromptu Slideshow functionality. If I select a couple of images and press CTRL+, the screen turns black and no images are seen. However, I can see a progress dialog (i.e. "preparing images") before the screen turns black. And when the screen is black, the cursor is still visible (so this is not a problem of type, "switching to a screen resolution not supported by the monitor"). After some seconds, the application is visible again.

My system:
Lightroom version: 5.4 [955652]
Operating system: Windows 8.1 Business Edition
Version: 6.3 [9600]
Application architecture: x64
Renderer: Intel(R) HD Graphics 4600

And yes, I have the latest drivers for the graphics card in use. Any other ideas?

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LEGEND ,
May 11, 2014 May 11, 2014

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I reported this problem, that started with version 5 of Lightroom, 11 months ago and the problem is the same today and not related to accented characters

Adobe does not seem interested and I have no hope that they will fix it. I consider the slideshow functionality in Lightroom as a non existing function and my trust in Adobe is not high.

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New Here ,
May 12, 2014 May 12, 2014

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Sounds like Adobe doesn't give a darn. Accented characters in the user name of the OS. Really?! Do they think we are morons out here?

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