P: Crash (Mac) - (10050307)

[cc3078aa]

Lightroom Classic crashes when backing up catalog and looking at preferences, and doing an integrity check.

I'm running Lightroom Classic on a new MAC with Sonoma and I've recently upgraded all my external hard drives.  I'm a photographer for the USA Today and have an enormous catalog.

My crash report header is below - the full report is beyond enornmous.

My catalog is over 4 gig.

Lightroom Classic crashes during the integrity check.

I've reset preferenes during startup.   I've uninstalled Lightroom today and reinstalled the latest from Adobe CC.   Neither of those options have helped.  I've tried backing up my catalog to 3 other external hard drives and also to the local MAC hard disk - no luck and no success with any of that.

Restart, Reboot - nothing works.

Help, please.

-------------------------------------
Translated Report (Full Report Below)
-------------------------------------

Process: Adobe Lightroom Classic [694]
Path: /Applications/Adobe Lightroom Classic/Adobe Lightroom Classic.app/Contents/MacOS/Adobe Lightroom Classic
Identifier: com.adobe.LightroomClassicCC7
Version: 14.0.1 (14.0.1)
Code Type: ARM-64 (Native)
Parent Process: launchd [1]
User ID: 501

Date/Time: 2024-11-17 13:39:10.6569 -0600
OS Version: macOS 14.6.1 (23G93)
Report Version: 12
Anonymous UUID: B2953FFA-F62B-3F4C-36C6-7FB10B1EE44A

Time Awake Since Boot: 55 seconds

System Integrity Protection: enabled

Crashed Thread: 31 MainServer

Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_MEMORY_ERROR at 0x000000031163c000
Exception Codes: 0x000000000000000a, 0x000000031163c000

Termination Reason: Namespace SIGNAL, Code 10 Bus error: 10
Terminating Process: exc handler [694]

VM Region Info: 0x31163c000 is in 0x3102c0000-0x3502c0000; bytes after start: 20430848 bytes before end: 1053310975
REGION TYPE START - END [ VSIZE] PRT/MAX SHRMOD REGION DETAIL
Stack 3100b8000-3102c0000 [ 2080K] rw-/rwx SM=PRV thread 53
---> mapped file 3102c0000-3502c0000 [ 1.0G] r--/rwx SM=S/A Object_id=40300c27
mapped file 3502c0000-3902c0000 [ 1.0G] r--/r-x SM=S/A Object_id=40300c27

Kernel Triage:
VM - (arg = 0x0) Page has error bit set

[Moved from ‘Bugs’ to ‘Discussions’ by moderator, according to forum rules.]

[cc3078aa]

Also there are 'no issues found' after the application is scanned upon it crashing.

 

[Rikk Flohr: Photography]

I've located your crash report. Thank you for submitting it. I have attached this thread to our existing bug report. 

[Tarquinius753]

Yep LrC 14.01 is extremely unstable. i had reported crashes over a month ago. Adobe did not fix it until now it is like they dont care. They take a lot of money but do not care when their apps are unusable for over a month

[Aleke]

Hey @Tarquinius753! Sorry to hear we haven't met your expectations. We just released a new update for Lightroom Classic (14.1). If you haven't already, could you update the app and see if you're still experiencing these crashes? Let me know if you have any questions. Thanks for your patience!

Alek

[Tarquinius753]

@Aleke  yes with the 14.1 update the problems seem to be fixed. But I am still very disappointed in adobe that even after a bug is reported with the crashlogs it took 2 month to fix it! The software is not cheap and thus adequate support is expected. If i'd depend on photografy for my income i would have been unable to generate income for two month.