P: After the new version "update” today — “Unexpected error opening catalog.”

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LEGEND ,
Oct 21, 2020 Oct 21, 2020

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“The catalog could not be opened due to an unexpected error.” Not just my main catalog. Every catalog, recent and older, and every backup.

 

This is what I'm looking for urgent help with.

 

It's far from the only problem. InDesign crashed hard on first launch of the update. Fonts spun in Adobe Fonts and wouldn't load. What an utter disaster you are lately Adobe. 

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Adobe Employee , Jun 08, 2021 Jun 08, 2021
Greetings, Updates to Camera Raw, Lightroom Classic and the Lightroom Ecosystem products for Desktop, Mobile and Web, were released today and contain a fix for this issue. Please refresh your Creative Cloud application and install your update when it becomes available. Thank you for your patience.

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Adobe Employee , Dec 08, 2020 Dec 08, 2020
Updates to the Adobe Photography Products were released yesterday and include a fix for this issue. Please install the December update, restart your system and verify you are no longer experiencing the issue. Thank you for your assistance in reporting, providing additional information and, most of all, for your patience.

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Adobe Employee ,
Nov 23, 2020 Nov 23, 2020

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This thread is being merged into an authoritative thread for better tracking and response. 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Participant ,
Nov 23, 2020 Nov 23, 2020

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This thread was closed, not sure why. This is the additional info I was trying to add. 

 

You opened Lightroom (even though unsuccessfully) , that caused writes to the drive. 

 

I misunderstood. I thought you could start Lightroom but just not import the wedding photos. 

 

If you can't even start Lightroom then that catalog is unrecoverably corrupt *1. A couple things to try which probably won't help but won't hurt:

  1. reset the preferences file, Rikk posted how to do this.
  2. purge the cache by manually deleting all the files in the cache folder. Consider copying them somewhere else first. 
  3. same for the Smart Previews folder

*1 Adobe uses a SQL system for the catalog, a search will find the specific product. Try searching forums for that product to see if there's a recovery tool. However don't expect a tool like that to be free or easy to use.

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Adobe Employee ,
Nov 23, 2020 Nov 23, 2020

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This thread is being merged into an authoritative thread for better tracking and response. 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Engaged ,
Nov 23, 2020 Nov 23, 2020

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*Chelseakaufman Have you tried launching LrC with the Option key pressed to bring up the catalogue select dialog?

From the catalogue select dialog make sure that the current catalogue you are trying to open has the correct file path.

I would also check that you are able to create a new catalogue without encountering any errors.

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LEGEND ,
Nov 23, 2020 Nov 23, 2020

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@anthony_blackett

Thank you!! How will I know if it’s the correct path? And how do I change it if not? 
I was able to make a new one and it opened fine. But still no luck opening the recovered one. I did go back to the last version. But I also updated to Mac Big Sur yesterday too. 

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Engaged ,
Nov 23, 2020 Nov 23, 2020

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In the catalogue select dialog, on the left is the catalogue file and on the right is the path to the folder containing the catalogue.

There have been a lot of reported problems in this thread with LrC 10 on the Mac getting the error you are seeing when trying to open the catalogue.

Since you just updated LrC, try uninstalling LrC 10 (keep your preferences) and reinstalling LrC 9.4, then see if your catalogue opens.

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Engaged ,
Nov 23, 2020 Nov 23, 2020

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I'm not a Mac user, but use Finder to locate your recovered catalogue and double click it to open it in Lightroom.

If all else fails, ask Adobe if they can check your catalogue for errors.

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LEGEND ,
Nov 24, 2020 Nov 24, 2020

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i just want to add my name to the list. The new v.10 catalogue will not open and I get the error message unless I close down and restart (or just restart). Not as bad a situation as many others here but still very annoying.

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Community Beginner ,
Nov 24, 2020 Nov 24, 2020

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Jumping on the dog pile.

Is there something going on with this issue on iMacs?

My info:

  iMac 2019, 5K 27-inch

  macOS 10.15.7

  i9

  8GB RAM

  Radeon 580X

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New Here ,
Nov 24, 2020 Nov 24, 2020

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For me, the problem happens only on my nearly new 2019 Mac Pro. Am continuing with LRc 9.4

The problem does NOT happen on my 2016 MacBook Pro - LRc10.0 works just fine.

Repeated, extensive Adobe support sessions have not been able to resolve the situation.

Although I know next to nothing about tech issues, does not seem to be a disk access/permissions issue as the problem persists with the catalog on the internal SSD, a SATA drive in enclosure, and an external portable drive.

What's weird is that I upgraded from 9.4 to 10. as soon as it was released. The 9.4 catalog converted and I ran LRc10 for perhaps 7-10 days w/o an issue. But immediately after rebooting the 2019 Mac Pro, the problem appeared (and persists to this day.

