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Lightroom CC: Closing the crop tool with lights out makes entire screen go black

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Community Beginner ,
Apr 22, 2015 Apr 22, 2015

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When croppin in "Dim The Lights" or "Lights Out" modes, closing the crop tool while still in the develop module makes the entire screen, including the image, go dim or black, respectively.

System Information:
Lightroom version: CC 2015 [1014445]
License: Creative Cloud
Operating system: Mac OS 10
Version: 10.10 [3]
Application architecture: x64
Logical processor count: 4
Processor speed: 3.2 GHz
Built-in memory: 24,576.0 MB
Graphics: NVIDIA GeForce GT 775M 1024 MB
Bug Fixed
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correct answers 1 Correct answer

Adobe Employee , Jun 15, 2015 Jun 15, 2015
This was fixed in the CC 2015.1 / 6.1 Update.

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24 Comments
Adobe Employee ,
Apr 22, 2015 Apr 22, 2015

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This is a known issue and has already been reported.
Rikk Flohr - Customer Advocacy: Adobe Photography Products

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LEGEND ,
Apr 23, 2015 Apr 23, 2015

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HIya,

I upgraded to Lightroom 6 CC a few days ao.

I've found on my 2012 i7 Mac Mini that if you crop an image, and then turn the lights off (two presses of the L key), the photo disappears, and you have to turn the lights on again (L key again) to get the image to reappear. This doesn't correct itself until you navigate to another photo and then back again.

Vicky

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Explorer ,
Apr 25, 2015 Apr 25, 2015

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When using lights out mode in Lightroom CC, the entire screen including the image is darkened after I crop.

When I select lights out mode by pressing L, the screen around the image is darkened as I expect. If I then crop the image, everything is darkened - image plus surrounding area.

Lightroom CC on late 2012 iMac, all software up to date. OS X 10.10.3 (Yosemite)

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Participant ,
Apr 30, 2015 Apr 30, 2015

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When for instance working in "Lights Dim" mode and cropping an image, after finishing the crop (hitting R), the photo will dim. Going to the next image and back solves this, as does making any kind of other adjustment.

100% repeatable, happens also after restarting LR (didn't try reboot).

MacPro 2010, OSX 10.9.5

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New Here ,
May 04, 2015 May 04, 2015

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I didn't see this bug report and filed the same one. I did find this morning that at least on my system, this can be fixed by turning off the graphics processor usage. It appears to be a problem only while the graphics processor is being used.

OS X 10.9.5
NVIDIA GeForce GTX 775M
Intel Core I7

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Community Beginner ,
May 07, 2015 May 07, 2015

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Bug i newest Lightroom CC:
Crop a photo. While in crop, use Lights Off. Press enter to commit to the crop. Now you have an all grey or black screen.
If you turn Light On, the pic is there, but turn Lights Off, and it will disappear again.

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Community Beginner ,
May 17, 2015 May 17, 2015

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I found a quite annoying bug in Lightroom CC when using the lights-out view modes.

- Select an image in the develop module.
- With the L-key select one of the lights-out modes, dimmed or all black background.
- Select the crop tool (R), crop the image and press ENTER to confirm.
- Bug: Instead of showing the cropped image, the screen goes all grey/black.
- You have to switch to an other image, zoom in or change some of the develop settings to see the image again.

Can anyone replicate this issue?

I always prefer to crop my images using a neutral background, so it is quite annoying that I can’t see the result immediately.

I am running Lightroom version: CC 2015.0.1 on Mac OS 10.9

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New Here ,
May 17, 2015 May 17, 2015

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Try turning off the graphics acceleration as I mention above. While it's still a bug, at least it works with that change.

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New Here ,
May 28, 2015 May 28, 2015

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The same problem appears in Develop module after pressing: L - Y - Y

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New Here ,
May 28, 2015 May 28, 2015

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When I press: L - Y - Y —an image becomes dark, as it was covered by a dark layer.

The same problem with: L - L - Y - Y and with L - \ - \

Here's an example of what I get:

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New Here ,
Jun 09, 2015 Jun 09, 2015

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Lightroom - When you have lights off and select crop, as soon as you apply it the whole screen goes black and you have to move to the next photo and back to see the adjusted image.

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LEGEND ,
Jun 14, 2015 Jun 14, 2015

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In Lightroom I changed my lights out to 50% and started working on a photo. When I got into the crop tool and applied a crop, the lights of the photo also dimmed to 50%. The photo is now linked to the interface with the lights out.

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Adobe Employee ,
Jun 15, 2015 Jun 15, 2015

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This was fixed in the CC 2015.1 / 6.1 Update.
Rikk Flohr - Customer Advocacy: Adobe Photography Products

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New Here ,
Jun 16, 2015 Jun 16, 2015

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I have just installed this update. The problem still remains (Shortcut combination: L \ \)

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Adobe Employee ,
Jun 16, 2015 Jun 16, 2015

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Alexander, I think this is a different problem you are seeing. This thread is about the Crop tool. I can duplicate what you are seeing and have filed a bug.
Rikk Flohr - Customer Advocacy: Adobe Photography Products

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New Here ,
Jun 16, 2015 Jun 16, 2015

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Thank you Rikk!

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LEGEND ,
Aug 11, 2015 Aug 11, 2015

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I have been using the LR6 trial version for over 2 weeks flawlessly, which was updated automatically during that period to the latest version. I am having L-Y-Y issue as above. Resolves as below but obviously this issue has NOT been sorted in the latest update.

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Community Beginner ,
Nov 03, 2015 Nov 03, 2015

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Hello

In two monitor setup this problem is still present!

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Community Beginner ,
Nov 03, 2015 Nov 03, 2015

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Community Beginner ,
Nov 03, 2015 Nov 03, 2015

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sometimes it's full black on 1st or 2nd screen and sometimes is like in the screenshot above

Any help?

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Adobe Employee ,
Nov 03, 2015 Nov 03, 2015

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What OS version are you on? What version of Lightroom are you running?

Senior Product Manager - Customer Advocacy - Digital Imaging

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Community Beginner ,
Nov 03, 2015 Nov 03, 2015

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I've just updated to windows 10 but this issue was present for several months while I was on windows 7
I use most recent build of Lightroom CC. As i mentioned before this issue was introduced few versions back. (around 6 months ago is my guess)

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Adobe Employee ,
Nov 03, 2015 Nov 03, 2015

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Ok. Just to confirm, is your video driver up-to-date? Determine what video card you have and go *directly to the manufacturers website (nVidia or ATI/AMD)* and download the latest driver.

Just doing Windows Update won't give you the latest and greatest drivers. You must go directly to your card manufacturers website to check for driver updates.

Senior Product Manager - Customer Advocacy - Digital Imaging

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Community Beginner ,
Nov 03, 2015 Nov 03, 2015

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LATEST
Yes, everything is up to date. During that period, since the "bug" was introduced there were several different driver, lightroom updates and other changes in the system including whole system change to windows 10 (with clean driver installs etc.) nothing helped..

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