P: Crash (11.3) - Launch/Open Catalog - faulting module: substrate.dll : 411196 (Windows)

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Community Beginner ,
Apr 12, 2022 Apr 12, 2022

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After updating LR today from the Cloud app on my PC it now fails with an error every time I open it. I have tried updating graphic card drivers, uninstalled and reinstalled LR itself but the problem persists. Was working fine yesterday. It is now unusable as the error occurs on starting up the software. Have sent crash reports via the error popup. Urgent help requested!

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Adobe Employee , Apr 20, 2022 Apr 20, 2022
An update to the Lightroom Classic (Version 11.3.1) was released on 4/20/2022 and contains (2) bug fixes.  https://community.adobe.com/t5/lightroom-classic-bugs/p-crash-11-3-launch-open-catalog-faulting-module-substrate-dll-411196-windows/idi-p/12873531https://community.adobe.com/t5/lightroom-classic-discussions/p-default-metadata-shows-original-and-cropped-as-same-dimensions-windows/td-p/12874469 Please install the update via your Creative Cloud Desktop App.    Note:  You may need to refresh ...
Status Fixed

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New Here ,
Apr 24, 2022 Apr 24, 2022

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the refreshing thing doesn't work I still can't get into lightroom classic what am I paying  for?

 

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Explorer ,
Apr 24, 2022 Apr 24, 2022

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Call them. They’re very good at figuring out what wrong. The trick is getting the right person on the phone.

Thanks,
SC

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New Here ,
Apr 25, 2022 Apr 25, 2022

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Ditto problem here on Mac. I am set up for auto update so now what ?

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New Here ,
Apr 25, 2022 Apr 25, 2022

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Ok I scrolled through all this . Thank you Rikk and  John ... so should we uninstall 11.3.1 before we resinstall an earlier version or would that screw up all LRC set ups we have?

 

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New Here ,
Apr 25, 2022 Apr 25, 2022

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I uninstalled and reinstalled that didn’t help.

Get Outlook for iOS

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Adobe Community Professional ,
Apr 25, 2022 Apr 25, 2022

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You should do this from Adobe Creative Cloud App. at the far right of your LrC installation click on the ... and you will have an option "other versions" click on that and select 11.2. That will uninstall 11.3.1 and install 11.2.

See the screen capture.

Screenshot 2022-04-25 at 1.27.40 PM.png

Regards, Denis: iMac mid-2015, 5K 27”, GPU 2GB, Ram 24GB, HDD 3TB, macOS 11.6.5,; LrC 11.4, Lr 5.4, Ps 23.3.2-ACR 14.4,; Camera OM-D E-M1.

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Explorer ,
Apr 25, 2022 Apr 25, 2022

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Install 11.2 from Creative Cloud app. You don’t have to uninstall anything. LRC will do it for you.

Thanks,
SC

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New Here ,
Apr 25, 2022 Apr 25, 2022

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Yeah I did uninstall it through creative cloud and then reinstall through there. Whatever patch the did in the last update is bugged they need to fix it and redeploy a fix.

Get Outlook for iOS

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New Here ,
May 02, 2022 May 02, 2022

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Is there a fix for those using the licensed, non-subscriptioned LR?  No updates are available in the app.

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LEGEND ,
May 02, 2022 May 02, 2022

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"Is there a fix for those using the licensed, non-subscriptioned LR?  No updates are available in the app."

 

Are you referring to LR 6 or earlier?  I recommend starting a new thread, since problems with those very old versions crashing are almost certainly unrelated to the cause of the crashes in this thread. Be sure to include a screenshot of any error messages, the precise version of LR, and the operating-system version.

 

Note that Adobe only provides bug fixes for Lightroom Classic 11 (the subscription version) -- older versions (subscription and perpetual licensed) are unsupported.  But sometimes people here can help with crashes of older versions.

