Lightroom: Map module keeps flashing "map offline" when it's not

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Contributor ,
Jun 16, 2017 Jun 16, 2017

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Bug Fixed

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Adobe Employee , Jul 18, 2017 Jul 18, 2017
Lightroom CC2015.12/6.12 was released today and should address this issue.  Please update your Lightroom to the latest version and let us know if you continue to see the issue. Thank you for your patience. http://blogs.adobe.com/lightroomjournal/2017/07/lightroom-cc-2015-12-now-available.html

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New Here ,
Jun 16, 2017 Jun 16, 2017

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Same for me.

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Adobe Employee ,
Jun 16, 2017 Jun 16, 2017

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Dan and Patrick, Sorry for the Map Module flickering offline.

Can you provide more details, such as OS and version? Lightroom exact version?

Regards
Pete

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LEGEND ,
Jun 16, 2017 Jun 16, 2017

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Also have the problem. I'm running Windows 8.1 and Lightroom 6.10.1, build 1117303. I first noticed the problem yesterday after a big Windows update, but this might be a coincidence.

I hadn't updated Lightroom until after I noticed this problem - I hoped it would cure it - but I'm not sure of the exact version I was running before. Everything else on the laptop seems to be OK. The broadband connection's fastish, but pretty reliable.

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Enthusiast ,
Jun 16, 2017 Jun 16, 2017

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I haven't been using Lightroom for a week or so, but this was not happening to me when I last used it. Now it is happening big-time (and, boy, is it annoying).

Lightroom 2015.10.1
Camera Raw 9.10.1
MacOS 10.12.5
iMac 5K 27 inch, late 2014

LR hasn't crashed yet (as others have reported).

Let me know if I can help track this down.

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New Here ,
Jun 16, 2017 Jun 16, 2017

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Same problem here with Mac OS Sierra 12.4 and LR CC 2016 2015.10 Everytime I resize or move the map in map module I get a 3 second blacked out map and an error window Map Offline and then map is back to work. It all started 3 days ago out of the blue. Please research and fix. Its very annoying.

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New Here ,
Jun 16, 2017 Jun 16, 2017

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Been happening to me for about 3 days now.

Mac OS 10.12.5.  Lightroom - most recent version, whatever number it is.

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LEGEND ,
Jun 16, 2017 Jun 16, 2017

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Happens with my set up and been so for a number of LR iterations.  Found best way to clear it is to restart LR which suggests it's a cache related issue.

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LEGEND ,
Jun 17, 2017 Jun 17, 2017

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I have the same configuration and same problem (and indeed very annoying)

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New Here ,
Jun 17, 2017 Jun 17, 2017

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I get the same. 

Windows 10 64 Bit
Lightroom 2015.10.1

Tried restarting PC and still happens.

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Adobe Community Professional ,
Jun 17, 2017 Jun 17, 2017

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Same issue with Windows 7, LR 2015.10.1

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New Here ,
Jun 17, 2017 Jun 17, 2017

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I've tried completely reinstalling LR (letting it trash preferences).  Doesn't solve the problem.  So I don't think it's a cache related issue.

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New Here ,
Jun 17, 2017 Jun 17, 2017

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It must be a Google server problem. Any idea how to tackle this?

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New Here ,
Jun 17, 2017 Jun 17, 2017

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Pete, there is plenty of feedback now that the problem is NOT related to a specific computer system nor LR version. Can you please take action and contact Google for verification if their server acts up and give us feedback? Thanks in advance.

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New Here ,
Jun 17, 2017 Jun 17, 2017

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Same problem here, started two days ago when Adobe CC LR was updated.
System:
MacBook Pro (13-inch, Late 2016, Four Thunderbolt 3 Ports)
macOS Sierra v.10.12.5. (16F73)
Lightroom Map function has worked fine from year of launching, on differents Mac computers, but crashed when I updated LR on June 14.

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LEGEND ,
Jun 17, 2017 Jun 17, 2017

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Same problem here, very annoying!

Windows 10
Lightroom CC 2015.10.1
Internet connection via ethernet cable (not wifi)

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LEGEND ,
Jun 17, 2017 Jun 17, 2017

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same here! how do we go back to previous version?

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LEGEND ,
Jun 17, 2017 Jun 17, 2017

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same problem here, win10, CC2015.10.1

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Adobe Community Professional ,
Jun 17, 2017 Jun 17, 2017

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https://www.lightroomqueen.com/roll-back-update-previous/ if you want to go back a version
-------------------------------------
The Lightroom Queen - Author of the Lightroom Missing FAQ & Edit Like a Pro books.

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LEGEND ,
Jun 17, 2017 Jun 17, 2017

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Thanks Victoria!

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New Here ,
Jun 17, 2017 Jun 17, 2017

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Same here.  It's clearly not specific to any OS or hardware.

ps: this site would benefit from providing an error message to people who try to log in but don't have third party cookies enabled.   As it works now, they just have their login accepted but nothing happens and they can't do anything and get no feedback as to what's going on.

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LEGEND ,
Jun 17, 2017 Jun 17, 2017

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Same problem here.
Windows 10 Pro x64
LR CC2015.9
Internet connection ADSL2+ Ethernet connected (not WiFi)

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Adobe Community Professional ,
Jun 18, 2017 Jun 18, 2017

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Same here: W10 x64, CC 2015.10.1

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New Here ,
Jun 18, 2017 Jun 18, 2017

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Same as everyone else apparently, Win 10 LR CC, all fully updated. LR CC 2015.10.1

RackMultipart201706185340310em-665e5b79-2777-420f-976e-73750f2fefd2-1707919964.jpg

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New Here ,
Jun 18, 2017 Jun 18, 2017

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Alright guys and gals. Enough of the postings about the map offline error flashing. We have all learned that this has NOTHING To do what computer system one is on or what LR version is installed either . It pertains to all kinds of configurations. HOW ARE WE PROCEEDING FROM HERE ON? Can we push Adobe to get its bacon moved and give us an explanation of what to do about this or at least can we have a statement that they recognize the problem and working on it? This can NOT go uncommented on their behalf any longer. Any ideas? Thanks 

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LEGEND ,
Jun 18, 2017 Jun 18, 2017

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I also noticed also that when backing up catalog, in the optimizing step the white box flickers and turns black before closing. Both issues just started yesterday!
 

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