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P: Crash (Mac) - (8866774)

Explorer ,
Oct 11, 2023 Oct 11, 2023

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It crashes when I try to startup the program soo I am effectively locked out from LR Classic 

 

MacBook Pro M1 with 34 MB memory, Latest version of Sonoma. 

Bug Investigating
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macOS

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correct answers 1 Pinned Reply

Adobe Employee , Oct 12, 2023 Oct 12, 2023

Located your crash bucket and we are investigating. 

Status Investigating

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Adobe Employee ,
Oct 11, 2023 Oct 11, 2023

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We’ve reviewed the email address you use with this forum and find no crash reports in our system.

 

Did you see a crash dialog?

Do you use a different email address when filling out the crash report?

Was the crash dialog Adobe’s?  Apple’s?

 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Explorer ,
Oct 11, 2023 Oct 11, 2023

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Hello, I sent one now from hakan@dennersten.se

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New Here ,
Oct 11, 2023 Oct 11, 2023

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It also crashes for me, older Intel macbook (8GB RAM)

It upgraded the catalog and crashed. I have created a new catalog on interrnal and external drives, still crashes, I sent a crash report

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LEGEND ,
Oct 11, 2023 Oct 11, 2023

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How does your Macbook match the published minimum requirements - especially regarding GPU?

 

https://helpx.adobe.com/uk/lightroom-cc/system-requirements.html#macos

 

(Note that meeting minimum specs is rarely enough in the Real World: ideally you want to be up at - and preferably beyond - the recommended specs.)

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New Here ,
Oct 12, 2023 Oct 12, 2023

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Yes, it supports Metal 3

If lack of Metal support is a known problem, maybe an improvement in
the startup UI informing the user of this could be implemented?

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Community Beginner ,
Oct 12, 2023 Oct 12, 2023

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My version keepscrashing, too. Everytime I try to use a brush, a linear mask and so on, it crashes. My PC works on Windows 11 (all updates installed), Processr i7 13700K, installed RAM 64 GB, NVidia RTX 3060, last update was yesterday. Only the very basic functions can be used, including noise reduction. But any function using masks crashes instantly. No report is sent to Adobe, but to Windows.

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Adobe Employee ,
Oct 12, 2023 Oct 12, 2023

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Located your crash bucket and we are investigating. 

Rikk Flohr - Customer Advocacy: Adobe Photography Products
Status Investigating

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Community Beginner ,
Oct 13, 2023 Oct 13, 2023

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Thanks for investigating. But I don't know if you will find anything usable in the crash bucket, as LR doesn't terminate the process itself. It only freezes, simulating that it is loading something. I made a new test just now - after waiting 7 minutes for LR to react after clicking on sky selection I tried to shut the program but as always, the screen went almost white with only a very faint image coming through the white haze. Nothing more happened, only the Windows dialogue opened asking whether I wanted Windows to shut down the process or if I preferred to wait for the software to react. I preferred Windows to shut it. By the way, I suppose I reported my problem in the false thread because I hadn't noticed that this is a Mac thread. I use Windows, as I explained in my text above. Sorry for that.

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Community Beginner ,
Oct 14, 2023 Oct 14, 2023

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Yesterday's update to LR 13.01 has resolved the reported problems. But now I don't find the search bar in the Library Module, it seems to have vanished for good.

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Explorer ,
Oct 23, 2023 Oct 23, 2023

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Hello, i reinstalled and that solved my problem. 

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Community Beginner ,
Oct 23, 2023 Oct 23, 2023

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How exactly did you reinstall?
I reinstalled Lightroom, reinsalled Adobe CC, event reinstalled the whole macOS and nothing solved the problem.
I have jobs I need to edit..

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Community Expert ,
Oct 23, 2023 Oct 23, 2023

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Eden, please inform of your hardware configuration, yes it is Mac but what type and which OS??

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Community Beginner ,
Oct 23, 2023 Oct 23, 2023

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Macbook Pro 16 inch, 2019
MacOS sonoma 14.0 (23A344)
Happened to me on two versions of Ventura as well, I completely erased my OS and reinstalled and it didn't solve the problem
Also opened a discussion here: https://community.adobe.com/t5/lightroom-classic-discussions/lightroom-classic-crashing/m-p/14159588...

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Community Expert ,
Oct 23, 2023 Oct 23, 2023

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Eden, thanks for the info..

Please, please keep to one thread though as posting in others causes confusion!!.

 

I will look at your other post.

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