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LEGEND ,
Nov 25, 2020 Nov 25, 2020

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Please let me know if there has been any solution to this problem...I also had to install the previous version in the hope that a definitive solution to the problem can be found.

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LEGEND ,
Nov 25, 2020 Nov 25, 2020

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Please let me know if there has been any solution to this problem...I also had to install the previous version in the hope that a definitive solution to the problem can be found.

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New Here ,
Nov 29, 2020 Nov 29, 2020

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I have posted about this earlier but it was marked as CLOSED. It is far from SOLVED, though.

After upgrading macOS to Big Sur, I tried to upgrade LightRoom from 9 to 10 again. Apparently, it still breaks the catalog: After upgrading, I can browse my picture fine. However, when clicking on a thumbnail in people-view, it does not open the corresponding image. Instead, it shows the same picture independently of what I click on. Nothing changed compared to the previous try.

 

I am very worried that Adobe seems to break our catalogs when upgrading their product. Not happy.

 

Best regards,

Adrian

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Adobe Employee ,
Nov 29, 2020 Nov 29, 2020

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This thread is being merged into an authoritative thread for better tracking and response. 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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New Here ,
Nov 29, 2020 Nov 29, 2020

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I recently started another post without searching for this one, thanks Rikk for pointing me to this one.  I have a Dell XPS 9700 with a 2T ssd.  LC updated to ver 10.0 and was unusable.  Sometimes would start, and eventually crashed if I tried to import. Uninstalled and reinstalled several times with no luck.   Lots of chats with Adobe and a promise three days ago to have a team specialist call me, and of course nothing from anyone with that group.  I isolated it in my case to catalog problems.  What was happening was that when LC opened, it randomly went to different catalogs some of which are obviously corrupt.  I created a new catalog on the desktop, and set preferences to ask me every time which catalog, or use an updated version so I could choose the catalog I had created.  Works for me at the moment, but hardly a solution to such a major mess.  Wanted to pass it on in case it works for someone else.  Set a Default Catalog in Lightroom Classic CC- Instructions (teachucomp.com)

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LEGEND ,
Nov 30, 2020 Nov 30, 2020

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After two years on this machine without any issues, I can no longer open Lightroom Classic on my desktop. Other Adobe products open just fine. I keep getting the following error message:

LightroomUnexpectedError-89621071-6a71-4c3f-815c-18e6baebdd78-1117722977.png
Try Again doesn't work and I cannot choose a different catalog. I've tried uninstalling and reinstalling without any change. I've rebooted my computer too without any luck.

I'm running it on an iMac with the following specs:

  Model Identifier: iMac19,1

  macOS Catalina, version 10.15.7

  Processor Name: 6-Core Intel Core i5

  Processor Speed: 3.7 GHz

  Number of Processors: 1

  Total Number of Cores: 6

  L2 Cache (per Core): 256 KB

  L3 Cache: 9 MB

  Memory: 64 GB

Any thoughts? I need to get up and running soon as I am "dead in the water" here.

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New Here ,
Dec 02, 2020 Dec 02, 2020

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Same problem occurred on my mac

- macOS version: 10.15.7

- LRC version: 10.0

I removed my previous category folder, lost everything, but it still doesn't work.

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Adobe Employee ,
Dec 08, 2020 Dec 08, 2020

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Updates to the Adobe Photography Products were released yesterday and include a fix for this issue. Please install the December update, restart your system and verify you are no longer experiencing the issue. Thank you for your assistance in reporting, providing additional information and, most of all, for your patience.

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Community Beginner ,
Dec 08, 2020 Dec 08, 2020

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v10.1 runs smoothly on my IMacPro with Big Sur on board ...

I will keep you guys posted about the further progress!

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LEGEND ,
Dec 08, 2020 Dec 08, 2020

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This has fixed my problem, yay!

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New Here ,
Dec 08, 2020 Dec 08, 2020

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@Rick With LRC v10.1, everything is back to normal, thank you. (on macOS 10.15.7) 

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Community Beginner ,
Dec 08, 2020 Dec 08, 2020

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It seems to be working now.  Thanks!

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New Here ,
Dec 08, 2020 Dec 08, 2020

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Seems to be working fine for me too. Thanks!

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LEGEND ,
Dec 09, 2020 Dec 09, 2020

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@Rick I am having the same "Unexpected error opening catalog" issue.  However, when I try to update LR, I get a failure message.  Can you offer any suggestions?  

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Adobe Employee ,
Dec 10, 2020 Dec 10, 2020

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Could you please let us know the error message you get after you update Lightroom Classic to 10.1 and open  the catalog?

Thanks,

Sunil

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