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Lightroom Classic: v10.1.1 still not exporting to Apple Mail

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Explorer ,
Jan 19, 2021 Jan 19, 2021

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I saw in the recent updates that this was fixed, but it isn't for me. I go to "Email photo," the "Apple Mail 1Photo" dialog opens. I used to be able to just click SEND and it would create an e-mail in Apple Mail. Now the "Preparing file for E-mail" counter counts down, but nothing makes it to e-mail. With or without an e-mail address filled in.

Any ideas?

Mac 10.15.7 Email 13.4.

Thanks!

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Adobe Employee , Jun 08, 2021 Jun 08, 2021
Greetings, Updates to Camera Raw, Lightroom Classic and the Lightroom Ecosystem products for Desktop, Mobile and Web, were released today and contain a fix for this issue. Please refresh your Creative Cloud application and install your update when it becomes available. Thank you for your patience.

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LEGEND ,
Jan 19, 2021 Jan 19, 2021

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This was a solution for this issue for me 9 months ago.  See my posts here

https://feedback.photoshop.com/conversations/lightroom-classic/lightroom-classic-context-menu-email-...

BTW, I have not had the issue for several months

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Explorer ,
Jan 19, 2021 Jan 19, 2021

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Thanks for your reply Robert. Right-Clicking an image inside LR, or Exporting for E-mail, doesn't work for me. I get to the point where it apparently creates the file, and doesn't hand it off to Mac's Email client.

It's as if it's looking for an older version of Mail, and can't find it, so it stops. I can't find a way to tell LR to find an e-mail client.

The best solution would have Adobe recognize problem and fix it.

But thanks anyway!

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Adobe Employee ,
Jan 19, 2021 Jan 19, 2021

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It is possible you may need to reset your preference file

Reset Procedure:

1. Close Lightroom.

2. Hold down [Alt/Opt]+[Shift] while restarting Lightroom.

3. Overwrite the Preferences when prompted by the dialog.

4. Close Lightroom.

5. Restart Lightroom.

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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LEGEND ,
Jan 19, 2021 Jan 19, 2021

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Do you have your permissions set to allow LightroomC to automate Apple Mail

ScreenShot20210119at12.03.52PM-7a7f0445-7a9a-408f-bcd3-2b1f56a3f646-1477745270.jpg

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Explorer ,
Jan 19, 2021 Jan 19, 2021

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Thanks all, but Lightroom has full disk access in the Privacy panel. Resetting the preference file didn't help, but did reset my preferences! I didn't bother backing up the old ones either. 

And Robert, I don't see LR or Bridge in the Automation Privacy setting, nor do I see a way to get it in there (other than resetting it in Terminal) and I don't remember ever seeing a window asking for permission fro LR to Automate.

Thanks for the help so far. Any other ideas?

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LEGEND ,
Jan 19, 2021 Jan 19, 2021

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Well, that's your issue.  I would try and uninstall LrC and reinstall without removing your Lr preferences and see it ask you.  There is no ADD item for Automation so I guess I would try the install uninstall first.

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Explorer ,
Jan 19, 2021 Jan 19, 2021

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OK . Thanks again. I'm now debating whether it's worth the effort just for e-mailing files. Stay tuned . . .

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LEGEND ,
Jan 19, 2021 Jan 19, 2021

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Its very little effort at all and worth a try.  Its easy using either Applications/Adobe Lightroom Classic/Uninstall /..........  or the Creative Cloud App and takes a few minutes.  

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Explorer ,
Jan 19, 2021 Jan 19, 2021

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Thanks. No joy. I used the Creative Cloud App to remove LR Classic, saving my new preferences. Then reinstalled it in the CC app. Then OPENed it from the CC app. No asking for permissions into Automation Prefs, and of course, no Adobe products in the Catalina Automation system prefs. And finally, none of the methods to send it via e-mail are working. BTW, "EXPORT . . . " works fine.

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Engaged ,
Jan 19, 2021 Jan 19, 2021

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You can switch to using lightroom premium apk by techbigs to fix this problem

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LEGEND ,
Jan 19, 2021 Jan 19, 2021

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I am surprised Lightroom/Classic/Mail isn't in the Automator section.  I thought when you would be asked the first time the app (LrC) is ran and you are asked if you want to allow LrC to use apple mail than and entry would be placed in the Automator section.  If you say no it is in there but unchecked.  At least that is the way it is supposed to work.  You apparently were never asked.  

I AM NOT SURE ABOUT THIS but I think the following terminal command should reset this area and maybe it will ask again when you restart Lr.  An expert needs to confirm this.

tccutil reset AppleEvents

Maybe @CarlosCardona  can chime in here as he is a Mac IT guy.

