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Lightroom 9.2.1: Tells me a new version is available

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Advocate ,
Apr 20, 2020 Apr 20, 2020

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Hi,

Since a few days, LR 9.2.1 tells me upon startup that a new version is available. Of course, this is wrong. Using the Help | Updates menu has no effect. Adobe CC Desktop says : up to date.



It's the new joke in town.
Bug Fixed
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16 Comments
Adobe Employee ,
Apr 20, 2020 Apr 20, 2020

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Patrick,

I've had it happen one time on one Windows machine. It hasn't happened on the other machines (1 Windows and 2 Macs).

Has it happened to your more than one time on a single machine?

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Advocate ,
Apr 20, 2020 Apr 20, 2020

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Hi Rikk,

I get this message every day and sometimes multiple times on the same day if I have to relaunch LR. This started last week.

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Community Beginner ,
Apr 20, 2020 Apr 20, 2020

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Hi, Samoreen

Yes, Update New 2 day. Windows & Mac
Sign out and Close the application window first. Then open again Sign in  ID. 

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Adobe Employee ,
Apr 20, 2020 Apr 20, 2020

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I've launched Lightroom 5 times each on:
  • (1) Mac 10.14.6
  • (1) Mac 10.15.4 
  • (2) Win 10 Build 1909
No recurrence so far

Tried a restart of each system and launched twice each - no recurrence. 
I will try it again in 24 hours.

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Advocate ,
Apr 20, 2020 Apr 20, 2020

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By the way, I'm running Windows 10 1909.

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Advocate ,
Apr 20, 2020 Apr 20, 2020

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OK. I'll try this.

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Contributor ,
Apr 20, 2020 Apr 20, 2020

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Also happened to me immediately after upgrading to 9.2.1 on one Windows machine, but not another.  Like Rikk, it was one and done for me and hasn't come back.
Both machines are Win10 1909.

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Community Beginner ,
Apr 20, 2020 Apr 20, 2020

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My pleasure 

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LEGEND ,
Apr 20, 2020 Apr 20, 2020

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I see the spurious update alert whenever I switch Preferences > General > Language (at least for English, German, French, and Italian).  That's not something the typical user would do, of course, but maybe it will give a clue to the developers.

Signing out and back in via the Creative Cloud desktop app didn't change the behavior.



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Adobe Community Professional ,
Apr 20, 2020 Apr 20, 2020

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Yes, I got the same dialog when I switched between English and Dutch.
-- Johan W. Elzenga

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Advocate ,
Apr 20, 2020 Apr 20, 2020

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Ditto for me. I also have to switch languages rather often.

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Adobe Employee ,
Apr 20, 2020 Apr 20, 2020

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That is good clues to write the bug. I will get it logged. Thanks for the report. 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Adobe Employee ,
Apr 20, 2020 Apr 20, 2020

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Thanks for letting us know.
We are fixing it.

Thanks,
Sunil

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Advocate ,
Apr 21, 2020 Apr 21, 2020

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The problem didn't reappear today, whatever I do. A server side fix ?

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Adobe Employee ,
Apr 21, 2020 Apr 21, 2020

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That's right. It shouldn't happen.

Thanks,
Sunil

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Adobe Employee ,
Apr 29, 2020 Apr 29, 2020

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LATEST
This was a server-side issue that was resolved. Closing issue. 
Rikk Flohr - Customer Advocacy: Adobe Photography Products

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