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Lightroom: Internal Error while Synchronizing Settings

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Community Beginner ,
Oct 17, 2013 Oct 17, 2013

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Hi,
I was doing a Sync of "Noise Reduction" settings on a collection of Smart Previews and I always get the following error: "An internal error has occurred: <AgErrorID>10003</AgErrorID>"

Can you give some help to this?

Thanks
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correct answers 1 Correct answer

Adobe Employee , Apr 21, 2015 Apr 21, 2015
This should be fixed in Lightroom CC/Lightroom 6.

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Adobe Employee ,
Oct 19, 2013 Oct 19, 2013

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Do you have any 3rd party plug-in installed?

What version of Lightroom? What OS/version are you running?

Senior Product Manager - Customer Advocacy - Digital Imaging

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Community Beginner ,
Oct 20, 2013 Oct 20, 2013

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Hi all,

Thank you for the replies.

I just redid the same sync on all photos on the PC where I have the originals (instead of just smart previews as originally) and I could properly sync all 900 photos without problems.

So, it seems this might be related to some Smart Preview issue.

Jeffrey, I'm using LR 5.2 in Win7 SP1

Cheers,
Nuno

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Community Beginner ,
Nov 07, 2013 Nov 07, 2013

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Hi,

I've narrowed the problem down to having videos selected when applying the sync.

If I un-select videos, sync goes fine, so this seems a bug from the sync feature that is not checking if the source is a video or photo when applying a setting.

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Adobe Employee ,
Nov 07, 2013 Nov 07, 2013

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Hi Nuno,

I was able to reproduce this, and have logged a bug. The specific circumstances that cause the bug:

1. Selection includes a video and
2. Video is offline/missing and
3. Develop setting checked in the Sync dialog are not valid for video.

If any of the above are not true, the error does not occur.

Thanks!
Becky

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LEGEND ,
Dec 07, 2014 Dec 07, 2014

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Hey, Becky. 🙂 This bug is still present on Lightroom 5.7, at least for me:

Windows 8.1 Pro 64-bit
Lightroom 5.7 64-bit

Was this marked fixed and it's an issue on my end, then?

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Adobe Employee ,
Apr 21, 2015 Apr 21, 2015

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This should be fixed in Lightroom CC/Lightroom 6.

Senior Product Manager - Customer Advocacy - Digital Imaging

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