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Lightroom Classic: Will not export both portrait and landscape oriented pictures as a slideshow video in 720 or 1080

20 Votes
Community Beginner ,
Sep 08, 2016 Sep 08, 2016

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When attempting to export pictures to an HD slideshow video, I noticed that it completely fails to even begin the export at either 720 or 1080.  I am able to export at the lower quality settings, but the pictures are completely blurry.  I read a post that having portrait oriented pictures in your slideshow is causing the problem.  Sure enough, I create a slideshow 720 or 1080 video with only landscape photos and the export works fine.  I then try to create a slideshow 720 or 1080 video with nothing but portrait, and it hangs.  It did this is the version prior as well, as I was hoping the update would fix this.



Here are my System Settings:

Lightroom version: CC 2015.6.1 [ 1083169 ]License: Creative Cloud
Operating system: Mac OS 10
Version: 10.11 [6]
Application architecture: x64
Logical processor count: 4
Processor speed: 3.1 GHz
Built-in memory: 16,384.0 MB
Real memory available to Lightroom: 16,384.0 MB
Real memory used by Lightroom: 2,202.4 MB (13.4%)
Virtual memory used by Lightroom: 2,687.0 MB
Memory cache size: 1,375.9 MB
Maximum thread count used by Camera Raw: 4
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Displays: 1) 2560x1600

Graphics Processor Info: 
Intel(R) Iris(TM) Graphics 6100

Check OpenGL support: Passed
Vendor: Intel Inc.
Version: 4.1 INTEL-10.14.73
Renderer: Intel(R) Iris(TM) Graphics 6100
LanguageVersion: 4.10


Application folder: /Applications/Adobe Lightroom
Library Path: /Users/angelatodaro/Pictures/Lightroom/Lightroom Catalog.lrcat
Settings Folder: /Users/angelatodaro/Library/Application Support/Adobe/Lightroom

Installed Plugins: 
1) Aperture/iPhoto Importer Plug-in
2) Canon Tether Plugin
3) Facebook
4) Flickr
5) Leica Tether Plugin
6) Nikon Tether Plugin

