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Lightroom Classic: Drag and drop GPS tagging not working. Right click on map also not working

24 Votes
Explorer ,
Mar 04, 2019 Mar 04, 2019

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I cannot geotag photos in the 'Maps' module of Lightroom 8.2. Drag & Drop does nothing, and right click 'set selected photos GPS coordinates' does nothing. There is no error, no message, no metadata is updated at all. 

On initial startup, if I am very quick, I can drag & drop a photo successfully. But ~15 seconds after startup it stops working. 

My issue is identical to those posted here. https://feedback.photoshop.com/photoshop_family/topics/lightroom-8-latest-update-win10-drag-and-drop...

v8.2 seemed to solve the problem for many, but it did not help me. 

I have provided sample photos and logs to Adobe staff already and communicated with them, but as the original thread is now marked 'solved' I have created a new one. 

I have address book enabled. I am on OS Windows 7 Ultimate.
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97 Comments
Adobe Employee ,
Mar 05, 2019 Mar 05, 2019

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Charlie, 

Looks like one of our engineers is in touch with you directly. 
Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Explorer ,
Mar 24, 2019 Mar 24, 2019

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Still unresolved. Engineers have seen the issue. 

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New Here ,
Apr 11, 2019 Apr 11, 2019

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Same problem on MacOs 10.14.2, Lightroom Classic 8.2.1

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Explorer ,
Apr 17, 2019 Apr 17, 2019

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Still broken.

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Engaged ,
Apr 19, 2019 Apr 19, 2019

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Having the same problem Lightroom 8.2 on Mac OSX 10.14, very frustrating- has always worked in the past without problem.

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Engaged ,
Apr 20, 2019 Apr 20, 2019

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I've been having the same problem for months, through all versions. It seems to work ok for one or two batches of geotagging after startup, then appears to do nothing.

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Explorer ,
May 05, 2019 May 05, 2019

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STILL BROKEN. Engineers no longer responding. What is going on?????

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Adobe Employee ,
May 06, 2019 May 06, 2019

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I apologize for the delay. I spoke to the engineer and he should be contacting you again in the next 24 hours.  
Rikk Flohr - Customer Advocacy: Adobe Photography Products

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New Here ,
May 13, 2019 May 13, 2019

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Hi.

My infos :

Lightroom Classic versiob 8.2.1 (1206193)

Licence Creative Cloud

Language : en

Operating System : Windows 10 Business

Version 10.0.17134


I spent 55 min with Adobe Support. I demonstrate the issue. The problem is escalated...


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New Here ,
May 20, 2019 May 20, 2019

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Lightroom Classic 8.3
Drag and drop on Maps works!

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Explorer ,
May 20, 2019 May 20, 2019

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Unfortunately I updated to 8.3 but the problem still exists. 

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New Here ,
May 20, 2019 May 20, 2019

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8.3 doesn't solve my issue.

Just for information, for those who have the issue : what is your catalog size (number of pictures)
Mine is 83300

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New Here ,
May 20, 2019 May 20, 2019

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Lightroom Classic 8.3
Catalog size – 15181 pictures.
Operating System : MacOs 10.14.2.
Drag & drop and right click 'set selected photos GPS coordinates' work.

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Engaged ,
Jun 03, 2019 Jun 03, 2019

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LR Classic 8.3.1
Win10 Pro

Drag & Drop sometimes does nothing, but usually it assigns the image a map location... just not the correct one. 

Then, I'll again drag it to the correct spot, and that will work about half the time.

Right click "set selected...GPS" is similarly hit or miss.

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Engaged ,
Jun 24, 2019 Jun 24, 2019

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VERY BAD! I have the same issue  😞

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New Here ,
Jun 24, 2019 Jun 24, 2019

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Hi. How many pictures in your catalog ?

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Engaged ,
Jun 29, 2019 Jun 29, 2019

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I am having same problem which starting when I wiped my system and reinstalled Lightroom Classic.  I have 18k pictures in Cat. Windows 10 64 bit, 16g memory, Dell XPS

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Explorer ,
Jul 17, 2019 Jul 17, 2019

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STILL NOT WORKING! 😞

I've worked with the engineers, spent untold hours of my time helping them. It's pretty clear that the 'Address Lookup' feature is the problem! It gets jammed and the GPS features stop working. 

'Address Lookup' cannot be disabled! I don't care about this feature, LET US DISABLE IT so we can just tag our photos with GPS. 

It's been almost a year Adobe. Completely unacceptable. 

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LEGEND ,
Jul 18, 2019 Jul 18, 2019

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Sounds extremely frustrating.  You said, "Address Lookup cannot be disabled". There is a preference that is supposed to disable it: Catalog Settings > Metadata > Look Up City, State And Country Of GPS Coordinates To Provide Address Suggestions. Are you saying that preference doesn't have any effect in your situation?

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Explorer ,
Jul 18, 2019 Jul 18, 2019

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I should have been more clear. You can disable Address Lookup, but it also disables the GPS setting functions when you do so.

Address lookup is breaking the GPS setting functions because it is buggy and overloaded with requests. But you can't simply disable it and carry on setting GPS coordinates.

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LEGEND ,
Jul 18, 2019 Jul 18, 2019

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Got it, thanks.

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New Here ,
Jul 18, 2019 Jul 18, 2019

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Just for my information. how many pictures in your catalog ? I suspect the issue only happen with large catalogs...

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Community Beginner ,
Jul 18, 2019 Jul 18, 2019

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I have the same problem. LR Classic 8.3.1, Mac OX 10.14.5. Catalogue size 49,500 images. Would love to see this resolved.

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Explorer ,
Jul 18, 2019 Jul 18, 2019

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I have 31k photos in my Library. But I have reproduced the problem in a library of only 800 photos. 

This issue happens anytime Address Lookup gets stuck. I find anytime there is a photo that is over the ocean, or in an obscure area that Address Lookup might not recognize, this happens. So I don't think a large library matters, but it gives better odds of a photo like this existing. 

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New Here ,
Jul 18, 2019 Jul 18, 2019

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Well my original issue is only on GPS tagging when you drag and drop your pictures on a map to apply a tag. I've not checked the address lookup behavior.
In my configuration when I create a new catalog with 500 photos, I don't have any issue.
Tried to optimize the catalog including using sqllite export and import. My catalog looks clean from this point of view.

PLEASE LIGHTROOM TEAM !! HELP US !!

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