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Lightroom CC 2015.3: After export shortcut CTRL+ALT+S not working in Develop

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Community Beginner ,
Nov 17, 2015 Nov 17, 2015

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In Lightroom 5.x after the same action CTRL+ALT+S worked

Lightroom version: CC 2015.3 [ 1052427 ]
License: Creative Cloud
Operating system: Windows 7
Version: 6.1
Application architecture: x64
System architecture: x64
Logical processor count: 8
Processor speed: 2,8 GHz
Built-in memory: 6135,0 MB
Real memory available to Lightroom: 6135,0 MB
Real memory used by Lightroom: 1690,9 MB (27,5%)
Virtual memory used by Lightroom: 1774,2 MB
Memory cache size: 764,2 MB
Maximum thread count used by Camera Raw: 8
Camera Raw SIMD optimization: SSE2
System DPI setting: 96 DPI
Desktop composition enabled: Yes
Displays: 1) 1920x1200
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:
Check OpenGL support: Failed
Vendor: NVIDIA Corporation
Version: 3.3.0
Renderer: GeForce GT 610/PCIe/SSE2
LanguageVersion: 3.30 NVIDIA via Cg compiler

Application folder: C:\Program Files\Adobe\Adobe Lightroom
Library Path: T:\LRCatalogs\LR5\LR6\LR6.lrcat
Settings Folder: C:\Users\minva\AppData\Roaming\Adobe\Lightroom

Installed Plugins:
1) Canon Tether Plugin
2) Export to Photomatix Pro
3) Facebook
4) Flickr
5) HDR Efex Pro
6) HDR Efex Pro 2
7) Leica Tether Plugin
8) Nikon Tether Plugin

Config.lua flags: None

Adapter #1: Vendor : 10de
Device : 104a
Subsystem : 83fb1043
Revision : a1
Video Memory : 978
AudioDeviceIOBlockSize: 1024
AudioDeviceName: Динамики (VIA High Definition Audio)
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 44100
Build: Uninitialized
Direct2DEnabled: false
GPUDevice: not available
OGLEnabled: true
Bug Fixed
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correct answers 1 Correct answer

Adobe Employee , Mar 16, 2016 Mar 16, 2016
This issue should be fixed in the Lightroom CC 2015.5/6.5 update that was released today.

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Enthusiast ,
Nov 17, 2015 Nov 17, 2015

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It doesn't work for me - regardless of LR version. When I hit [CTRL]+[Alt]+[S] I get a popup from HP telling me my computer's model number.

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Adobe Employee ,
Nov 17, 2015 Nov 17, 2015

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[Control]+[Alt]+[S] on Windows is a Develop Module (only) KBSC for syncing settings without invoking the sync dialog. Please confirm that you are seeing this issue in the Develop Module and not accidentally in Library.

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Enthusiast ,
Nov 17, 2015 Nov 17, 2015

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Kelly, I can confirm it doesn't work in Develop.

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Adobe Employee ,
Nov 17, 2015 Nov 17, 2015

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Is this on Win 7 for you too Rikk? We're unable to repro on Win 10.

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Adobe Employee ,
Nov 17, 2015 Nov 17, 2015

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Also - can you repro the issue prior to exporting, or only after?

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Enthusiast ,
Nov 17, 2015 Nov 17, 2015

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Win 7. Repro with or without export

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Adobe Employee ,
Nov 17, 2015 Nov 17, 2015

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Ok, thanks. I'll look into this further.

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Community Beginner ,
Nov 17, 2015 Nov 17, 2015

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I has made experiment. This issue after:
1. Exporting
2. Edit in Photoshop
3. Photo merge HDR/Panorama

This issue appeared in LR СС2015

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Community Beginner ,
Nov 17, 2015 Nov 17, 2015

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I has made experiment. This issue after:
1. Exporting
2. Edit in Photoshop
3. Photo merge HDR/Panorama

This issue appeared in LR СС2015

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Community Beginner ,
Nov 18, 2015 Nov 18, 2015

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Addition:
When this issue occurs, I restart the program
always this message appears

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Adobe Employee ,
Nov 18, 2015 Nov 18, 2015

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Rikk & Vladimir,

We are unable to reproduce this issue internally on multiple operating systems including Win 7. Can one or both of you share the exact steps you are using to trigger the issue? Also - please verify that the settings that you are attempting to sync via the keyboard shortcut are checked in the sync dialog.

Thanks - Kelly

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Enthusiast ,
Nov 18, 2015 Nov 18, 2015

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Very simple steps

Develop
Select two images in Film Strip
[CTRL][Alt][S]

Images should sync with no dialog visible.
instead
Images do not sync. HP Dialog pops up instead.

All Sync settings are checked

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Adobe Employee ,
Nov 18, 2015 Nov 18, 2015

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It sounds like the shortcut is being taken over by the OS or some utility on your machine, but that doesn't account for what Vladamir is seeing. Unfortunately, I’ve been unable to reproduce this on multiple machines and OSs. The KBSC and sync is working as expected in every scenario we’ve tried using Lr 6.3/CC 2015.3.

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Community Beginner ,
Nov 18, 2015 Nov 18, 2015

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I made two videos
1. With Export. After exporting the issue occurs not immediately
2. Without Export. The same actions. All good

video here
https://drive.google.com/folderview?i...

This issue occurs on a computer at home and office. Both Win7 x64

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Enthusiast ,
Nov 19, 2015 Nov 19, 2015

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I have restored mine to normal functionality. I have killed the OS level shortcut set by HP at the factory level and now the Lightroom kbsc performs as normal. It now functions both before and after export.

I can no longer reproduce.

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Adobe Employee ,
Nov 19, 2015 Nov 19, 2015

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Hi Vladimir,

Thank you for posting the videos. I was finally able to reproduce this issue with a clean install on Win 10 and have filed a bug report. Thank you for bringing the issue to our attention.

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Adobe Employee ,
Mar 16, 2016 Mar 16, 2016

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LATEST
This issue should be fixed in the Lightroom CC 2015.5/6.5 update that was released today.

Senior Product Manager - Customer Advocacy - Digital Imaging

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