Config.lua flags: None

AudioDeviceIOBlockSize: 512
AudioDeviceName: Built-in Output
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 44100
Build: LR5x102
CoreImage: true
GL_ACCUM_ALPHA_BITS: 0
GL_ACCUM_BLUE_BITS: 0
GL_ACCUM_GREEN_BITS: 0
GL_ACCUM_RED_BITS: 0
GL_ALPHA_BITS: 8
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 24
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 2048
GL_MAX_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_UNITS: 8
GL_MAX_VIEWPORT_DIMS: 16384,16384
GL_RED_BITS: 8
GL_RENDERER: Intel(R) Iris(TM) Graphics 6100
GL_SHADING_LANGUAGE_VERSION: 1.20
GL_STENCIL_BITS: 8
GL_VENDOR: Intel Inc.
GL_VERSION: 2.1 INTEL-10.14.73
OGLEnabled: true
GL_EXTENSIONS: GL_ARB_color_buffer_float GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_draw_buffers GL_ARB_draw_elements_base_vertex GL_ARB_draw_instanced GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_instanced_arrays GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query GL_ARB_pixel_buffer_object GL_ARB_point_parameters GL_ARB_point_sprite GL_ARB_provoking_vertex GL_ARB_seamless_cube_map GL_ARB_shader_objects GL_ARB_shader_texture_lod GL_ARB_shading_language_100 GL_ARB_shadow GL_ARB_sync GL_ARB_texture_border_clamp GL_ARB_texture_compression GL_ARB_texture_compression_rgtc GL_ARB_texture_cube_map GL_ARB_texture_env_add GL_ARB_texture_env_combine GL_ARB_texture_env_crossbar GL_ARB_texture_env_dot3 GL_ARB_texture_float GL_ARB_texture_mirrored_repeat GL_ARB_texture_non_power_of_two GL_ARB_texture_rectangle GL_ARB_texture_rg GL_ARB_transpose_matrix GL_ARB_vertex_array_bgra GL_ARB_vertex_blend GL_ARB_vertex_buffer_object GL_ARB_vertex_program GL_ARB_vertex_shader GL_ARB_window_pos GL_EXT_abgr GL_EXT_bgra GL_EXT_blend_color GL_EXT_blend_equation_separate GL_EXT_blend_func_separate GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_clip_volume_hint GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_draw_buffers2 GL_EXT_draw_range_elements GL_EXT_fog_coord GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_framebuffer_object GL_EXT_framebuffer_sRGB GL_EXT_geometry_shader4 GL_EXT_gpu_program_parameters GL_EXT_gpu_shader4 GL_EXT_multi_draw_arrays GL_EXT_packed_depth_stencil GL_EXT_packed_float GL_EXT_provoking_vertex GL_EXT_rescale_normal GL_EXT_secondary_color GL_EXT_separate_specular_color GL_EXT_shadow_funcs GL_EXT_stencil_two_side GL_EXT_stencil_wrap GL_EXT_texture_array GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc GL_EXT_texture_env_add GL_EXT_texture_filter_anisotropic GL_EXT_texture_integer GL_EXT_texture_lod_bias GL_EXT_texture_rectangle GL_EXT_texture_shared_exponent GL_EXT_texture_sRGB GL_EXT_texture_sRGB_decode GL_EXT_timer_query GL_EXT_transform_feedback GL_EXT_vertex_array_bgra GL_APPLE_aux_depth_stencil GL_APPLE_client_storage GL_APPLE_element_array GL_APPLE_fence GL_APPLE_float_pixels GL_APPLE_flush_buffer_range GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_packed_pixels GL_APPLE_pixel_buffer GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_specular_vector GL_APPLE_texture_range GL_APPLE_transform_hint GL_APPLE_vertex_array_object GL_APPLE_vertex_array_range GL_APPLE_vertex_point_size GL_APPLE_vertex_program_evaluators GL_APPLE_ycbcr_422 GL_ATI_separate_stencil GL_ATI_texture_env_combine3 GL_ATI_texture_float GL_ATI_texture_mirror_once GL_IBM_rasterpos_clip GL_NV_blend_square GL_NV_conditional_render GL_NV_depth_clamp GL_NV_fog_distance GL_NV_light_max_exponent GL_NV_texgen_reflection GL_NV_texture_barrier GL_SGIS_generate_mipmap GL_SGIS_texture_edge_clamp GL_SGIS_texture_lod 
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59 Comments
New Here ,
Jun 20, 2020 Jun 20, 2020

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It's still broken. I offered to test it and spent mutiple hours testing slideshows, uploading screen recordings, uninstalling and reinstalling Lightroom. Removing all my plugins, setting up a new catalog, offered to do a screen share. Adobe just stopped replying. Huge waste of my time. I've attached yet another screen recording. So frustrating. This is basic functionality so I'm not sure why it's been ignored for so long.
  • Export starts but either hangs at 0% or 20%
  • Sometimes works if you quit and restart Lightroom a bunch of times but it's not consistent
  • Only affects portrait and landscape slideshows, landscape only slideshow exports fine
  • JPEG only slideshow exports fine
  • Tested 3 different slideshows with raw files from Nikon (NEF), Canon (CR2) and Fujifilm (RAF) and all of them fail to export
  • None of the slideshow options in the right panels matter – it fails to export regardless of if these are the default options or customized
  • Affects my MacBook Pro and iMac both running the latest MacOS




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Engaged ,
Jun 21, 2020 Jun 21, 2020

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I am having the same issue with Lightroom 9.3 as well.  The prior version was buggy with the Export Video feature for slideshows, but was workable if I exited Lightroom and then reopened it and immediately started an export.  Very frustrating, but at least there was a workaround.  With 9.3 I can't get anything to export at 1080p.  The lower resolution options export just fine, but the quality is not anything I would ever want to use.

Also, the first image being landscape or portrait does not seem to have an effect on the bug.  No post-processing on the .MOV video files either...

Looking for a solution besides reverting back to an older copy of Lightroom to try to work around the bug just to get a video slideshow published.

Any idea where the logging files are written to?   As a software engineer I'm curious as to what the problem is, but I'm not seeing a way to diagnose why video files won't export at 1080p, but will at 480x270.

