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P: brush cursors not working on 2011 Mac/MacBook Air (OS X 10.7.x Lion)

Community Beginner ,
Aug 06, 2011 Aug 06, 2011

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I'm running CS5 version 12.0.4 on a 2011 MacBook Air and the brushes do not work when resized between approx 300 - 650 in size. I don't know if this is a bug but the issue occurs in Lightroom as well. Please advise when an update will be issued to fix this. The software is pretty much useless to me with this issue affecting it.

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correct answers 2 Correct answers

Adobe Employee , Mar 13, 2018 Mar 13, 2018
Howdy Brian,

Ah, now I understand.  I'm sorry.  I didn't follow what you were saying before.  You're talking about Accelerator keys and you're correct.  This was NOT removed on purpose and I've logged a bug to fix it.  This problem appears to have been created with 19.1 and it's Windows only.

Sorry for the headache and we'll get it fixed ASAP.

Thanks,
David

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Adobe Employee , Feb 01, 2012 Feb 01, 2012
Apple has released an update for OS X (Lion). Please update OS X to 10.7.3. (Apple menu>Software Update...) It should fix this issue. Let us know if you are still having any issues.

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replies 202 Replies 202
202 Comments
Community Beginner ,
Feb 01, 2012 Feb 01, 2012

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Fixed it! There's still a slight blip for me at a certain brush size when cursoring through with [ and ], but it's for a split second and it auto-corrects itself quickly. Photoshop is usable again!

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Adobe Employee ,
Feb 01, 2012 Feb 01, 2012

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Excellent. Thanks for the update/confirmation.

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LEGEND ,
Feb 01, 2012 Feb 01, 2012

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After six months of waiting this bug is fixed for me. Thanks for the advice!

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New Here ,
Feb 02, 2012 Feb 02, 2012

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at last! Thanks now i have confidence in Apple back.
Keep on working in the spirit off Steve Jobs!
gr. Mart the Netherlands

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LEGEND ,
Feb 28, 2012 Feb 28, 2012

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Did the update and still the problem persist on 27"iMac w/ PSE.

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New Here ,
Mar 20, 2012 Mar 20, 2012

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Same problem still here.

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LEGEND ,
Mar 20, 2012 Mar 20, 2012

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Apple does not appear to have fixed all of the driver problems in 10.7.3.

Please let Apple know about the remaining problems, and which specific hardware still has problems.

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Community Beginner ,
Mar 24, 2012 Mar 24, 2012

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I just downloaded the CS6 Beta and, interestingly enough, all of my brush issues are fixed. Everything seems to work perfectly, although CS5 still has brush issues and other little quirks, such as the liquify tool preview not working. It's interesting because this whole time the Adobe reps seemed to have been telling us to point the finger at Apple, yet obviously there was a software level workaround or fix implemented for CS6.

Either way...if you want to get rid of your issues, get the CS6 Beta!

btw...i'm running OS X 10.7.3

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LEGEND ,
Mar 24, 2012 Mar 24, 2012

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Apple fixed most of the issues in 10.7.3, and we've been working on ways to work around the Apple driver issues.

Yes, this was 100% Apple's bug (and still is on some systems).

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New Here ,
May 12, 2012 May 12, 2012

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e.g. on mine:-(

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New Here ,
May 12, 2012 May 12, 2012

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10.7.4 - still the same problem (brush is smaller than the outline)

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LEGEND ,
May 12, 2012 May 12, 2012

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Please let Apple know that your system configuration still has problems with the graphics drivers.

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LEGEND ,
May 12, 2012 May 12, 2012

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See my post above, reporting this "problem", and a solution from Mr. Cox. This is not a problem at all and as far as I can see all the driver issues have been sorted.

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LEGEND ,
May 12, 2012 May 12, 2012

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Yes, sometimes people get confused about the brush cursor settings. Other times, it's the driver. We've talked a few people through troubleshooting it (reset prefs, verify brush size, etc.) and found that there are still some driver issues remaining.

CS6 did add a lot of workarounds to try and avoid the driver issues - but we can't work around everything.

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New Here ,
May 12, 2012 May 12, 2012

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Thank you for your quick answer! Do you know if apple is working on it? By the way: iMac, mid 2010, i7

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LEGEND ,
May 12, 2012 May 12, 2012

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We usually can't comment on the status of Apple's bug fixes or releases.

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New Here ,
Jan 17, 2013 Jan 17, 2013

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I recently upgraded to Lion. Now, when working in Lightroom 3.4.1 in the Develop module, the cursor will disappear for no reason. Also, it will suddenly switch to the Library when I move from one image to another.

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New Here ,
Jan 17, 2013 Jan 17, 2013

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I recently upgraded to Lion. Now, when working in Lightroom 3.4.1 in the Develop module, the cursor will disappear for no reason. Also, it will suddenly switch to the Library when I move from one image to another.

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LEGEND ,
Jan 17, 2013 Jan 17, 2013

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There is something wrong with the adjustment bush size and location in LR4 Mac version.

The size of brush in screen jumps from 49 to 27 and the brush disappears from screen. If brush is used with a value between 27 to 49, the location of brush in screen is not correct. I'm using a Mac version of LR4. I'm using a roll mouse to control the brush size. Tested with three different roll mouse, no effect.

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Community Beginner ,
Apr 07, 2013 Apr 07, 2013

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Awesome i have had this problem for more than a year!!! Thank you sooo much

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LEGEND ,
Apr 07, 2013 Apr 07, 2013

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That is exactly the same issue on my machine! ...and it is now April 7th, 2013, and the problem has not gone away. I am even in PSE 11 and the problem shows up in my main account but when I log out of my main account and go to my secondary account, the problem disappears!

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LEGEND ,
Apr 07, 2013 Apr 07, 2013

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Seems as though no one is working on this problem! Too bad! Just another frustration with the software.

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Community Beginner ,
Apr 07, 2013 Apr 07, 2013

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did you go toSystem Preferences - Universal Access, setting the Cursor Size to Normal (all the way to the left)...it worked for me today. It's a mac setting not a photoshop setting

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Community Beginner ,
Apr 07, 2013 Apr 07, 2013

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did you go toSystem Preferences - Universal Access, setting the Cursor Size to Normal (all the way to the left)...it worked for me today. It's a mac setting not a photoshop setting

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Community Beginner ,
Apr 07, 2013 Apr 07, 2013

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Where does one find "Universal Access" in System Preferences???

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