P: Side panels erratically overlay import dialog (latest macos)

[FeedbackCommunityMember]

Screen recording of bug attached
I _can change side panels width but cant hide them while import dialog is under
 

Lightroom Classic version: 8.0 [ 1193777 ]

License: Creative Cloud
Language setting: en-RU
Operating system: Mac OS 10
Version: 10.14.1 [18B75]
Application architecture: x64
Logical processor count: 8
Processor speed: 2,7 GHz
Built-in memory: 16 384,0 MB
Real memory available to Lightroom: 16 384,0 MB
Real memory used by Lightroom: 2 927,5 MB (17,8%)
Virtual memory used by Lightroom: 8 782,1 MB
Memory cache size: 967,0MB
Internal Camera Raw revision: 61
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 2366MB / 8191MB (28%)
Camera Raw real memory: 2382MB / 16384MB (14%)
Displays: 1) 5120x2880

Graphics Processor Info: 
Metal: AMD Radeon Pro 455



Application folder: /Applications/Adobe Lightroom Classic CC
Library Path: /Users/medvdv/Pictures/Catalog 2018/Catalog 2018.lrcat
Settings Folder: /Users/medvdv/Library/Application Support/Adobe/Lightroom

Installed Plugins: 
1) AdobeStock
2) Aperture/iPhoto Importer Plug-in
3) Canon Tether Plugin
4) Facebook
5) Flickr
6) Nikon Tether Plugin

Config.lua flags: None

AudioDeviceIOBlockSize: 512
AudioDeviceName: LG UltraFine Display Audio
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 48000
Build: 12.1x4
CoreImage: true
GL_ACCUM_ALPHA_BITS: 0
GL_ACCUM_BLUE_BITS: 0
GL_ACCUM_GREEN_BITS: 0
GL_ACCUM_RED_BITS: 0
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GL_BLUE_BITS: 8
GL_DEPTH_BITS: 24
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_UNITS: 8
GL_MAX_VIEWPORT_DIMS: 16384,16384
GL_RED_BITS: 8
GL_RENDERER: AMD Radeon Pro 455 OpenGL Engine
GL_SHADING_LANGUAGE_VERSION: 1.20
GL_STENCIL_BITS: 8
GL_VENDOR: ATI Technologies Inc.
GL_VERSION: 2.1 ATI-2.2.8
OGLEnabled: true
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[Antoine HLMN]

There is a GUI bug in LR classic:

The import dialog should come in front of LR's interface. However, when opened, it stays behind the panels, as can be seen in the screenshots below. This happens when using the "import button" as well as using the "import to this folder" option.

The lateral panes do hide the import GUI:



The lateral panes can be hidden using the TAB key but the little triangles are missing. The upper and lower parts of the import pane remake hidden:

[Antoine HLMN]

9 months ago? 😮 😮 😮
Damn :'(

[FeedbackCommunityMember]

Yep and problem is still here at least with down strip in full screen mode
I don't know for what i pay my money to Adobe =)))) 9 months passed and simply Z order bug that annoys thousands of people don't fixed yet

[gregseth]

Was fixed... (at least didn't experienced it for a while) then BAM! came back with 8.4

[Wayne Fox]

never fixed for me.  However, I’ve found that if I double click an image, then hit G to get back to grid view, it seems to correct itself.  

[Rikk Flohr: Photography]

The status on this bug (see top of page) is Acknowledged. When the bug is fixed, we will change to status to "Solved".  Normally we also post an update to the message thread when it is fixed.

This issue is still open in our system. 

[Antoine HLMN]

Rikk, you can understand people’s frustration about Adobe not delivering what’s been promised with the change to the subscription model instead of perpetual licence: an always up to date software. Nine months and four versions of LR without a fix doesn’t seem to fulfill te contract.

I don’t really mind because there’s a workaround, but it feels like LR classic is not a priority at all. I wish I were wrong.

[FeedbackCommunityMember]

BUG REPORT

I have encountered a problem when attempting to import photos when working in Lightroom Classic's Library module (with the window displayed full screen), with both left and right side panels displayed (not self-hiding).   When I attempt to import photos, the Import screen appears, but the standard Library side panels are covering where you select the folder, as well as the button to import, such that all I can click on is a tiny sliver of the "Cancel" button that is sticking out from under the right panel.  If I click on the arrows to hide the Library side panels BEFORE clicking "Import", then I can import as usual.  However, if I have clicked "Import" first, I can't even do that because the arrows to hide the side panels disappear.

I have contacted Adobe Support, and the fix was to disable my graphics processor, restart, and then re-enable  it, which allowed everything to work normally exactly once, just long enough for me to think Support had fixed the issue.  (And which I was able to duplicate myself, working normally exactly once, by performing the exact same steps later.)

I am currently running Lightroom Classic 8.4 on an iMac that is just a couple months old, on Mojave 10.14.5, with a Radeon Pro 580X 8 GB graphics processor.  I had the same problem with the previous Lightroom, and unfortunately it was not fixed in the just-released update.

Here is a screenshot after clicking "Import", where you can faintly see the import folders behind the left side panel, and maybe even make out the sliver of the "Cancel" button on the right.

[DaveWRI]

I upgraded to LR classic 8.4 last week. I have a macBook Pro running Mojave that is up to date. All is well except for Import. three times now (of approx 12 times) after I click on "import" the window one usually sees to permit selection of source etc is hidden behind the regular view of the Library window, and so no selection or "cancel" is possible. The only work around i found is to command-Q to quit Lr and then to Force Quit LR in sequence... then its fine for a while.

[johnrellis]

A more reliable workaround is to drop out of full-screen mode before going to the Import window.

[jonasflanken]

Another workaround (simpler in my opinion) is to hide the offending panes by pressing Shift + Tab.

Even though the problem is easy to work around, I find it quite unacceptable that this problem has been around for months, and through numerous updates, and still has not been fixed.

[Antoine HLMN]

You don't understand, Byron. That's why a subscription based licence is better than a perpetual license. So pay monthly but you'll have a forever up to date software. Amazing!

... they said...

[gregseth]

« This issue is still open in our system. »
That’s precisely the problem: FIX IT!

[Rikk Flohr: Photography]

Lightroom Classic 9.0 was released earlier today and contained a fix for this issue. Please give it a try and confirm it is working for you after updating. Thanks for your patience.