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Explorer ,
Jan 20, 2021 Jan 20, 2021

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Thanks again. Rather than screwing up what I had working, I tried this command:

tccutil reset AppleEvents com.adobe.Lightroom Classic

Which returned:

tccutil: Usage: tccutil reset SERVICE [BUNDLE_ID]

But after trying several times, and rebooting, didn't solve the problem.

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Explorer ,
Jan 20, 2021 Jan 20, 2021

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Nor did this help:

 tccutil reset database AppleEvents com.adobe.Lightroom Classic

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LEGEND ,
Jan 20, 2021 Jan 20, 2021

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I have no more ideas Stanley.  I am sure I am beyond my pay grade here. 😂

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Explorer ,
Jan 20, 2021 Jan 20, 2021

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Well, thanks for being there for me!

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LEGEND ,
Jan 20, 2021 Jan 20, 2021

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Even though I don't have the issue I wish a Mac OS Guru would figure out what needs to be done to reset LrC and the Automator section. It would be interesting know how this is supposed to work.  I think the old Apple Mantra of "it just works" quit working several Mac OS versions ago and no longer applies.  

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Explorer ,
Jan 20, 2021 Jan 20, 2021

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What is interesting is that Photoshop, which also is not in my Automation Privacy settings, has no problem creating a file and accessing Mail by hitting the "share" button in the upper right of the Photoshop window. How can one Adobe product do it, and not another?

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Adobe Employee ,
Jan 20, 2021 Jan 20, 2021

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Likely culprits:

1. Bad preferences: I believe you have reset already

2. Bad Install ( have you tried a clean install)

  • Clean Lightroom Install Procedure
  • Close Lightroom
  • Restart the computer
  • Use the Adobe Creative Cloud App to uninstall Lightroom
  • Restart the computer
  • Install Lightroom via the Creative Cloud App without launching any other programs.
  • Restart the computer
  • Launch Lightroom
  • Wait 5 minutes

Some Plugin installed in Lightroom causing a conflict. 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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LEGEND ,
Jan 20, 2021 Jan 20, 2021

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Probably because using the Share menu item is part of the OS so doesn’t need to be listed in the Automation section of Security.

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LEGEND ,
Jan 20, 2021 Jan 20, 2021

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@Rikk 

I think the OP has done all of that except maybe restarting the Computer.  I know macOS caches the settings so maybe a restart would cause the OS to ask if you want to allow Automation of Apple Mail which the OP does not have in his Automation section of Security/Privacy which I think is needed to have Apple Mail in LrC to work.  Apparently he was never asked that question.  My understanding is even if you say NO to allowing Apple Mail to be Automated an item is placed in The Automation section but is Unchecked.  

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Explorer ,
Jan 20, 2021 Jan 20, 2021

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@RikkFlohr Hey Rikk, I'm able to reproduce the issue with LrC not being able to send email using Apple Mail. I did go through the clean install steps you outlined above (including trashing prefs first), but no change. 

It is successful in sending email using Gmail. It appears as though it is successful when using Apple Mail, but the message is never actually created in Apple Mail (nor is it being sent obviously). 

I am using LrC v 10.1, and my OS is 10.14.6.

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Explorer ,
Jan 20, 2021 Jan 20, 2021

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Yes, I uninstalled and reinstalled LR via CC app, and rebooted. I tried to reset the Adobe Automation Privacy settings. No change.

@robert_somrak

Probably because using the Share menu item is part of the OS so doesn’t need to be listed in the Automation section of Security.

Based on the choices inside the "Share" icon in Photoshop, I think that icon is within Photoshop, and not part of the Mac OS. But what do I know?

I looked around here and see this issue started with LR 10, with some posts starting 3 months ago. I ignored it for a while, and used the Photoshop Share until I decided I'd had enough. 

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LEGEND ,
Jan 20, 2021 Jan 20, 2021

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@rob_sylvan 

Are you missing the items as shown above in Apple Preferences/Security&Privacy/Automation concerning Mail.app too?

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Explorer ,
Jan 20, 2021 Jan 20, 2021

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Don't try this at home:

I found and deleted the Automation Privacy settings database: TCC.db which removed all the entries. As some of the other programs were called up, they asked for permission. Not any Adobe programs, so they never populated the Automation Privacy choices. So you can't turn them on because they don't ask for permission. I doubt this is a conflict with  a Lightroom Plug In as mentioned above. I didn't bother removing and reinstalling Lightroom for a third time, because the other programs asked for permission without having to reinstall them.

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Explorer ,
Jan 21, 2021 Jan 21, 2021

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@robert_somrak Yes, this is all I have showing. 

ScreenShot20210121at9.54.39AM-7166fccf-4572-46ae-81df-493f947659ff-774835633.png

 

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