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Engaged ,
Jun 21, 2020 Jun 21, 2020

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Confirmed that Lightroom 9.2.1 will create a 1080p slideshow export if clicking the Export Video button is the first thing done after opening Lightroom with the catalog pre-selected.

This same process did not work on 9.3 after following the same steps.

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Adobe Employee ,
Jul 06, 2020 Jul 06, 2020

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Hi,

The issue is not repro-able on all machines.

Sorry to hear that this problem still exists for you.
We would like to collect some Diagnostic files from your end.

  1. Quit Lightroom.
  2. Create a file and name it config.lua. Paste the following content : 
    loggers["MediaCore"] = {
      logLevel = 'trace',
      action = 'logfile',
    }
    
    loggers["VideoSequencing"] = {
      logLevel = 'trace',
      action = 'logfile',
    }
    
    loggers["MediaCoreController"] = {
      logLevel = 'trace',
      action = 'logfile',
    }
    
    loggers["SlideshowPlayer"] = {
      logLevel = 'trace',
      action = 'logfile',
    }
    
    loggers["SlideshowPlaylist"] = {
      logLevel = 'trace',
      action = 'logfile',
    }
    ​
  3. Paste the config.lua file in the following location : HOMEDIR/Library/Application Support/Adobe/Lightroom
  4. Launch Lightroom and try to create and play slideshow.
  5. Quit Lightroom.
  6. Zip and Share the folder with us which should have been created in the following location :HOMEDIR/Documents/LrClassicLogs
We would analyse and look out for issues.

 Thanks !

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New Here ,
Jul 06, 2020 Jul 06, 2020

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Just clarifying Sumeet's instructions:

You can download the config.lua file here: https://us.v-cdn.net/6029897/uploads/editor/li/1qav2abndccx.zip

You need to unzip then move to this location on Mac:
Macintosh HD > Users > (Your username) > Library > Application Support > Adobe > Lightroom

If you don't see 'Library' when you're in your username folder, in the Finder menu choose 'Go' > hold down the 'Option' key on your keyboard and it will show up 6th down in the menu.

Not sure for the location on Windows. Ask Sumeet.

There's no way to attach a zipped file to this forum so either upload to a cloud storage location then share the link or open each file and copy and paste the output in a comment.

Hopefully it will be fixed soon?! Glad it's getting attention from Adobe at least.

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Adobe Employee ,
Jul 06, 2020 Jul 06, 2020

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Thanks Anna for clarifying and pitching in here. We are trying to reproduce the issue consistently.

For Windows, you need to place the config.lua file in the following location :
C:\Users\<your username>\AppData\Roaming\Adobe\Lightroom

Zip and Share the folder with us which should have been created in the following location :/<your username>/Documents/LrClassicLogs

You can upload the zip file to any cloud storage and share the link with us here.

Thanks !

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Community Beginner ,
Jul 13, 2020 Jul 13, 2020

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If I restart Lightroom Classic, I can export a slideshow of raw files containing both portrait and landscape images, even if the first image is in portrait orientation. But a landscape image has to be the active image. If I try to repeat that export without changing anything, it then fails. And the export as video always seems to fail if the first image is portrait orientation and is the active image.
I avoid the problems by exporting my images as JPEG in the resolution used by the projector, adding them back to the catalog and using the JPEGs to build the slideshow.
Mac OS 10.14.16Lightroom Classic 9.3

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Engaged ,
Jul 19, 2021 Jul 19, 2021

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Has there been any progress on this issue? I'm seeing the same behaviour on Lightroom Classic 10.3 on MacOS 10.15.7 with JPEG files from Fujifilm XT cameras.

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Engaged ,
Jul 20, 2021 Jul 20, 2021

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LATEST

Experimented a bit more.  I’m seeing the same as @linda_alschuler 

It seems reliable on the first attempt after Lightroom is restarted. But only the first attempt.  I notice that for the first attempt “amecommand” runs and uses a lot of CPU, but  not subsequently. If feels as if the export is failing to start a worker task (or a message to do that is lost, or a reply comes too quickly and is lost).

I’ll try upgrading to 10.11 tomorrow…

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