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Lightroom Classic: Problem with dynamicmediaserver.exe not importing one video

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Engaged ,
May 08, 2019 May 08, 2019

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When importing photos and videos to Lightroom from disk (copy, add) from a particular directory, the import of the .mov files would fail with a message indicating that the connection was lost with the dynamicmediaserver.exe process.  Once the dynamicmediaserver.exe process hung, I had to kill the process to get Lightroom import working properly again.  However, every time I tried to import .mov files from the particular directory, it would hang again.  The problem appeared to be a very small .mov file with only a single video frame.  When I removed this file the dymanicmediaserver.exe process would not hang, and the import proceeded normally.
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8 Comments
Community Beginner ,
May 08, 2019 May 08, 2019

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Hi Scott, Could you please share the video (.mov) file that is causing the issue for you? A download link or a public share will suffice.

Thanks.

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Engaged ,
May 08, 2019 May 08, 2019

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Sure, you can find the .mov file here: https://1drv.ms/v/s!Ak-cSoZJkuT3uDcuqJjPbc9Zasb_

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Engaged ,
May 08, 2019 May 08, 2019

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Hi Goapher, please send me a PM so I can send a download link.  Thanks.

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Community Beginner ,
May 08, 2019 May 08, 2019

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Ok - I sent you an email. Please share the video.

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Engaged ,
May 08, 2019 May 08, 2019

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Sent.

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Engaged ,
May 10, 2019 May 10, 2019

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Were you successful reproducing the problem?

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Community Beginner ,
May 10, 2019 May 10, 2019

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Yes, Scott. Thanks very much!

I was able to reproduce the problem with the video file you sent. I have reported it to the development team and it will be taken up for fixing in a future update.

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Adobe Employee ,
Jun 16, 2020 Jun 16, 2020

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LATEST
Version 9.3, an update to Lightroom Classic, went live on June 15, 2020 and contains a fix for this issue. Please install the update and respond back if it does not cure the issue for you. Thank you for your patience!
Rikk Flohr - Customer Advocacy: Adobe Photography Products

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