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Community Beginner ,
May 06, 2022 May 06, 2022

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I can't even get LR to open now. There are no updates showing in my CC. I am really stuck and on a huge deadline. HELP?

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LEGEND ,
May 06, 2022 May 06, 2022

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"I can't even get LR to open now. There are no updates showing in my CC. I am really stuck and on a huge deadline. HELP?"

 

LR 11.3 and 11.3.1 appear much buggier than the typical releases. Try rolling back to 11.2.

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Explorer ,
May 06, 2022 May 06, 2022

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Install 11.2. that will fix the problem.

--
Thanks,
SC

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New Here ,
May 08, 2022 May 08, 2022

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Hello , i don t speak english verry well, i a have the same problem, i can't open lightomm , i try to resinstall , maj, but nothing work , i have a pc.  anyone can help me it s very important for me Thanks

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New Here ,
May 08, 2022 May 08, 2022

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how can i install ligthromm classic 11.2 ?

 

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Community Beginner ,
May 08, 2022 May 08, 2022

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In the Adobe menu for download options, choose LrC and try downloading that
one. it worked for me.

*Dorothy Greco*

*Twitter: @dorothygreco <>*
*FB: Words&Images by DorothyGrecoPhotography
<>*

*IG: dorothylgreco <>*
*[image: Marriage in the Middle]
<>*

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New Here ,
May 08, 2022 May 08, 2022

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In adobe creative cloud i don t find for the older version 

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Community Beginner ,
May 08, 2022 May 08, 2022

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Do you specifically want the older version? It's possible that the age of
whatever version you're using is the problem. Try reaching out via Adobe's
chat function and see if someone can talk you through the options. Good
luck.

*Dorothy Greco*

*Twitter: @dorothygreco <>*
*FB: Words&Images by DorothyGrecoPhotography
<>*

*IG: dorothylgreco <>*
*[image: Marriage in the Middle]
<>*

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Explorer ,
May 08, 2022 May 08, 2022

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Open creative cloud and find the 3 dots. Install vs 11.2 or 11.1.

Thanks,
SC

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New Here ,
May 08, 2022 May 08, 2022

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Has there been any success to this update.  I have tried everything and it continues to fail. This is messing with my business. Everything is up-to-date but the program will not launch nor provide with the option to report as others have done in previous comments. Help is needed ASAP.

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LEGEND ,
May 08, 2022 May 08, 2022

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Explorer ,
May 08, 2022 May 08, 2022

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Everyone should save this.

Thanks,
SC

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New Here ,
May 16, 2022 May 16, 2022

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Hello all,

 

I am in the same boat where it will not even show splash screen as I launch LRc (Mac OS) and here's my story:

1. LRc crashed on start with this report: https://www.dropbox.com/s/4l8y3v61i2f2rit/Adobe%20LRc%20crach.docx?dl=0

2. I searched online and found a few things I could do about it

3. I reset preferences

4. Renamed two folders in Library path

5. Rolled back to 11.3, 11.2

6. Contacted Adobe Support during which we had a screen sharing session, did full uninstall using cleanup tool, reinstalled CC, reinstalled 11.3.1, created a new admin account and were able to launch LRc without an issue.

7. Logging back into the original account, I'm back to where I started unable to find a workaround.

 

Any advice? Thanks in advance.

Max

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LEGEND ,
May 22, 2022 May 22, 2022

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@max.krukovsky, this thread is focused on a particular Windows error, which was fixed in LR 11.3.1, while you're on Mac OS 12.3.1. Something changed in Mac OS 12.3.1, and many people are finding they need to grant LR Full Disk Access. See:
https://www.lightroomqueen.com/disk-permissions-monterey-classic/

 

If that doesn't help, please start a new thread describing your problem.

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Adobe Employee ,
May 23, 2022 May 23, 2022

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@max.krukovsky Let us know if you're able to resolve this issue after granting full access to Lightroom Classic on macOS?

 

Thanks,

Mohit

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