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P: Crash on launch: [8002028]

New Here ,
Jan 11, 2023 Jan 11, 2023

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Hallo,

ich benötige euer Hilfe.

 

Das neu installierte Lightroom Classic V12.1 auf Windows 10 startet auf dem PC nur im Online-Modus.

Das Progamm ist registriert, die Mailadresse wird online angezeigt und es wurden noch keine Anpassungen vorgenommen.

 

Sobald der PC offline ist, lässt sich das Programm nicht öffnen.

Es erscheint keine Fehlermeldung.

 

Das ebenfalls auf dem PC neu installierte Photoshop startet offline problemlos.

Darüberhinaus startet das zeitgleich, auf einem Notebook, installierte Lightroom Classic ebenfalls problemlos offline.

 

Wer kennt eine Lösung um Offline arbeiten zu können?

 

Vielen Dank im Voraus für eure Unterstützung.

Michael

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correct answers 2 Pinned Replies

Adobe Employee , Jan 13, 2023 Jan 13, 2023

This is a known crasher and should be fixed in the next update. Thanks for the crash report!

Status Acknowledged

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Adobe Employee , Feb 13, 2023 Feb 13, 2023

Greetings all,

 

Updates for Adobe Photography products have been released.  The February 2023  updates contain a fix for this issue. 

If you do not see the update in your Creative Cloud Application, you can refresh it by hitting [Ctrl/Cmd]+[Alt/Opt]+[ R ].

Note: It may take up to 24 hours for your update to be available in your Creative Cloud app.

 

Thank you for your patience.

Status Fixed

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Community Expert ,
Jan 11, 2023 Jan 11, 2023

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Please try to reset your preference file. If you are using Lightroom Classic it can change the location of your local storage. Please review this setting after resetting preferences.  

 

Backup your preferences prior to resetting the preferences:   

https://helpx.adobe.com/lightroom-classic/kb/preference-file-and-other-file-locations.html 

  

Reset Procedure: 

  1. Close Lightroom. 
  2. Hold down [Alt/Opt]+[Shift] while restarting Lightroom. 
  3.  Overwrite the Preferences when prompted by the dialog. 
  4. Close Lightroom. 
  5. Restart Lightroom. 

  

Will Lightroom Classic open now? 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 23H2 -- LR-Classic 13.4 - Photoshop 25.11 - Nik Collection 7 - PureRAW 4 - Topaz PhotoAI 3

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LEGEND ,
Jan 11, 2023 Jan 11, 2023

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I have a suspicion, perhaps unfounded. 
Are you signing out via the Adobe Creative Cloud Desktop App?

Is that what you mean as offline.

 

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New Here ,
Jan 12, 2023 Jan 12, 2023

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When starting or even during operation, I disconnect the PC's internet connection.
The crazy thing is, Photoshop starts without a problem in this state, but Lightroom Classic does not.

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New Here ,
Jan 12, 2023 Jan 12, 2023

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No, unfortunately not.
It needs an internet connection to start.
Once it is started, I can disconnect and it continues to work.

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New Here ,
Jan 12, 2023 Jan 12, 2023

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No, unfortunately not.
It needs an internet connection to start.
Once it is started, I can disconnect and it continues to work.

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LEGEND ,
Jan 12, 2023 Jan 12, 2023

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Please post your System Information as Lightroom Classic (LrC) reports it. In LrC click on Help, then System Info, then Copy. Paste that information into a reply. Please present all information from first line down to and including Plug-in Info. Info after Plug-in info can be cut as that is just so much dead space to us non-Techs.

 

 

Ah, issue solved, never mind above request

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Community Expert ,
Jan 12, 2023 Jan 12, 2023

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Only a thought: do you have the synchronisation with the cloud enabled?

If yes try to disable it.

Lightroom Classic sync FAQ (adobe.com)

 

Another try is to create a new user account with Admin rights and check it under this account.

 

If this all doesn't help I would suggest a complete and clean reinstallation.

Please follow the steps below:

 

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 23H2 -- LR-Classic 13.4 - Photoshop 25.11 - Nik Collection 7 - PureRAW 4 - Topaz PhotoAI 3

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New Here ,
Jan 12, 2023 Jan 12, 2023

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Lightroom Classic-Version: 12.1 [ 202212072312-d7ab524b ]
Lizenz: Creative Cloud
Spracheinstellung: de
Betriebssystem: Windows 10 - Business Edition
Version: 10.0.19045
Anwendungsarchitektur: x64
Systemarchitektur: x64
Anzahl logischer Prozessoren: 16
Prozessorgeschwindigkeit: 3,6GHz
SQLite-Version: 3.36.0
CPU-Auslastung: 0,0%
Integrierter Speicher: 32718,8 MB
Dedizierter GPU-Speicher, der von Lightroom verwendet wird: 111,3MB / 8088,0MB (1%)
Für Lightroom verfügbarer phys. Speicher: 32718,8 MB
Von Lightroom verwendeter phys. Speicher: 1068,7 MB (3,2%)
Von Lightroom verwendeter virtueller Speicher: 1092,7 MB
Anzahl GDI-Objekte: 705
Anzahl BENUTZER-Objekte: 2009
Anzahl Prozess-Handles: 2473
Cache-Speichergröße: 0,0MB
Interne Camera Raw-Version: 15.1 [ 1329 ]
Maximale Anzahl Threads, die Camera Raw verwendet: 5
Camera Raw SIMD-Optimierung: SSE2,AVX,AVX2
Virtueller Speicher in Camera Raw: 0MB / 16359MB (0%)
Physischer Speicher in Camera Raw: 0MB / 32718MB (0%)
DPI-Einstellung des Systems: 96 DPI
Desktop-Komposition aktiviert: Ja
Standardvorschaugröße: 2560 Pixel
Monitore/Anzeigegeräte: 1) 2560x1440
Eingabetypen: Multitouch: Nein, integrierte Toucheingabe: Nein, integrierter Stift: Nein, externe Toucheingabe: Nein, externer Stift: Nein, Tastatur: Nein

