P: Can't read some JPEG images

[FeedbackCommunityMember]

Lightroom issue.
When I import a few Pictures sometimes some Pictures has a wanring "Lightroom can't read the Picture" (germen). The Picture is correctly imported, I also can open it with other programs. I'm able to remove the Picture from Lightroom (and Hard Drive), restart Lightroom an try to import it again (from Disk oder CF-Card). Import succeeded but the error still remains. I'm using Lightroom 3.4.1.
Thanks for suggestions!

[FeedbackCommunityMember]

What format is the image in?

Can Photoshop read the image file?

It is possible that the file is corrupt, and Lightroom is trying to read part of the file that other applications are ignoring (the part containing the corruption).

[FeedbackCommunityMember]

Hello,

the images are JPEG's. Shot with a Olympus E-3 and E-30.
I haven't PS, but Gimp, Paint and any other program on my pc is working with the image. Even windows-explorer prints it well.
Which part of file did you mean? It seems so, I have to dl PS to test it.

[FeedbackCommunityMember]

I checked it now - PS is able to open the Image, even LR on my mobile machine can open the Image without any problem.
Seems to be a corruption in the DB.. But why can't I delete and reimport the image?

[FeedbackCommunityMember]

Ok, it could be database corruption, or a bug in the Lightroom JPEG parsing code.

What OS version are you using?

And can we get a copy of the images that Lightroom can't ready?

[FeedbackCommunityMember]

The machine is Vista x64. Db was setup at april. The catalog before was working für about 2 years and at the beginning of 2011 the issue starts.

Here is one Image: http://foto-gupa.com/_9016910.JPG

[Victoria Bampton LR Queen]

Verified here too, with that image.

The image is seen as corrupted by 3.5 and 3.4.1.

It's fine up to and including 3.3, and it's fine if you resave in Photoshop.

[b_gossweiler]

JPEGSnoop says:

*** Decoding SCAN Data ***
OFFSET: 0x00006253
Scan Decode Mode: Full IDCT (AC + DC)

Scan Data encountered marker 0xFFD9 @ 0x004EC943.0
Scan Data encountered marker 0xFFDB @ 0x004EC945.0
NOTE: Marker wasn't EOI (0xFFD9)

*** Additional Info ***
NOTE: Data exists after EOF, range: 0x004EC945-0x00551E5B (414998 bytes)

[FeedbackCommunityMember]

The Lightroom engineers will have to debug the JPEG reading code with that specific file to see what is going on. Odds are that something in the file is corrupt or out of spec, and the Lightroom JPEG code isn't handling the problem as well as other JPEG decoders.

[FeedbackCommunityMember]

Hmmm... either my Cameras making stange things or the CF card's are not working correctly.. strange, cause I use 2 cameras with 2 CF cards - and don't change them.
But thanks for the help - now I have to save the pictures with a photoprogrm and it works.

[Bec Sowada]

I've sent this file to the LR engineering team for investigation.

[FeedbackCommunityMember]

Thank you 😉

[J453]

Solved in Lightroom 3.6 and later.

[Laura22229885adzh]

How do you send something to the team? I have tried 3 brand new memory cards, and each one now will slowly go into Lightroom, I edit, and looks like it is exporting, but when opened in the new location, I get the error " it appears we don't support this file format." Please help me. I am missing deadlines and have been up every night for over a week. I am exhausted trying to figure this out.