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Lightroom: Small text/UI in email dialog

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Explorer ,
Jan 31, 2017 Jan 31, 2017

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I've upgraded to a new Aspire V17 nitro 4K Ultra HD.
I've had trouble with small text in Lr CC (fully updated) on the Aspire.
I got around some of the small font size using Windows 10 settings. But still a problem is in the dialog box that opens when emailing photos from Lr directly. The photos appear so tiny they're not discernible. The icons for setting text appearance in the  message area of the email are tiny as well and appears partially blocked out by the upper left portion of the box where text is written. Also the pointer actuated tools in Develop mode are tiny and barely discernable.  I hope I made that understandable enough. This is not a problem in my old Toshiba Satellite laptop that has Lr CC as well. Enclosed screen shot of the email dialog box.
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16 Comments
LEGEND ,
Feb 01, 2017 Feb 01, 2017

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May it has to do with your screen resolution! Just look at technical data for the Aspire compare to your old computer. As far as I understand, the Aspire screen is a 4k screen...

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Explorer ,
Feb 01, 2017 Feb 01, 2017

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Yes it is a 4K screen

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LEGEND ,
Feb 01, 2017 Feb 01, 2017

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so try to find your way here: https://forums.adobe.com/thread/1705046 

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Explorer ,
Feb 01, 2017 Feb 01, 2017

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I have found this article and others concerning Photoshop. This does not help with the use of Lightroom. I have tried all available font size adjustments in Lr. No effect on the Aspire.

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LEGEND ,
Feb 01, 2017 Feb 01, 2017

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I met you ont the LR forum. Until now, I have no solution. To my point of view the problem may linked to the graphic card or the screen itslef

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Explorer ,
Feb 01, 2017 Feb 01, 2017

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Your input is greatly appreciated. I'm thinking it might have to do with the 4K screen as well but still looking for resolution.

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Adobe Employee ,
Feb 01, 2017 Feb 01, 2017

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There are two places to change the scaling of applications: The OS, and in Lightroom.

What is your current scaling setting at the OS level?

What is your current scaling setting under Preferences > Interface... Font Size?

Senior Product Manager - Customer Advocacy - Digital Imaging

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Explorer ,
Feb 01, 2017 Feb 01, 2017

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Current scaling level? Settings>Display>size of text, apps, and other items. 250% (recommended).

Advanced display settings>Resolution. 3840x2160 (recommended).

Control Panel>Display>change only the text size. All set at 9. Changing these had no effect on the email dialog box.

Lr font size. Automatic (default) 250% (current). I've changed this setting but no change visible. My Satellite setting is at Large and everything works fine.

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Adobe Employee ,
Feb 02, 2017 Feb 02, 2017

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Thanks. Our engineers will look into this issue.

Senior Product Manager - Customer Advocacy - Digital Imaging

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Explorer ,
Feb 02, 2017 Feb 02, 2017

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Thanks. I sure hope ya'll can figure it out and remedy this problem soon.

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Adobe Employee ,
Apr 18, 2017 Apr 18, 2017

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Hi George, are you still seeing this issue in the current version (CC 2015.10)?

Senior Product Manager - Customer Advocacy - Digital Imaging

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Explorer ,
Apr 18, 2017 Apr 18, 2017

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Hello Jeffrey,

Both laptops have been updated to 2015.10. Old laptop is working as usual but I'm sorry to say the new laptop Acer V17 is still the same. I went back and forth between laptops for a while then learned to trust that the email d box will send it off. I'm just disappointed that after spending all the money for a sub to CC and a new laptop that a much used feature is substandard. Still waiting for a remedy.

I thank you for asking though.

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Adobe Employee ,
Apr 18, 2017 Apr 18, 2017

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Hi George,
Can you please change Preferences > Interface... Font Size in Lightroom to 250% and restart Lightroom?

-Kanheiya

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Explorer ,
Apr 21, 2017 Apr 21, 2017

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Hello Kanheiya,

I have already done just that. I have in fact, tried every font size available in preferences>interface with no changes.

Thank you. George.

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Adobe Employee ,
Oct 16, 2017 Oct 16, 2017

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Hi George,

Are you still facing this issue ?

Thanks,
Arjun

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Explorer ,
Oct 18, 2017 Oct 18, 2017

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Hi Arjun,

Yes I am still dealing with this issue. I no longer think this problem is Lr specific. I find similar behavior in other areas.

When using the scroll wheel on the mouse. When I press the scroll wheel a circle with up and down arrows appears. I can control the speed the page scrolls up or down by moving the mouse or using the up and down arrows on the keyboard.

This "circle/icon" is significantly smaller than the one that appears on my other laptop.

I'd sure like a remedy. If nothing else a direction to go from here.

Anything you can do or suggest would be greatly appreciated.

Thank you, George.

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