Informationen zum Grafikprozessor:
DirectX: NVIDIA GeForce GTX 1070 (27.21.14.5751)
Anfangsstatus: GPU für die Anzeige wird standardmäßig unterstützt
Benutzerpräferenz: Automatisch

Anwendungsordner: C:\Program Files\Adobe\Adobe Lightroom Classic
Bibliothekspfad: C:\Users\User\Pictures\Lightroom\Lightroom Catalog.lrcat
Einstellungen-Ordner: C:\Users\User\AppData\Roaming\Adobe\Lightroom

Installierte Zusatzmodule:
1) AdobeStock
2) Flickr
3) Nikon Tether-Zusatzmodul

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New Here ,
Jan 12, 2023 Jan 12, 2023

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I have carried out a complete and clean reinstallation. Exactly as you described.
Unfortunately without success.
I still get this error message:

[Mod: Image deleted, Crash report see some postings below]

 

 

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New Here ,
Jan 12, 2023 Jan 12, 2023

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No, unfortunately not solved

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LEGEND ,
Jan 12, 2023 Jan 12, 2023

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Informationen zum Grafikprozessor:
DirectX: NVIDIA GeForce GTX 1070 (27.21.14.5751)

This observation of the above has nothing to do with your posted problem,

But

That GPU driver, v457.51 was released back in Dec 2, 2020. very old, you might want to update it.

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LEGEND ,
Jan 12, 2023 Jan 12, 2023

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One thing to try:

Bring up your copy of the Adobe Creative Cloud Desktop App.

Sign out, then sign back in

This will deactivate your Adobe Apps upon signing out. Then it will authenticate your subscription and activate your Adobe apps (creative cloud apps)

And watch out for any error messages or notifications.

Note that this is a way to force authentication prior to say a photo trip without Internet.
But, the above has one catch, why is PS working if you had an authentication or deactivation issue?

 

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New Here ,
Jan 12, 2023 Jan 12, 2023

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Thanks for the tip. I have just performed the update.

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New Here ,
Jan 12, 2023 Jan 12, 2023

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I have done this. Unfortunately without success. This error message appears again offline.

There is no authentication or deactivation problem. When I am online, the user account is displayed correctly.

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New Here ,
Jan 12, 2023 Jan 12, 2023

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I have exactly the same programs and settings installed on my notebook.
LR Classic starts in offline mode without problems!

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New Here ,
Jan 12, 2023 Jan 12, 2023

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Basically, it's just a matter of starting the program. If I have opened it in online mode, I can disconnect from the Internet and continue working with the open program. Only it can not be started offline.

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New Here ,
Jan 12, 2023 Jan 12, 2023

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Hi Axel, can you please delete the image below with the mail address? Unfortunately I do not know how to do that. Thank you very much.

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LEGEND ,
Jan 12, 2023 Jan 12, 2023

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1. New members may have limited reply editing at first. But, if you can edit your above reply, then you could replace the screenshot with an edited one with e-mail blanked/removed.

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LEGEND ,
Jan 12, 2023 Jan 12, 2023

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2. Can you repeat the issue, bringing up that error screen, but copy to your clipboard the error report details. And attach that in a reply?

 

Also, when you get that error, in the box for info on what led to the error, place a link to your posting, so Adobe can see it. Something like:

 

see: https://community.adobe.com/t5/lightroom-classic-discussions/ligtroom-classic-startet-nicht-offline/...

 

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LEGEND ,
Jan 12, 2023 Jan 12, 2023

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On the troublesome computer, when LrC is working, create a new catalog

Close LrC

Using the Windows file manager, double click on the new catalog, to open it

Now close it again, and disconnect from the Internet.

Start that catalog again. What happens?

 

Point being to rule out a catalog problem.

 

 

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Community Expert ,
Jan 13, 2023 Jan 13, 2023

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Hi Michael, which image do you mean? The screenshot with the error message?

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 23H2 -- LR-Classic 13.4 - Photoshop 25.11 - Nik Collection 7 - PureRAW 4 - Topaz PhotoAI 3

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New Here ,
Jan 13, 2023 Jan 13, 2023

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Yes!

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New Here ,
Jan 13, 2023 Jan 13, 2023

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Good morning GoldingD, thank you very much for your patience.
Attached you can find the CrashReport.

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New Here ,
Jan 13, 2023 Jan 13, 2023

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Task completed - unfortunately exactly the same error message.

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New Here ,
Jan 13, 2023 Jan 13, 2023

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Thanks for the tip, just sent it to Adobe.

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