Lightroom Classic CC 8.3: Video export in "Original" format fails

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Community Beginner ,
May 23, 2019 May 23, 2019

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LR Classic CC auto upgraded from 8.2.1 to 8.3 ... with that the ability to export videos in 'Original' format fails. (The progress bar shows action, but no files are exported.)  It still can export videos in H.264 format (but obviously downgrades resolution from 4K (3840x2160) down to 1080p which is useless to requirement). I tried clearing video cache and disabling metal video acceleration ... neither addressed the issue.

I downgraded back to 8.2.1 and the functionality returned as designed.

I would suggest that the LR Classic CC 8.3 rev has a functional error with exporting video in 'Original' format.

This is on MacOs 10.13.6
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Adobe Employee , May 29, 2019 May 29, 2019
Lightroom Classic 8.3.1 was released today and contains a fix for this issue. Please update to 8.3.1 and verify that you are no longer seeing the issue. Thank you!

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Adobe Employee ,
May 23, 2019 May 23, 2019

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Ian,

I'd like to try to reproduce what you are seeing. Can you give me specs on the file format, codec, and original camera producing the video so I can match up?
Rikk Flohr - Customer Advocacy: Adobe Photography Products

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LEGEND ,
May 23, 2019 May 23, 2019

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Same behavior on my LR 8.3 / Mac OS 10.14.5. Trying to export this file as Original:
https://www.dropbox.com/s/wjkdivsqta8u8gc/exportbug-2019.05.25.MP4?dl=0 

shows the progress bar completing, but the file never shows up in the selected destination folder.

RackMultipart20190523100811gdn-1ced61b6-b989-43af-a058-b029fc3810d6-550589220.png


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New Here ,
May 23, 2019 May 23, 2019

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Since the update to v8.3 Lightroom refuses to publish video. There is no error, it just skips over them. I've tried different publishing services and am using the "Original, unedited file" option. I've reverted to version 8.2.1 since video publishing is critical to my workflow. 

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New Here ,
May 23, 2019 May 23, 2019

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Windows 10, I use a plugin and originally reported the issue to the author, he suggested I try the built in export to Hard Drive publish option which I did and it still did not export video. I also found that Exporting without a publish service (to the Hard Drive) does not work either. The video's are all mp4, a mix from my phone as well as a Panasonic camera.

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Adobe Employee ,
May 23, 2019 May 23, 2019

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I see the same thing, John. I will log it. Thanks for confirming
Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Community Beginner ,
May 23, 2019 May 23, 2019

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Rikk,  I was with every video I had .. 4K, 1080p ... cameras ranged from Canon 1DC, GoPro 7, iPhone X,  Premiere Pro output 2000px ... various codecs 

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Adobe Employee ,
May 29, 2019 May 29, 2019

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Lightroom Classic 8.3.1 was released today and contains a fix for this issue. Please update to 8.3.1 and verify that you are no longer seeing the issue. Thank you!

Smit | Lightroom Classic Team

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LEGEND ,
May 29, 2019 May 29, 2019

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My test works in 8.3.1, thanks.

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New Here ,
May 29, 2019 May 29, 2019

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The problem exists unter Lightroom Classic 8.3.1 as well!
No video export in "Original" mode.

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LEGEND ,
May 29, 2019 May 29, 2019

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Please do the menu command Help > System Info to verify that 8.3.1 actually got installed. (The CC app sometimes fools people into thinking the update succeeded.)

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New Here ,
May 29, 2019 May 29, 2019

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Lightroom Classic-Version: 8.3.1 [ 201905241238-dcd7e2de ]

I re-started Lightroom and the iMac; same problem.

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New Here ,
Jun 03, 2019 Jun 03, 2019

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Problem is with video PUBLISH, not export. First video is published, then Publish hangs on second video. Occurs with LR built-in Hard Drive Publish, as well as third party Collection Publisher. Note: Problem only occurs when Graphics Acceleration is on. LR 8.3.1. OS X Mojave. 2017 iMac.

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LEGEND ,
Jun 03, 2019 Jun 03, 2019

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I'm not able to replicate that on my 8.3.1 / Mac OS 10.14.5 / Use Graphics Processor checked.  Here are the Hard Drive publish-service settings I used:

RackMultipart20190603649421m7a-b926df47-18bc-47cd-9729-e5931ba9c350-424377907.png

To help Adobe troubleshoot, please post a screenshot of the entire Lightroom Publishing Manager settings window for the Hard Drive publish service, along with the first 25 lines of the menu command Help > System Info (including the two lines starting with Graphics Processor Info).

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New Here ,
Jun 04, 2019 Jun 04, 2019

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It.s not possible to export photos i LR 3.0 and LR3.1. It.s ok in LR2.8RackMultipart20190604173551krd-a7d5139c-366a-47d5-8659-d2738f1c3346-1602724185.jpg

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Adobe Employee ,
Jun 04, 2019 Jun 04, 2019

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Posted on a Video export thread - is a photo export issue.

Please reference the new conversation here: Photo fails to export in Lightroom Classic 8.3 and 8.3.1 - works in 8.2
Rikk Flohr - Customer Advocacy: Adobe Photography Products

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New Here ,
Jun 04, 2019 Jun 04, 2019

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Interesting. Unable to duplicate the problem now (LR built in or third party publish)! Both publish videos with or without graphics acceleration/ with or without "original format". Only change was probably unrelated computer restart.

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New Here ,
Jun 19, 2019 Jun 19, 2019

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When I EXPORT LR skips all files. 
When I PUBLISH the first file works and then LR hangs on second video for ever.

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Adobe Employee ,
Jun 19, 2019 Jun 19, 2019

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Reinhard - go to Help>System Info... and verify you have 8.3.1 installed please. 
Rikk Flohr - Customer Advocacy: Adobe Photography Products

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New Here ,
Jun 20, 2019 Jun 20, 2019

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Yes, it’s up to Date. 8.3.1 installed

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New Here ,
Jun 20, 2019 Jun 20, 2019

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Lightroom Classic-Version: 8.3.1 [ 201905241238-dcd7e2de ]

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Adobe Employee ,
Jun 21, 2019 Jun 21, 2019

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What version of macOS are you on? 

Smit | Lightroom Classic Team

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New Here ,
Jun 22, 2019 Jun 22, 2019

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Uptodate

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LEGEND ,
Jul 30, 2019 Jul 30, 2019

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LATEST
I have what appears to be same issue. I can not export a video of a set of photos. It hangs up for ever. HOWEVER, I did find some post of similar issue with 7.1 release in 2017. The issue there was that they had some photos in landscape and some in portrait. When they made the portrait images landscape (photoshop) then video export worked. I have the same issue 3 photos in landscape from my DX7100 RAW (actually DNG), one iPhoto portrait and 1 WhatsApp inport that is portrait. When I turn all into landscape with same aspect ratio (4x5) the video export works fine.

IS THERE A FIX FOR THIS!

For ref: Lightroom Classic 8.3.1 (201905241238-dcd7e3de)  , Using MacBook Pro with OS 10.13.6


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