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Lightroom: Opening a catalog crashes Lightroom (Catalog is named with image file - e.g. IMG_2059.jpg.lrcat)

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LEGEND ,
Jun 18, 2011 Jun 18, 2011

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Lightroom 3.4.1 64 bit has stopped working, running Win 7. It try to open a file and then crashes. I've deleted the preference file, reinstalled and even tryed to run the 32 bit version, but no luck. Any ideas. The 800 service is only available until 5PDT and when you can call before 7EDT and you have to wait, there is no support there after you get through level one support. I'm really not happy. Any ideas?
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correct answers 2 Correct answers

Adobe Employee , Mar 24, 2017 Mar 24, 2017
This issue is fixed in Lightroom 4 and later.

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Adobe Employee , Jun 19, 2011 Jun 19, 2011
Per Dan Tull's comment, I marked this topic as acknowledged (and added bug metadata to the topic) so that we make error checking on this more robust in the future. The solution to the problem is here if you encounter it. Thanks everyone for your help on reporting this one and providing the workaround/solution.

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Adobe Community Professional ,
Jun 18, 2011 Jun 18, 2011

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Hi Tom

When you say you're trying to open a file, can you please confirm whether that's a catalog that you're trying to open, or whether you open a catalog ok but can't import images into it?

If it's the catalog that you can't open, can you please hold down the Ctrl key while starting Lightroom and see if you can start a new catalog somewhere? We just need to exclude a few possibilities.

Also, do you remember what you were doing when it last was working? Did it close cleanly last time you used it?
-------------------------------------
The Lightroom Queen - Author of the Lightroom Missing FAQ & Edit Like a Pro books.

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LEGEND ,
Jun 18, 2011 Jun 18, 2011

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Hi Victoria:
Yes the file is a catalog. Tried the Ctrl key while starting Lightroom, same result. With or without CTRL key it trys to open the same catalog. The name of the catalog is the last file I was working. I do think it had trouble closing, but not for sure. Thanks

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Adobe Community Professional ,
Jun 18, 2011 Jun 18, 2011

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The Ctrl key should bring up a dialog that asks you which catalog to open, and has a 'create new catalog' button. Are you not seeing that dialog?

What's the name of the last catalog it tries to open? It doesn't have an odd file extension in the name, such as IMG_2059.jpg.lrcat, does it?
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The Lightroom Queen - Author of the Lightroom Missing FAQ & Edit Like a Pro books.

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Adobe Community Professional ,
Jun 18, 2011 Jun 18, 2011

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Adobe Community Professional ,
Jun 18, 2011 Jun 18, 2011

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You around for a bit Geoff? If so, I'll leave Tom in your capable hands as I'm off to bed. The wonders of international support!
-------------------------------------
The Lightroom Queen - Author of the Lightroom Missing FAQ & Edit Like a Pro books.

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Adobe Community Professional ,
Jun 18, 2011 Jun 18, 2011

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Yep, I'll be around for a bit - it's Sunday am here!!

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Adobe Community Professional ,
Jun 18, 2011 Jun 18, 2011

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Thanks Geoff, I'll check in in the morning.
-------------------------------------
The Lightroom Queen - Author of the Lightroom Missing FAQ & Edit Like a Pro books.

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LEGEND ,
Jun 18, 2011 Jun 18, 2011

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Geoff: Looked through the link you provied. I guess I need to get the preferences file redone. However, I have not located the folder in Lightroom. I am using Win 7, where is the file located? Thank you.

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People's Champ ,
Jun 18, 2011 Jun 18, 2011

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Tom,

See this post on how to rename your preferences file on Win7.

Beat

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LEGEND ,
Jun 18, 2011 Jun 18, 2011

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Catalog name is _5195818.ORF.Ircat. to answer Victoria's question.

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Adobe Community Professional ,
Jun 18, 2011 Jun 18, 2011

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Yep, that's the issue. Follow Beat's link.............

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LEGEND ,
Jun 18, 2011 Jun 18, 2011

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Thank You The problem is solved! You guys are great!

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People's Champ ,
Jun 18, 2011 Jun 18, 2011

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Thanks for reporting back, glad it worked out for you. And now remember: When creating a new catalog, you want to enter a new catalog name (which will be a folder name containing a catalog of the same name) in the "Name" field. The problem you had was created by pointing to an existing .ORF file instead of entering a new name.

Beat

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Adobe Community Professional ,
Jun 18, 2011 Jun 18, 2011

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Thanks Tom for reporting back - that little trap has caught a few players!!
Now just Enjoy LR!!

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LEGEND ,
Jun 18, 2011 Jun 18, 2011

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Geoff and Beat once again thank you. I think I understand your instruction about the catalog name. I imported a few files never created a catalog to the best of my knowledge.

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Adobe Community Professional ,
Jun 18, 2011 Jun 18, 2011

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Tom, if you search for files ending in .lrcat you will find the Catalog files. There will be two (with LR closed) one xxxxxx.lrcat and one xxxxxPreviews.lrdata, these are the catalog and the previews for your files so you can see them and adjustments.
You may just be able to change the name of both the cat and preview files from xxxxxx (the funny ORF name you have) to something like tomscatalog.lrcat and tomscatalogPreviews.lrdata then double click the .lrcat file to open Lightroom.

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People's Champ ,
Jun 18, 2011 Jun 18, 2011

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Sorry to intervene here, Geoff. But I think we should first establish what catalog(-name) Tom has in use right now. Because I don't believe that the xxxx.ORF.lrcat would be a legitimate catalog anyway.

@Tom:
Can you please confirm what catalog(-name) you're using right now? You can see this information by selecting Edit -> Catalog Settings -> General Tab.

Thanks,
Beat

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LEGEND ,
Jun 18, 2011 Jun 18, 2011

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Adobe: consider adding a check for this condition - doncha think?

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People's Champ ,
Jun 18, 2011 Jun 18, 2011

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I've filed it as a bug 4 months ago.

Beat

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Adobe Employee ,
Jun 18, 2011 Jun 18, 2011

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I sent a note to the team to handle this more gracefully. It does seem like a condition to guard against.

Senior Product Manager - Customer Advocacy - Digital Imaging

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Contributor ,
Jun 18, 2011 Jun 18, 2011

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I think this was fixed internally. I filed it after seeing the post about it a few months ago. Beat's, possibly. Or I noticed somebody else had filed it. Anyway, I'm pretty sure it's fixed internally.

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LEGEND ,
Jun 19, 2011 Jun 19, 2011

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Beat:
The catalog name is Lightroom 3 Catalog. Ircat. The ORF is a file extension for Olympus RAW files, not sure how the name catalog file name became corrupted.
Thanks again everyone, I'm up and running.

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People's Champ ,
Jun 19, 2011 Jun 19, 2011

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Great, then there is no more action needed!

Enjoy LR!

Beat

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LEGEND ,
Jun 19, 2011 Jun 19, 2011

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Thank you you all again

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Contributor ,
Jun 19, 2011 Jun 19, 2011

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Correction. It wasn't fixed yet, but there's an open bug for it and it shouldn't be too hard to get fixed.

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