Lightroom Classic 8.3: Issues exporting photos to a Network Drive

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LEGEND ,
May 14, 2019 May 14, 2019

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Since I upgraded to V8.3 of Lightroom Classic I can no longer export my files to our Synology Network System, I get the following error message "The specified folder in not writable"

After contacting support they were not able to resolve my issue, they maintained that it is a network issue on my side. I could not find any answers here or anywhere on the internet and decided to report this issue.

Because I share my processed photos with the rest of the office, my only solution was to un-install V8.3 and go back to V8.2.1, by doing that it resolved my problem.

So yes Adobe you have network issues in V8.3 as version 8.2.1 works perfectly when saving files to a network drive.
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correct answers 2 Correct answers

Adobe Employee , May 29, 2019 May 29, 2019
Lightroom Classic 8.3.1 was released today and contains a fix for this issue. Please update to 8.3.1 and verify that you are no longer seeing the issue. Thank you!

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Adobe Employee , May 22, 2019 May 22, 2019
Greetings all, I wanted to give you an update on this issue. We've been able to identify a possible bug with regard to this issue. We are currently testing the fix with a few users to verify that it does cure the issue. At this time I do not have an ETA for a public-facing fix. If your issue is with Export the workaround continues to be: https://helpx.adobe.com/lightroom-classic/kb/error_export_folder.html If your issue is with Publish Services, the only workaround is to revert to version 8.2....

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Community Beginner ,
May 14, 2019 May 14, 2019

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Do you work on Apple or Windows?

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LEGEND ,
May 14, 2019 May 14, 2019

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I work on Windows 10 and all my files for all my applications are saved and stored on our Synology NAS System. The only files stored on my local drives are the Lightroom Catalogue files.

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LEGEND ,
May 15, 2019 May 15, 2019

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This seems not to only affect exporting to network drive. I have the same problem after updating to 8.3 and I can't export to local folders.
This is not a windows issue, since I do only have this problem with Lightroom.

 I found a work around, in the export box you can select in the top "select folder later". I you use this, you are allowed to export.

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Explorer ,
May 15, 2019 May 15, 2019

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Same issue with my NAS, I can only save my files to the original location. I try on the the C drive it is not working also.

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Adobe Employee ,
May 15, 2019 May 15, 2019

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Hi,

We have not been able to reproduce this issue with a local folder, network location or an NAS.

Could you share the screenshot of the securities tab from the folder properties for the folder where you are facing this issue?

Thanks,
Smit

Smit | Lightroom Classic Team

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LEGEND ,
May 15, 2019 May 15, 2019

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Hi Smit Keniya I have attached a screen capture of the folder properties as requested. I'm user "ChrisFourie". As a matter of fact I cannot write/export files to any of the shared folders on our NAS when using Lightroom Classic v8.3

I can assure you that its not a write issue on our NAS. We do not experience any issues writing to any of the shared folders on our NAS using any application including all the other Adobe Creative Cloud Applications we use.

I have removed ver 8.3 and re-installed ver 8.2.1. This older version works perfectly.

Hope this helps, if you need me to perform any other tests, please feel free to ask, I'm a qualified Network Administrator RackMultipart2019051511861963f-7415ec4e-3f0d-4fa9-91df-f353baa97777-195861.JPG

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New Here ,
May 15, 2019 May 15, 2019

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I've got the same problem after the latest update yesterday. The export fails with a "Folder is read-only" error message. It used to work pretty fine in for all LR versions that I ever had (from 5 up to the version before the last update).
My system: Windows 10, target export folder a mounted folder from a NAS. It is *NOT* an issue with the network folder itself. While LR complained about the "read-only" folder, I could create sub folders and files there as usual.
The export into a local folder worked fine.

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LEGEND ,
May 15, 2019 May 15, 2019

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same issues, this is really bad, my network export folder is mapped for auto cloud backups, I can't just CHANGE drives.  I'm rolling back to 8.2.1 as well

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New Here ,
May 15, 2019 May 15, 2019

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I think this was a bug in an earlier version and was subsequently fixed. Looks like the bug is back again.

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LEGEND ,
May 15, 2019 May 15, 2019

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I had the same problem. I could export to a memory stick, though. "Select folder later" workaround worked.

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New Here ,
May 15, 2019 May 15, 2019

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One addition: I have several export presets. And one of them has a fixed target folder (located on a NAS), that is used to feed my tumblr account.
After the first error message, I opened the common export dialog and did a "select folder" operation (just to be sure, that the preset has correct settings).
After selecting that folder on my NAS - the export dialog was still open and no export was started yet - I got the "read only" message again.

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LEGEND ,
May 15, 2019 May 15, 2019

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I'm having the same issue. Can export to desktop just fine. Can't export to the network drive. Am on Windows. 

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Community Beginner ,
May 15, 2019 May 15, 2019

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I'm having the same issue after yesterday's update. I can only export to the root directory of any of my drives. It is a Lightroom problem as any othe aplication can save to any folder on any drive just fine.

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Adobe Employee ,
May 15, 2019 May 15, 2019

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Is everyone experiencing this issue on Windows? I don't see a single Mac User here yet.

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Community Beginner ,
May 15, 2019 May 15, 2019

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Windows 10.

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Community Beginner ,
May 15, 2019 May 15, 2019

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I can not reproduce it on my mac, can export to both local and network locations. I don’t want to try it already on my main (Windows 10) system

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New Here ,
May 15, 2019 May 15, 2019

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Windows 10

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Explorer ,
May 15, 2019 May 15, 2019

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I've seen two Mac users report it in the Facebook groups.

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LEGEND ,
May 15, 2019 May 15, 2019

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I'm having this same issue on a Windows 10 PC.  I was on the phone with Adobe for 2 hours this morning an they can't seem to fix it either.  They escalated the issue.  Waiting to hear back. 

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Adobe Employee ,
May 15, 2019 May 15, 2019

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@Linda - can you find out from those users if they mount the NAS with SMB or AFP?
Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Explorer ,
May 15, 2019 May 15, 2019

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It is not the NAS, I cannot exported files on my PC drive.

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New Here ,
May 15, 2019 May 15, 2019

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Respectfully, Rikk why doesn't Adobe test this themselves? Instead of relying on wasting the time and patience of PAID users who have the right to expect a working product. Doesn't Adobe do any regression testing before a new release?

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Explorer ,
May 15, 2019 May 15, 2019

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I can't export on my PC drive. The only place I can export files is on the NAS drive where where the original is.

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Adobe Employee ,
May 15, 2019 May 15, 2019

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@apvman, please see Smit's post above. Since we are, as of yet, unable to reproduce the bad behavior, we are gathering additional data. 
Rikk Flohr - Customer Advocacy: Adobe Photography Products

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LEGEND ,
May 15, 2019 May 15, 2019

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I see this issue has been reported on another forum as well: https://forums.adobe.com/thread/2621939

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