P: 13.0.1 at launch [LrC quit unexpectedly] (Mac)

[Anna Kennedy Photography]

Hi I recently updated my Lightroom Classic and now every time I try to launch it I get the error 'Adobe Lightroom Classic quit unexpectedl'

Below is the crash report. Does anyone know a fix to this?

<Apple Crash report removed so Pinned Post is visible>

[Merces5C4E]

Same thing just happened to me. How can we resolve this problem? I attempted a chat with the virtual assistant and didn't get anywhere. I'd like to talk to someone in person but can't even locate a phone number. So frustrating!

[mrtnernst@web.de]

bei mir das gleiche!

[defaultllomxfhq2hz0]

 I had the same problem with LRC not loading and generating an error report after this lateset update. I followed the suggestions of unistalling and doing a clean install along with restarting the computer in between and that did allow LRC to looad, BUT ... I've lost all my photos in the catalog. When the prompt to update the catalog come up I said yes, but now there are NO photos in my catalog. This is a real drag. Can anyone offer advice on how I can restore my old catalog and get my photos back into the catalog? I'm kicking myself for doing this latest upgrade -- wish I hadn't done it.

[AManWithACamera.com]

@Rikk Flohr: Photography - question: does this cause you to lose any LrC settings/preferences, etc? Because if so, the alternative of reverting to 13.0 and waiting for the next update, which one would hope, would not result in a crash on program start, is an easier and arguably better option.

[Rikk Flohr: Photography]

@AManWithACamera.com 

There should be no loss of data, preferences or presets.  A clean reinstall of Lightroom should not touch any customer content. I do it regularly as I run so many alpha/beta versions and have never had issue. 

That said, a good backup before hand is always prudent!

[davids28781873]

After updating to LR 13.0.1 this morning, LR no longer launches.  Evern after rebooting, receive the same error when attempting to launch LR.  PS (25.0) runs just fine, just no LR.

[dawii]

Do we have a timeline from Adobe for this issue resolution?

[Rikk Flohr: Photography]

@dawii 

After examination by the engineering staff who've been reviewing logs, this appears to be the result of an aberrant installation.  If you follow the steps in the Pinned post I've outlined and @John R Ellis  confirmed in the "Correct Answer", you should be able to resolve this today without update.

Please let us know how you fared.

[Morten Olsen]

I have today updated lightroom to the latest vison of lightroom, I use a macbook ari and macOS sonoa vison 14.
is there anything I can do o 

[davids28781873]

Yes, these reinstall steps worked for me.  Thank you!

[Rikk Flohr: Photography]

@davids28781873  Thanks for replying back!

[WRJFoto]

No, this does not work. 

[coupdefoudre]

"Adobe Lightroom Classic.app quit unexpectedly. Click Report to see more detailed information and send a report to Apple"

I just downloaded the new LR Classic update to my MacBook Air 2023 (M2 chip). The install went okay but now I cannot open my old Lightroom v12 or the new v13.

This is exasperating as I am leaving on a multi-week trip tomorrow.

[AManWithACamera.com]

The steps outlined by @Rikk Flohr: Photography did work for me on my MBP. But it's a new machine with essentially a virgin LrC install and no catalog. I have not yet tried it on my main machine which is the Mac mini. Still concerned that I will end up loosing some settings or preferences by uninstalling LrC 13.0 as step one.

[John R Ellis]

[This post contains formatting and embedded images that don't appear in email. View the post in your Web browser.]

"Still concerned that I will end up losing some settings or preferences by uninstalling LrC 13.0 as step one."

I uninstall/reinstall LR many times a year as part of my plugin development, and I've never lost any preferences. When you click uninstall, you'll be asked whether to keep all your preferences and plugins:

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from download and install">

[RichCarver]

Just upgraded my LRC last night and the new version 13.0.1 will not launch when I choose open.  I keep getting the message that the app unexpectedly quit. I reverted to the previous version 13.0.0 and it works just fine.  Any others having this problem? I'm using a MacBook Pro M1 32GB

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using cc desktop bugs">

[raymondl59801070]

Thanks for the post. I've ended up going back to LR 13.0 on Mac OS 14. It seems the critical bug fix for LR 13.0.1 has introduced a bigger critical bug.

[Will Cheung]

Just downloaded LR 13.01 that fixes critical bugs.

Problem is, it won't even open. Adobe, pleasse sort.

Meanwhile, I have gone back to 12.5 which at least is stable

[jlwolff]

What about the catalog ? will it be removed to ?

[John R Ellis]

Neither catalogs nor preferences/settings/plugins will be removed if you follow the steps in the Pinned Reply above.

[davidf62170303]

I did the clean reinstall of 13.0.1 as outlined.  But it only registered about 25k of my (remembered 35-40k) pictures.  I tried a second clean reinstall, but it still only captured 25k of my images.  There are entire folders showing no images, but when I go to import images from that same folder, it shows tens to hundreds of images already in the catalog and not available to import.  How do I go about going back to 12.x (which I have a saved catalog for), and then trying 13.0.1 again from that base?  Thank you.

[Guillermo Terrazas]

i have a Mac Mini M1 and Just updated Lightroom Classic to the latest version (13.0.1) and now doesn't open 😕

[Alpaca Camera]

Critical update for Lightroom classic (13.0.1) causes the program to crash on restarting after update. Required restoring LR classic from time machine. Do the experts know why this should happen and any remedies please. Using M1 MacBook Pro with 64Gb of RAM and running Sonoma 14.