Lightroom Classic 2018: iPhone movies wrongly rotated

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LEGEND ,
Feb 15, 2018 Feb 15, 2018

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After installing the Feb 2018 update yesterday, portrait movies imported from my iPhone (6S) are strangely rotated 90o to landscape orientation. Previously, no problem with such files.

As part of my weekly collation of images from my phone, I export originals from Apple Photos, then import them into Lightroom. The specific files I am now having problems with, but didn't have before, are portrait movie files that are part of "live photos". The associated jpegs from live photos are all rotated correctly, and landscape "live photos" have no problem.

I tested and this extends to all portrait movies, not just the .mov parts of "live photos". The problematic imported .mov files look fine in Quicktime and Finder.
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correct answers 3 Correct answers

Adobe Employee , Jun 19, 2018 Jun 19, 2018
Lightroom 7.4 was released earlier today and should have a fix for this issue. Give it a try and let us know if you continue to see this problem. Thank you for your patience!

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Adobe Employee , Jun 18, 2018 Jun 18, 2018
Hi, Lightroom Classic 7.4 was released today and should address this issue.  Please update your Lightroom to the latest version and let us know if you continue to see the issue. Thank you for your patience. Thanks, Smit Keniya

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Adobe Employee , May 16, 2018 May 16, 2018
Hi, We have been able to reproduce this and have logged a bug for the same. Thanks, Smit Keniya Lightroom Classic CC Team

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40 Comments
Explorer ,
Feb 15, 2018 Feb 15, 2018

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yup, got the same problem with movies from my iPhone, yesterday.

jc

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New Here ,
Feb 20, 2018 Feb 20, 2018

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I've had this issue for 3 years.
Portrait movie of live photo from iPhone 6s are rotated when imported

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LEGEND ,
Feb 21, 2018 Feb 21, 2018

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I checked, and these files were correctly oriented when viewed by the previous Lightroom version.

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Explorer ,
Feb 23, 2018 Feb 23, 2018

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This is a known issue with the 7.2 version and you have two options now. either you need to rotate the mobile the other way to take video or rollback the version to 7.1. Ref:
https://feedback.photoshop.com/photoshop_family/topics/after-update-to-lr-classic-cc-7-2-my-iphone-l...

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LEGEND ,
Feb 28, 2018 Feb 28, 2018

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I have the same issue. Quicktime movies (.mov) files are rotated in Lightroom Classic CC 2018 (Windows 10 pro 64bit), when viewing the actual files in an explorer window, the orientation is correct. the amount of rotation is inconsistent. some movies come in fine while others are rotated 90 degrees or more. I don't see how rotating them manually is a solution since then the actual file will not be correct anywhere else outside of Lightroom, which I think is a poor solution since I will essentially need to double/copy any file that is having an issue in Lightroom. making a set of rotated movies for lightroom is unacceptable, please fix this soon.

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New Here ,
Apr 10, 2018 Apr 10, 2018

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Is this issue likely to be fixed at some point? It's affecting all my old movies from many years ago as well as current iPhone movies.

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Explorer ,
Apr 11, 2018 Apr 11, 2018

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I'm having this problem only with the most recent update, Adobe Lightroom Classic 7.3 [1164630], and it is affecting even a landscape video (which was rotated 180 degrees).

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Community Beginner ,
Apr 22, 2018 Apr 22, 2018

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My 3 sec videos imported fine. They played correct orientation. Now after update to LR Classic CC7.2 all .MOV videos are upside down yet the stills (jpgs) are rightside up.

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New Here ,
Apr 22, 2018 Apr 22, 2018

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Iphone 7 video files will import but will not display correctly. Within the library module all video shot in portrait orientation displays upside down in portrait orientation when vide a thumbnail. If I click on the thumbnail to make it full screen then the video rotates to landscape orientation and plays on its side. The files play correctly in finder outside of Lightroom.

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Community Beginner ,
Apr 28, 2018 Apr 28, 2018

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I'm having the same problem with Samsung S8 videos since 2 months. It's really annoying, please Adobe fix this ASAP !

