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4

P: Crash after a few seconds of use

Community Beginner ,
Nov 04, 2024 Nov 04, 2024

Hello there ! 

 

Mys problem is the following : once Lightroom Classic is opened, it always crashes after few seconds. I can't work on my images from Japan. I have the latest version and I work on MacOs Sequioa. 

 

What's going on ? Any ideas ?

Its a first for me...

 

Thanks anyway

Bug Fixed
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macOS
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correct answers 2 Pinned Replies

Adobe Employee , Nov 04, 2024 Nov 04, 2024

Thank you for your report. I've located your crash report and launched an investigation.

Status Investigating
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Adobe Employee , Feb 12, 2025 Feb 12, 2025

Greetings all, 

 

A new update for Adobe Photography Products has been released.  The February updates contain an update for this issue. 

If you do not see the update in your Creative Cloud Application, you can refresh it by hitting [Ctrl/Cmd]+[Alt/Opt]+[ R ].

Note: It may take up to 24 hours for your update to be available in your Creative Cloud app.

 

Thank you for being so patient.

Status Fixed
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7 Comments
LEGEND ,
Nov 04, 2024 Nov 04, 2024

Please provide the information from Help->System Info. We need the info down to and including the Plug-in information. We don't want and don't need and absolutely hate the information after Plug-ins.

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Adobe Employee ,
Nov 04, 2024 Nov 04, 2024

Thank you for your report. I've located your crash report and launched an investigation.

Rikk Flohr: Adobe Photography Org
Status Investigating
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New Here ,
Nov 04, 2024 Nov 04, 2024

I have just returned from Japan with exactly the same problem! Sorry to be of no help

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Adobe Employee ,
Feb 12, 2025 Feb 12, 2025

Greetings all, 

 

A new update for Adobe Photography Products has been released.  The February updates contain an update for this issue. 

If you do not see the update in your Creative Cloud Application, you can refresh it by hitting [Ctrl/Cmd]+[Alt/Opt]+[ R ].

Note: It may take up to 24 hours for your update to be available in your Creative Cloud app.

 

Thank you for being so patient.

Rikk Flohr: Adobe Photography Org
Status Fixed
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New Here ,
Feb 13, 2025 Feb 13, 2025

Hi Rikk

Everything has been stable recently, with zero crashes. Did you ever receive the log files that you requested? I still have them & wonder if they were corrupted? 
Kind regards 

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Adobe Employee ,
Feb 13, 2025 Feb 13, 2025

I did not receive them but let's watch things under 14.2 and make sure you are stable before we do anything else. 

Rikk Flohr: Adobe Photography Org
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New Here ,
Feb 14, 2025 Feb 14, 2025
LATEST

Thanks for this Rikk- all updated

.

My only concern was that my lrc_console.log had been corrupted. I assume that this will no longer be a peoblem?

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