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LEGEND ,
May 04, 2018 May 04, 2018

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The Adobe Application Manager has a downgrade option until it is fixed. I downgraded from 7.3.1 to 7.1 and it's back to the correct orientation.

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Adobe Employee ,
May 16, 2018 May 16, 2018

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Hi,

We have been able to reproduce this and have logged a bug for the same.

Thanks,
Smit Keniya
Lightroom Classic CC Team

Smit | Lightroom Classic Team

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Community Beginner ,
May 31, 2018 May 31, 2018

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Commenting here with the same issue using 7.3.1 (prior comment by KANDALAM ANIL KUMAR) said 7.2 caused this issue, but clearly it was not fixed in a roll-forward version.  Like others I have thousands of videos I can't preview correctly although they are correct natively.
thanks -

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New Here ,
Jun 04, 2018 Jun 04, 2018

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I am also having this problem using an iPhone x and importing in LR Classic.  There are some inconsistencies but usually, if  I take the photo holding camera vertical they will show as upside down in the view but rotate to the right when I click on the video. The same happens with any live view photos. However, if I have edited and selected a new key photo, the still photo is usually ok. Very frustrating. I don't think it is happening with a horizontal picture but I am not sure as I don't often take a horizontal video or live view. All very frustrating.

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New Here ,
Jun 08, 2018 Jun 08, 2018

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I upload the photos directly to Lightroom classic from my iPhone X. I do not take that many videos and only occasionally use live view but it seems to be a problem most people f the time. Really hope for a fix before my summer trip or it will be useless to use my phone for these.

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LEGEND ,
Jun 11, 2018 Jun 11, 2018

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This kind of bug is really unacceptable. This is not minor. I understand Lightroom is not a video editing program, but I mean, this should have been discovered in testing.

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Community Beginner ,
Jun 11, 2018 Jun 11, 2018

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Totally agree.  I'm paying for a Photoshop/Lightroom subscription to get updates, not to introduce bugs.  As it stands, it's been 4 months since this bug was introduced, and still no fix.  I've had to remain downgraded on a previous version of Lightroom for all that time.
By my math, that's currently 1/3 of a year's subscription that I'm paying and getting zero value.
Maybe Adobe should refund everyone affected by this bug 1/3 of a year's subscription fee (and counting...)?

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Community Beginner ,
Jun 14, 2018 Jun 14, 2018

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I already commented a few weeks ago and coming back to say this is really unacceptable.  As someone else said, this isn't minor.  This makes LR *unusable* after just a few weeks (as videos accumulate in anyones library).  Imagine if all the photos showed upside down.  For most of us, its the same.  @Adobe get act together!!!

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Adobe Employee ,
Jun 14, 2018 Jun 14, 2018

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Fix is on the way and it should be available with a new updated releasing very soon. We would let you know once the update to Lightroom Classic with fix for this is available.

Smit | Lightroom Classic Team

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New Here ,
Jun 14, 2018 Jun 14, 2018

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Thanks Smit.
Good to hear that.
It has been months I stopped using the Lightroom to import from iPhone.

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Adobe Employee ,
Jun 18, 2018 Jun 18, 2018

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Hi,

Lightroom Classic 7.4 was released today and should address this issue.  Please update your Lightroom to the latest version and let us know if you continue to see the issue. Thank you for your patience.

Thanks,
Smit Keniya

Smit | Lightroom Classic Team

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Adobe Employee ,
Jun 19, 2018 Jun 19, 2018

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Lightroom 7.4 was released earlier today and should have a fix for this issue. Give it a try and let us know if you continue to see this problem. Thank you for your patience!
Rikk Flohr - Customer Advocacy: Adobe Photography Products

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New Here ,
Jun 19, 2018 Jun 19, 2018

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Movies now play correctly but thumbnails appear to still be incorrect

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Community Beginner ,
Jun 19, 2018 Jun 19, 2018

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Thumbnails are still upside down 😞

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LEGEND ,
Jun 19, 2018 Jun 19, 2018

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Thumbnails appeared wrong until I played a video, then the thumbnail was correct.  Video fix works fine.  Videos now play correctly.

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